Desktop Computing & Printing

Why can’t I join any new computers to the network?

Each individual at Tufts is allowed to have 10 computers or mobile devices registered at one time. Registrations expire yearly, but in the case of some users, they may have registered computers that were not theirs. Currently the IT department can give you a list of computers that you have registered, and you may select [...]

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TechConnect Launches!

From:    The Office of Information Technology Subject:        TechConnect Service Desk – Launching Wednesday, December 7th We are excited to announce that as of Wednesday, December 7th we will be using a new system called the TechConnect Service Desk.  It is designed to facilitate easy interaction by providing the ability to request technical support, report an [...]

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What is LANDesk?

LANDesk Management Suite is a tool with which assists Tufts IT departments in remotely managing computers. Among other features, the product, which is installed as a program on each computer at Tufts, allows for: Remote Control by a technician to the customer’s computer (access can be approved only by the customer) Software Management: Provides the [...]

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TechConnect

TechConnect is a new system for reporting technical issues (called “incidents”) and requests.  The TechConnect system is designed to allow your IT support staff to provide you with faster service and improved communication. To submit or track an incident or request, please visit https://it.tufts.edu For Frequently asked Questions about TechConnect and tip sheets, please visit [...]

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How can I check on the status of my request?

The University has implemented a new IT Service Management Tool called TechConnect.  This tool will allow you to login to the Service Desk and view the status of your requests and quickly submit new requests as well. You also still have the option of contacting  OIT directly at 617-636-0331 or at OIT@tufts.edu.

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Should my account be an Administrator on my computer?

OIT provides security updates, software installs and general maintenance duties for your computer, but there are some times that you may need to do this yourself either after hours, or during an emergency.  To see if you are eligible for administrative access to your computer, please contact OIT. When an account with administrator privileges is [...]

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How can I share data with collaborators outside of Tufts?

The University has no current method for sharing data with external groups. For this, we’ve seen some groups utilize  dropbox.com as a solution.  Dropbox.com is a respected company and their product is reputable. We don’t recommend installing their client on your computer, but instead, access files through the website.  Dropbox allows users to share specific [...]

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Computer Modernization Initiative Frequently Asked Questions

How do I view a Dell E-quote that OIT created for me? How do I order a Dell E-quote from Tufts Marketplace? How do I order an Apple quote from Tufts Marketplace? How do I find the serial number, service tag, or computer name for my device? What software is licensed by the University? What [...]

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Computer Modernization Initiative (CMI)

Synopsis If you are a full-time benefits-eligible Faculty or Staff member at Tufts University School of Medicine, you are eligible to replace your old computer every five years. Overview A survey of computers used by TUSM faculty and staff has indicated that many of our systems are more than 5 years old.  Older systems do [...]

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How do I view a Dell E-quote that OIT created for me?

The simplest way to view the quotes while on campus is through the Dell link on the following Finance page: http://go.tufts.edu/vendors Once you reach the Dell site, follow the directions below to access the quotes. To retrieve E-Quotes: ——————————— 1. Select “E-quotes” at the top of the page. 2. In the E-Quote Number field, enter [...]

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How do I order a Dell E-quote from Tufts Marketplace?

Log in to Tufts Marketplace with your Tufts Username and Password.  If you need an account, please complete the Marketplace authorization form, found on the Purchasing website. Click on the Dell icon to access the Dell Premier website for Tufts University.  Then follow the directions below to access the E-Quote that has been created for [...]

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Standard Apple Laptop

13″ MacBook Pro Template Number: 2000103417     Mavericks Operating System     13.3 inch LED backlit glossy widescreen (1280×800 native resolution)     Intel Core i5 Dual-core 2.5 GHZ, Turbo Boost up to 3.1GHz     500 GB SATA 5400 rpm Hard Drive     Superdrive 8x (DVD +/- R DL / DVD +/- RW/CD-RW)     4 GB 1600MHZ DDR3 [...]

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Standard Apple Desktop

Mac Mini Template Number: 2000103418      Mavericks Operating System     2.3GHz Dual-Core Intel Core i5     500 GB Serial ATA Drive     4GB 1600 MHz DDR3 SDRAM 2 DIMMs     Intel HD Graphics 4000 processor with 288MB of DDR3 SDRAM     Apple Mouse     Apple Keyboard with numeric keypad     HDMI Port to DVI Adapter     [...]

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Standard PC Desktop

Dell Optiplex 9020 Small Form Factor E-Quote Number: 1016393220434 E-Quote Name: CMI-Optiplex9020-012314-v1 Email: oit-quotes@elist.tufts.edu 3rd Gen Intel i5-4570 Processor (Quad Core, 3.20GHz Turbo, 6MB) Windows 7 Enterprise 64-bit 8GB, Non-ECC, 1600MHZ DDR3, 2 DIMM 8X Slimline DVD +/- RW AMD Radeon™ HD 8570, 1GB DDR3, LP, 1 DP 1 DVI Dell Pro P2214H,Wide screen,21.5in VIS,HAS,VGA,DVI [...]

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Standard PC Laptop

Dell Latitude E7440 – ultrabook E-Quote Number: 1012451824639 E-Quote Name: CMI-LatitudeE7440-031814-v1 Email: oit-quotes@elist.tufts.edu Windows 7 Professional 64-bit 4th Generation Intel® Core™ i5-4300U Processor (1.9 GHz, 4M Cache) 4.0 GB DDR3-1600MHz SDRAM Intel HD Graphics 4400 500 GB 5200rpm Hard Drive 14′′ HD (1366×768) Wide View Anti-Glare WLED-backlit Intel® Dual Back Wireless-AC 7260 802.11AC Wi-Fi + [...]

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How do I find the serial number, service tag, or computer name for my device?

Service Tags and Serial Numbers The serial number/service tag is a unique pattern of numbers and letters assigned to every device. A service tag is unique to a Dell device. To find the service tag for your device, follow Dell’s directions here: Finding Your Dell Service Tag To find the serial number for your Apple [...]

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How can I back up my computer?

We recommend not storing any data locally on your computer, but instead storing the data on a networked drive such as P, Q, or R.  If you do not have access to a drive of this type, please contact OIT.  If you do have data that must stay on your local computer, there are a [...]

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Computer Labs in the HHSL Learning Resource Center

The HHSL Library has two computer labs available for instructional classes by faculty, staff and Tufts Medical Center employees. The Computer Labs are available for use by students and staff when there are not classes. For more information on the Computer labs, please visit the Computer Labs and Resources page the Hirsh Health Sciences Library.

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Loaner laptops for use in the Hirsh Health Sciences Library

The Hirsh Health Sciences Library provides laptop computers equipped with wireless ethernet cards for loan to eligible borrowers for use within the library. The laptops are configured with Microsoft Office and Firefox. Users can use the laptops to access the internet For more information on eligibility and policies, please visit the Wireless Laptop Checkout page [...]

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Does the University provide antivirus protection for my computer?

The University owns licenses for antivirus products that can be used on University owned Mac and Windows computers. For University owned Windows computers, the University uses Trend-Micro Antivirus. For University owned Macintosh computers, the University uses Symantec Endpoint Protection. For personally owned computers the University has licensed Command  Antivirus. Alternatively, for personally owned computers, there [...]

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