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Service Catalog
Tufts VMWare Purchasing Agreement
Posted by Kevin Murphy in Frequently Asked Questions, Purchasing & Licensing, Service Catalog, Software on March 19, 2012
At the end of February 2012, Tufts entered into a 3-year purchasing agreement with VMWare. This agreement makes it possible for the University to acquire VMWare software at significant savings. For purchases of VMWare software products covered under the agreement, there will be a 51% discount off the commercial list price. Annual support costs will, [...]
Critical hole in Windows (3/13/2012)
Posted by Kevin Murphy in Desktop Computing & Printing, Desktop Support, Security, Service Catalog, Virus & Malware Protection, Vulnerability Management on March 19, 2012
Critical hole in Windows Remote Desktop Microsoft has patched a critical hole in all supported versions of Windows that allows attackers to take control of computers using malicious code. The vulnerability in the Remote Desktop Protocol may be exploited by a worm-like attack that spreads with no user interaction required. The patch was made [...]
Identity Finder User Guide for Mac
Posted by Kathleen Beauparlant in Frequently Asked Questions, Sensitive Information, Service Catalog on March 19, 2012
Running Identity Finder on Mac OS X The OIT Identity Finder package that has been installed on your computer comes pre-configured with all of the proper settings to scan your computer. The following walk through provides an overview of the steps involved when scanning your computer and managing the scan results. Please read through the [...]
Identity Finder User Guide for Windows
Posted by Kathleen Beauparlant in Frequently Asked Questions, Sensitive Information, Service Catalog on March 19, 2012
Running Identity Finder on Windows The OIT Identity Finder package that has been installed on your computer comes pre-configured with all of the proper settings to scan your computer. This is a step-by-step guide to the process of scanning your computer and managing the scan results. Please read through the guide before scanning your computer, [...]
How do I securely destroy digital media that contains sensitive information?
Posted by Kevin Murphy in Frequently Asked Questions, Security, Sensitive Information, Service Catalog on March 10, 2012
Tufts University has an agreement with Cintas, a Document Management company that offers mobile media shredding services. If you have sensitive information that you would like to destroy on digital media such as floppy disks, zip disk, CDs, DVDs, or Hard Disks, please contact the Office of Information Technology. Cintas offers secure shredding onsite shredding [...]
Adobe Acrobat for Faculty Grants Program
Posted by Kevin Murphy in Purchasing & Licensing, Service Catalog, Software on March 10, 2012
The “Adobe Acrobat for Faculty Grants” program provides Adobe Acrobat licenses free of charge to Tufts faculty submitting grant applications to funding organizations. More and more funding agencies have begun to require that grant applications be submitted as PDF (portable document format) files. Adobe Acrobat, a software package used to create PDF files, is the [...]
Tufts Tools
Posted by Kevin Murphy in Accounts & Identity, Accounts & Passwords, Communication & Collaboration, Email, Passwords, Service Catalog on March 10, 2012
A suite of web based tools that UIT provides to assist you in changing your password, recovering a forgotten password, recovering a forgotten username, or forwarding your Tufts Email. http://tuftstools.tufts.edu
Information Stewardship Policy
Posted by Kevin Murphy in Security, Sensitive Information, Service Catalog on March 10, 2012
The Information Stewardship Policy (ISP) outlines the actions of all members of the Tufts community are expected to follow when working with institutional data and systems. For more specific information regarding the policy, visit Tufts University Information Stewardship Policy. Click here to see the Information Stewards Contact List.
Bioinformatics
Posted by Kevin Murphy in Purchasing & Licensing, Research Cluster, Service Catalog, Software, Teaching, Learning & Research on March 10, 2012
Bioinformatics: The application of computer science and information technology to the field of biology and medicine. For more information regarding the Bioinformatics resources available at Tufts University, please see the link below. Tufts UIT Research Computing Bioinformatics
Who provides my IT support?
Posted by Kevin Murphy in Desktop Computing & Printing, Desktop Support, Frequently Asked Questions, Service Catalog on March 10, 2012
IT Support is distributed across different schools and campuses, and it is often difficult to locate the appropriate IT department to assist you. University IT has created a list of Departments along with the contact information for each support group. The resource is called the Frontline Support Providers Lookup (FSP Lookup) and can be located [...]
Geographic Information Systems Center
Posted by Kevin Murphy in GIS & Mapping, Purchasing & Licensing, Service Catalog, Software, Teaching, Learning & Research on March 10, 2012
The GIS (Geographic Information Systems) Center is a teaching and research facility funded, maintained, and supported by University Information Technology (UIT) to promote and facilitate GIS, remote sensing, cartography, and geographic research and analysis. The GIS Center is located on Level 2 of the Tisch Library at the far end of the Map Room behind [...]
Adobe Connect Pro
Posted by Kevin Murphy in Classroom & Presentation Support, Communication & Collaboration, Service Catalog, Teaching, Learning & Research, Webconferencing on March 7, 2012
Adobe Connect Pro is a tool that Tufts provides that allows for web videoconferencing. A web videoconference uses a combination of video and audio telephony technologies to allow two or more users (or locations) to connect, meet, and collaborate via the Internet. Conference attendees can interact with each other and share information the way they would [...]
My desk phone isn’t working, who can help me?
Posted by Kevin Murphy in Communication & Collaboration, Frequently Asked Questions, Phones, Service Catalog on March 7, 2012
Tufts Voice Services can help. Contact them at teldesk@tufts.edu or by calling (617)627-4357 (7-4357 on campus)
Tufts Emergency Alert System
Posted by Kevin Murphy in Communication & Collaboration, Emergency Alert System, Service Catalog on March 6, 2012
The Tufts Emergency Alert System consists of technology and procedures to enable the university to quickly send information to the community during significant emergencies. Our crisis communications systems are powerful tools, but we cannot rely on technology alone to meet a crisis situation. In the event of an emergency, we will all still have the responsibility [...]
What is the Tufts high-performance computing research cluster (or Cluster Computing)?
Posted by Kathleen Beauparlant in Frequently Asked Questions, Service Catalog, Teaching, Learning & Research on March 6, 2012
The Research Cluster or Cluster Computing is the result of connecting many local computers (called “nodes”) together via a high-speed connection to provide a single shared resource. This shared resource allows certain software applications to break tasks down into smaller components and distribute them among the computers. As a result, there is a significant decrease [...]
Common software available on the Tufts high-performance computing research cluster
Posted by Kathleen Beauparlant in Desktop Computing & Printing, Service Catalog, Software on March 6, 2012
Some commonly uses software titles available on the research cluster are: Matlab: high-level technical computing language and interactive environment for algorithm development, data visualization, data analysis, and numerical computation STATA: full data-management system with complete statistical and graphical capabilities Bowtie: ultrafast, memory-efficient short read aligner. It aligns short DNA sequences (reads) to the human genome [...]
How do I gain access to the Tufts Research Cluster Computing Environment?
Posted by Kathleen Beauparlant in Desktop Computing & Printing, Frequently Asked Questions, Service Catalog on March 6, 2012
Access to the research cluster is granted by UIT. Any faculty, staff or students that would like to request access to the cluster could do so by completing the web-based UIT Research Account Request form. Once access has been granted, OIT will install any necessary software and provide instructions to the user on connecting to [...]
Energy Saving Guidelines for PCs
Posted by Kevin Murphy in Desktop Computing & Printing, Frequently Asked Questions, Service Catalog on March 2, 2012
UIT has published some Energy Saving Guidelines for Personal Computers. The UIT Support Center is publishing these guidelines to assist the Tuft community in configuring their computing equipment to reduce energy consumption and thereby produce cost savings and conservation of resources. The Energy Saving Guidelines for Personal Computers is available as a PDF file.
I’m getting a message about Autodiscover
Posted by Kevin Murphy in Communication & Collaboration, Email, Frequently Asked Questions on March 2, 2012
While using Microsoft Outlook, I’m receiving a pop up message that says. “Allow this website to configure first.last@tufts.edu server settings? https://autodiscover.tufts.edu/autodiscover/autodiscover.xml Your account was redirected to this website for settings. You should only allow settings from sources you know and trust. checkbox – Don’t ask me about this website again. Allow or Cancel Mail clients [...]
Apple Educational Licensing Program (AELP)
Posted by Kevin Murphy in Service Catalog, Software on February 14, 2012
Tufts has entered into an Apple Educational Licensing Program (AELP). This one-year program covers university-owned computers systems. It allows a user to upgrade his or her system to the most current Macintosh operating system that the computer is able to execute. To obtain software, please contact OIT via e-mail at OIT@tufts.edu or via phone at [...]