OIT Knowledgebase
Service Catalog
I can’t find my Peoplesoft link on my Start Menu
Posted by Kevin Murphy in Desktop Support, Frequently Asked Questions, Service Catalog on June 28, 2012
The Start Menu in Windows should contain a sub-menu named “Tufts Services”, which will include a link to Peoplesoft Financials. Every so often the menu fails to load. Most often restarting the computer will resolve the issue, but if you wish to get to the Peopleosft Financials website directly, you may use the following link [...]
Blackberry (BES) Retirement
Posted by Kevin Murphy in Communication & Collaboration, Email, Phones, Service Catalog on June 28, 2012
Due to the diminished number of Blackberry devices on campus, the Blackberry Enterprise Service will be retired. As part of this process, UIT will stop adding users to the service after June 30th, 2012. As of June 30, 2013 the service will be completely retired. To prepare for this, we recommend that you switch to [...]
Using a Blackberry at Tufts
Posted by Kevin Murphy in Calendar, Communication & Collaboration, Email, Service Catalog on June 28, 2012
Blackberries at Tufts are reducing in numbers due to the popularity of other smartphones such as the Apple iPhone and the Google Android phones. Because of this, Tufts is no longer offering the Blackberry Enterprise Server, which allowed users to access their Tufts Calendar and Contacts through their Blackberry. Access to Tufts E-mail will continue [...]
Software Policies
Posted by Paul Morrison in Computer Purchasing, Desktop Computing & Printing, Desktop Support, Installation & Configuration, Services, Software on June 22, 2012
Software Policies – Installation and Licensing The Office of Information Technology will only install fully licensed software that is compatible with our supported operating systems. For this reason, when a request is received to install software, we need verification that it was purchased and is licensed. In keeping with this, we ask for a Proof [...]
OIT – Who we Support
Posted by Paul Morrison in Desktop Computing & Printing, Desktop Support, Frequently Asked Questions, Installation & Configuration, Library Services, Purchasing & Licensing, Services, Software on June 22, 2012
Who we support: The Office of Information Technology (OIT) supports faculty and staff at Tufts University School of Medicine, its affiliates, The Sackler School of Biomedical Sciences and the Friedman School of Nutrition. OIT also supports Graduate students in the Sackler and Nutrition Schools working with Tufts-owned equipment (typically in Laboratories and Core facilities). OIT [...]
Maintenance Windows for Tufts Services
Tufts University IT has two defined “Maintenance Windows”. A Maintenance Window is a period of time when services may not be available due to maintenance. Not all maintenance windows are used, but users should not expect services to be accessible during the scheduled maintenance windows. Sunday 6:00 am to 10:00 am Friday (Morning) 12:00 am [...]
How do I order an Apple quote from Tufts Marketplace?
Posted by Kathleen Beauparlant in Computer Purchasing, Desktop Computing & Printing, Service Catalog, Services on June 13, 2012
Log in to Tufts Marketplace with your Tufts Username and Password. Once you reach the Apple site, follow the directions below to access the quotes. 1. Click on the link for “Templates”, which can be found on the middle of the page 2. In the Template Number field, enter the “Template Number” or select the [...]
How to map network drive?
Posted by Petar Ivanov in Desktop Computing & Printing, Frequently Asked Questions, Personal and Departmental Storage (P&Q) on June 13, 2012
Different computers (Mac, PCs) may have difficulties connecting to network share when the full path is not provided. This is a common occurrence when computers are outside of Tufts network and are not joined to the Tufts domain. Providing only the short version of the path, e.g \\rstore1\PATH_TO_SHARE$ , may not be sufficient to map [...]
How can I check my e-mail quota?
Posted by Kevin Murphy in Accounts & Identity, Accounts & Passwords, Communication & Collaboration, Email, Frequently Asked Questions, Service Catalog, Services on May 26, 2012
If you are receiving notices that your mailbox may be almost full, there is a chance that they may be fraudulent. It is best to check with OIT to determine if the notices are legitimate. One item to remember is that you will not receive a legitimate quota message from Tufts with a link [...]
How can I donate or recycle my computer?
Posted by Kevin Murphy in Desktop Computing & Printing, Desktop Support, Frequently Asked Questions, Service Catalog on May 26, 2012
Tufts University has a computer donation program available for computers that are no more than 4 years old. If your computer is no more than 4 years old and you wish to donate it to a non-profit organization in the area, please contact OIT, who will initiate the donation process. If your computer is older [...]
How do I find my computer name?
Posted by Petar Ivanov in Desktop Computing & Printing, Desktop Support, Frequently Asked Questions, Service Catalog on May 26, 2012
Windows Windows XP: Right Click on ‘My Computer’ and select ‘Properties’. Select the ‘Computer Name’ tab and the name is listed in the ‘Computer Name’ field. Windows 7: Right Click on ‘My Computer’ and select ‘Properties’. The name is stated in the ‘Computer Name’ field. Mac Choose Apple menu > System Preferences and click Sharing. [...]
Is a warranty required for my computer?
Posted by Kevin Murphy in Computer Purchasing, Desktop Computing & Printing, Desktop Support, Frequently Asked Questions, Service Catalog on May 24, 2012
OIT highly recommends at least a 3 year warranty on your computer. If your computer is purchased through OIT, it will have either a 3 or 4 year warranty. If your computer is a laptop, the warranty will also include coverage for accidental damage. The standard Dell Warranty is a Next Business Day On-site warranty, [...]
Your Mailbox is almost Full!
Posted by Kevin Murphy in Accounts & Identity, Accounts & Passwords, Email, Frequently Asked Questions, Service Catalog on May 23, 2012
I received a message regarding my mailbox being almost full. How do I know if it is real or not? Tufts does send out notices when your mailbox nears capacity, but you may also receive fake messages regarding your mailbox as well. What is important to note is that Tufts will never send you a [...]
Am I eligible to purchase software for personal use at a discount?
Posted by Kevin Murphy in Frequently Asked Questions, Purchasing & Licensing, Service Catalog, Software on May 7, 2012
Tufts University has a contract with Kivuto to distribute software covered under Employee purchase programs via their web store at http://tufts.onthehub.com. Eligibility: Full-Time Faculty, Staff and Students Software is available from many vendors, including: Microsoft, Adobe, Parallels, National Instruments, Minitab, IBM, JMP, Systat, iGrafx, SigmaFlow, Quark, Trend Micro, Thomson Reuters, Inspiration, Columbia University, Student Backup, StatSoft, and [...]
Can I get assistance with my personally owned computer?
Posted by Kevin Murphy in Desktop Computing & Printing, Desktop Support, Frequently Asked Questions, Service Catalog on April 30, 2012
For Faculty, Staff, and Students at the Medical school, you can receive assistance with your personal computer by bringing it to the HHSL-ITS Service Desk on the 5th floor of the Hirsh Health Sciences Library in the Sackler Building at 145 Harrison Avenue. For more information, please visit their Computer Help Page.
Will OIT move my computers for me?
Posted by Kevin Murphy in Desktop Computing & Printing, Desktop Support, Frequently Asked Questions, Service Catalog on April 30, 2012
To move computers on campus, please contact Tufts Facilities. It is good practice to let OIT know when the move is happening and what computers or printers are moving so that any re-configuration that needs to happen will be handled in a timely manner. Once the move has happened and the computers are in their [...]
What is the path to the Friedman School Network Share?
Posted by Kevin Murphy in Frequently Asked Questions, Network & Connectivity, Personal and Departmental Storage (P&Q), Service Catalog, VPN & Working Remotely on April 30, 2012
I am using the vpn from home and I need to access the Friedman School of Nutrition Network share. The network path to the share is \\titan\tusm_nutri$ For more information regarding using the vpn to map network drives, please see our page on “Network shares“
Can I use Skype?
Posted by Kevin Murphy in Frequently Asked Questions, Installation & Configuration, Service Catalog, Software, Videoconferencing on April 23, 2012
Yes, Skype is allowed by OIT on Tufts managed computers. Skype is a peer to peer technology and when installed incorrectly, it may impact computer performance or hinder the Tufts network. Please contact OIT if you would like to have it installed, or if you have questions about how best to configure it in the [...]
Can I sync my Tufts calendar with Google?
Posted by Kevin Murphy in Calendar, Frequently Asked Questions, Service Catalog on April 21, 2012
We often get asked to assist users in synchronizing their Tufts calendar with a personal calendar hosted on Google, Apple, or another external service. Unfortunately, while this would be useful, the synchronization between Tufts and Google or Apple (iCloud) has proven to be problematic. When two calendars are synced, it causes duplicate and triplicate items [...]