OIT Knowledgebase
Desktop Computing & Printing
How do I view a Dell E-quote that OIT created for me?
Posted by Kevin Murphy in Desktop Computing & Printing, Frequently Asked Questions, Service Catalog on June 22, 2011
The simplest way to view the quotes while on campus is through the Dell link on the following Finance page: http://go.tufts.edu/vendors Once you reach the Dell site, follow the directions below to access the quotes. To retrieve E-Quotes: ——————————— 1. Select “E-quotes” at the top of the page. 2. In the E-Quote Number field, enter [...]
How do I order a Dell E-quote from Tufts Marketplace?
Posted by Kevin Murphy in Desktop Computing & Printing, Frequently Asked Questions, Service Catalog on June 21, 2011
Log in to Tufts Marketplace with your Tufts Username and Password. If you need an account, please complete the Marketplace authorization form, found on the Purchasing website. Click on the Dell icon to access the Dell Premier website for Tufts University. Then follow the directions below to access the E-Quote that has been created for [...]
Standard Apple Laptop
Posted by Kevin Murphy in Desktop Computing & Printing, Service Catalog on June 14, 2011
13″ MacBook Pro Template Number: 2000064872 Mountain Lion Operating System 13.3 inch LED backlit glossy widescreen (1280×800 native resolution) Intel Core i5 Dual-core 2.5 GHZ, Turbo Boost up to 3.1GHz 500 GB SATA 5400 rpm Hard Drive Superdrive 8x (DVD +/- R DL / DVD +/- RW/CD-RW) 4 GB 1600MHZ [...]
Standard Apple Desktop
Posted by Kevin Murphy in Desktop Computing & Printing, Service Catalog on June 14, 2011
Mac Mini Template Number: 2000064286 Mountain Lion Operating System 2.3GHz Dual-Core Intel Core i5 500 GB Serial ATA Drive 4GB 1600 MHz DDR3 SDRAM 2 DIMMs Intel HD Graphics 4000 processor with 288MB of DDR3 SDRAM Apple Mouse Apple Keyboard with numeric keypad HDMI Port to DVI [...]
Standard PC Desktop
Posted by Kevin Murphy in Computer Purchasing, Desktop Computing & Printing, Service Catalog on June 14, 2011
Dell Optiplex 9010 Small Form Factor E-Quote Number: 1015035447538 E-Quote Name: CMI-Optiplex9010-050113-v1 Email: oit-quotes@elist.tufts.edu 3rd Gen Intel Core i5-3470 (6M, 3.2GHz) Windows 7 Professional 64-bit 4GB, Non-ECC, 1600MHZ Dual Channel SDRAM3, 2 DIMM 8X Slimline DVD +/- RW 1GB AMD RADEON HD 7570 (2DVI) Dell Professional P2312H, Wide screen,23in VIS,HAS,VGA,DVI 500GB 2.5 3Gb/s SATA with [...]
Standard PC Laptop
Posted by Kevin Murphy in Desktop Computing & Printing, Service Catalog on June 14, 2011
Dell Latitude E6430 E-Quote Number: 1013626171732 E-Quote Name: CMI-LatitudeE6430-050113-v1 Email: oit-quotes@elist.tufts.edu Windows 7 Professional 64-bit 3rd Gen Intel Core i5-3320M Processor (2.6GHz, 3M ) 4.0 GB DDR3-1600MHz SDRAM 1 DIMM Intel HD Graphics 4000 320 GB 7200rpm Hard Drive 14′′ HD (1368×768) Anti-Glare LED-backlit Screen Dell Wireless 375 Bluetooth Module 90 watt AC Adapter 8X [...]
How do I find the serial number, service tag, or computer name for my device?
Posted by Jeanna Morris in Desktop Computing & Printing, Frequently Asked Questions, Service Catalog on June 13, 2011
Service Tags and Serial Numbers The serial number/service tag is a unique pattern of numbers and letters assigned to every device. A service tag is unique to a Dell device. To find the service tag for your device, follow Dell’s directions here: Finding Your Dell Service Tag To find the serial number for your Apple [...]
How can I back up my computer?
Posted by Kevin Murphy in Backup & Recovery, Desktop Computing & Printing, Frequently Asked Questions, Personal and Departmental Storage (P&Q), Service Catalog on June 2, 2011
We recommend not storing any data locally on your computer, but instead storing the data on a networked drive such as P, Q, or R. If you do not have access to a drive of this type, please contact OIT. If you do have data that must stay on your local computer, there are a [...]
Computer Labs in the HHSL Learning Resource Center
Posted by Kevin Murphy in Desktop Computing & Printing, Service Catalog, Teaching, Learning & Research on May 17, 2011
The HHSL Library has two computer labs available for instructional classes by faculty, staff and Tufts Medical Center employees. The Computer Labs are available for use by students and staff when there are not classes. For more information on the Computer labs, please visit the Computer Labs and Resources page the Hirsh Health Sciences Library.
Loaner laptops for use in the Hirsh Health Sciences Library
Posted by Kevin Murphy in Desktop Computing & Printing, Service Catalog, Teaching, Learning & Research on May 17, 2011
The Hirsh Health Sciences Library provides laptop computers equipped with wireless ethernet cards for loan to eligible borrowers for use within the library. The laptops are configured with Microsoft Office and Firefox. Users can use the laptops to access the internet For more information on eligibility and policies, please visit the Wireless Laptop Checkout page [...]
Does the University provide antivirus protection for my computer?
Posted by Kevin Murphy in Desktop Computing & Printing, Frequently Asked Questions, Security, Service Catalog, Software, Virus & Malware Protection on May 2, 2011
The University owns licenses for antivirus products that can be used on University owned Mac and Windows computers. For University owned Windows computers, the University uses Trend-Micro Antivirus. For University owned Macintosh computers, the University uses Symantec Endpoint Protection. For personally owned computers the University has licensed Command Antivirus. Alternatively, for personally owned computers, there [...]
I need to purchase a new computer. How long will this process take?
Posted by Kevin Murphy in Desktop Computing & Printing, Frequently Asked Questions, Service Catalog on May 1, 2011
The first step in this process is to contact one of our specialists who will walk you through computer options. We will discuss operating system, hardware requirements, processing speed, etc. and provide a quote for a computer that meets your needs. Once a computer has been selected, the actual ordering of the computer will need [...]
I keep getting pop-up windows saying that I might be infected. What should I do?
Posted by Kevin Murphy in Desktop Computing & Printing, Frequently Asked Questions, Security, Service Catalog on May 1, 2011
It is important to note the difference between a legitimate pop-up window from Trend-Micro Antivirus and a fake one that a website pops-up. A good rule of thumb is to be leery of anything that warns you with too much emphasis. A Trend-Micro antivirus pop-up will tell you that it has detected a virus in [...]
How do I recover deleted files from a network share on a Mac OSX computer?
Posted by Kevin Murphy in Desktop Computing & Printing, Frequently Asked Questions on April 29, 2011
UIT Training has produced a handy tipsheet to assist with the recovery of deleted files on a Mac OSX computer. Click here to view Mac instructions
How do I recover deleted files or folders from the Q: drive?
Posted by Kevin Murphy in Desktop Computing & Printing, Service Catalog on April 29, 2011
UIT Training has produced a handy tip sheet that will assist you in recovering deleted files or folders from your Q: drive. Click here to view Windows instructions Click here to view Mac instructions If you are unable to restore the deleted file or folder, or have any additional questions, please contact OIT at oit@tufts.edu [...]
How do I recover deleted files from the P: Drive on a PC?
Posted by Kevin Murphy in Desktop Computing & Printing, Network & Connectivity, Service Catalog on April 29, 2011
University IT Training has produced a handy tipsheet that will assist you in recovering deleted files from the P: Drive. Click here to view Windows instructions
Remote Desktop Access
Posted by Kevin Murphy in Desktop Computing & Printing, Network & Connectivity, Service Catalog on April 28, 2011
Remote Desktop Access is the ability to Remotely operate your work desktop computer from off-site. This service has been enabled for members of the Emergency Response team and other individuals that have a specific business need for the service. It is highly recommended that users first explore use of the VPN or virtual private network [...]
Computer Lifecycle Management
Posted by Kevin Murphy in Desktop Computing & Printing, Service Catalog on April 27, 2011
OIT provides complete Computer Lifecycle Management, from recommendations, to ordering and prepping, through decomissioning, removing sensitive information and recycling.
Remote Desktop Management
Posted by Kevin Murphy in Desktop Computing & Printing, Service Catalog on April 27, 2011
The Office of Information Technology offers Remote Desktop management through a University licensed tool (LANDesk Management Suite). A client installation is required on the computer, allowing OIT to remotely control computers (with user’s permission only), and install/update software remotely.
Network Drives
Posted by Janice Mathews in Desktop Computing & Printing, Network & Connectivity, Service Catalog on April 15, 2011
The term network drive or network share refers to data storage space located on Tufts University servers. When you store files from your computer on a network share and login to the Tufts domain, your stored data is accessible, no matter where you are physically connected. In addition, the data you store on network shares [...]