Service Catalog

Installing or Updating Powerfaids

Previously, anyone who needed to have Powerfaids updated to the latest version had to call OIT and have someone install it on their computer.  With the new process outlined below, people can update Powerfaids themselves and it only takes a few minutes. If for whatever reason you have trouble with the below instructions, run into [...]

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Backup Policies for Research Data Storage (R: drive)

Research Data Storage (R: drive) is backed up according to the following schedule: Once a month a full backup is taken and kept for a year.  Full backups will pick up all files and filesystems at a “point in time” on a storage regardless of any other changes. A differential backup is taken once during [...]

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Upgrading computers to Windows 7

Many of the computers that are supported by OIT have an older version of Microsoft Windows on them called Windows XP. Beginning April 2014, Microsoft will no longer provide security updates to Windows XP, which may leave computers vulnerable to viruses and other malicious attacks. What does this mean for you? If you have a [...]

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Tufts CTSI Profiles

Scientists and researchers throughout the Tufts community have a new way to connect online.  On February 14, 2013, Tufts Clinical and Translational Science Institute (Tufts CTSI) and Tufts University launched Profiles, a free, web-based research networking tool designed to promote collaboration. Available at https://profiles.med.tufts.edu, Tufts CTSI Profiles is a publicly accessible library of web-based electronic [...]

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Reset Voice Mail PIN #

Use these steps to reset a PIN number to access voice mail To retrieve/reset your PIN, log into the Exchange mailbox associated with the voice mail Outlook Web Access at https://exchange.tufts.edu Once logged in, click on the “Options” dropdown menu From the dropdown menu, select “See all options” Select the “Phone” option on the left [...]

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Remotely Wipe an ActiveSync Device

An ActiveSync device is any mobile device that is set up to access Tufts email and calendars via Exchange.  Essentially any device that automatically accesses Tufts email or calendar via an application (not through a web browser) is considered an ActiveSync device. If your ActiveSync device is lost or stolen, you can remotely delete or [...]

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Remove Tufts Email from an iOS Device

Remove Tufts Email from an iOS Device Depending on how the Tufts email account was added to the iOS device, different steps may be needed to remove it.  If you cannot remember if the account was added manually or by installing a mobile configuration profile, try both options. Account Added Manually Open the Settings app [...]

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Setup Tufts Email and Calendar on an iOS Device

Setup Tufts Email Account on an iOS Device There are two options for setting up Tufts Email and Calendar on an iOS device: 1. Installing a mobile configuration profile, which will perform some of the work for you.  Get started by opening Safari on your iOS device and navigating to http://go.tufts.edu/tuftsexchangeprofile. 2. Manually adding and [...]

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Registering an iOS device on the Tufts Network

Registering an iOS device on the Tufts network Once you have your iOS device started and completed the initialization process, you can continue with the network registration.  This step is required in order to connect your iOS device to the Tufts wireless network, tuftswireless. 1. Turn on Wi-Fi on your iOS device. 2. Connect to [...]

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Requesting a New Exchange Shared Email Account

A new Exchange shared email account may be requested directly via the Self Service portal or by navigating to http://it.tufts.edu and selecting “TechConnect” from the Help menu. In the Self Service portal, select the option for ” New Exchange Shared Email Account” and fill in the required information including:  desired email address, display name, email [...]

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Requesting a New Exchange Shared Calendar

A new Exchange shared calendar may be requested directly via the Self Service portal or by navigating to http://it.tufts.edu and selecting “TechConnect” from the Help menu. In the Self Service portal, select the option for “New Exchange Shared Calendar” and fill in the required information including the desired calendar name, user names and level of [...]

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Adding On-Campus Printers to a PC

Follow these steps to install any of the available printers on a Windows machine: Open the Windows Menu by clicking in the Windows icon found at the bottom left-hand corner of the desktop Click on “All Programs” Select “OIT Printers”  Double-click on the printer name that you wish to install.  You can also right-click on [...]

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Resource Request Form

Please complete the Resource Request Form and return it to OIT via fax at (617) 636-2970 or email to oit@tufts.edu  

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Juniper Network Connect

Juniper Network Connect is the Tufts VPN client and it can be installed via http://vpn.tufts.edu. Once you log on to web VPN (http://vpn.tufts.edu), scroll down to the bottom of the page and click on “Network Connect” under client application session.  Once you click “start”, it will install the client on your machine (Windows or Mac) [...]

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Authorized Requesters for Clinical Affiliates

Support Staff working directly for Clinical Faculty, or as liaisons in hospitals, are referred to as “Affiliates” and their system of record is E-reg. For corrections to this list, please contact OIT at oit@tufts.edu   Hospital Name Department Name Authorized Requester Tufts Medical Center Anesthesiology B. Scott Segal Tufts Medical Center Dermatology Alice Gottlieb Tufts [...]

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Device Contract

A completed Device Contract must be on file before a new computer or network printer can be deployed by OIT.  The contract must be signed by an Authorized Requester for Tufts Resources and be completed in its entirety in order to be valid. Completed contracts may be faxed to OIT at (617) 636-2970 or emailed to [...]

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Request for Software – Nutrition

The Request for Software – Nutrition form is required for distribution of software licenses owned by the Friedman School of Nutrition, such as SPSS. This form must be signed by one of the authorized requesters from the Friedman School of Nutrition.  For a list of authorized requesters, please see the Authorized Requesters for Tufts Resources [...]

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Authorized Requesters for Departmental Resources

For changes or corrections to this list, please contact OIT at oit@tufts.edu Department Name of Resource Authorized Requester(s) Anatomy tusm_lab_marchant$ Jeffrey Marchant Anatomy tusm_lab_hatini_confocal01$ Victor Hatini Educational Affairs, Office of tusm_oea$\Deanshare Donna Merrick, Scott Epstein Faculty Affairs, Office of tusm_bylawshandbook$ Kathleen Lowney Infectious Disease Society of America tusm_idsa$ Carlos Terra Microbiology tusm_lab_leong$ John Leong Microbiology [...]

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Authorized Requesters for Tufts Resources

For changes or corrections to this list, please contact OIT at oit@tufts.edu Department Authorized Requesters:         Tufts(LAN) Account, ID Card, Email, Calendar, Shared Folders, Account Pickup Name(s) – Full Authority Name(s) – Restricted Authority Admissions, Office of Thomas Slavin, John Matias Alliance for the Prudent Use of Antibiotics Kathleen Young Anatomy Barbara Cohen, James Schwob Biochemistry [...]

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IBM SPSS AMOS

IBM SPSS Amos is a statistical software program that allows the user to create a non-graphical method to specify models. While this program is part of the SPSS family of products, it is not included under the volume licensing agreement with IBM for SPSS.  Any individual who wishes to purchase AMOS must do so directly [...]

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