Service Catalog

Can I get assistance with my personally owned computer?

For Faculty, Staff, and Students at the Medical school, you can receive assistance with your personal computer by bringing it to the HHSL-ITS Service Desk on the 5th floor of the Hirsh Health Sciences Library in the Sackler Building at 145 Harrison Avenue. For more information, please visit their Computer Help Page.

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Will OIT move my computers for me?

To move computers on campus, please contact Tufts Facilities.  It is good practice to let OIT know when the move is happening and what computers or printers are moving so that any re-configuration that needs to happen will be handled in a timely manner. Once the move has happened and the computers are in their […]

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What is the path to the Friedman School Network Share?

I am using the vpn from home and I need to access the Friedman School of Nutrition Network share. The network path to the share is \\titan\tusm_nutri$ For more information regarding using the vpn to map network drives, please see our page on “Network shares“  

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Can I use Skype?

Yes, Skype is allowed by OIT on Tufts managed computers.  Skype is a peer to peer technology and when installed incorrectly, it may impact computer performance or hinder the Tufts network. Please contact OIT if you would like to have it installed, or if you have questions about how best to configure it in the […]

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Can I sync my Tufts calendar with Google?

We often get asked to assist users in synchronizing their Tufts calendar with a personal calendar hosted on Google, Apple, or another external service.  Unfortunately, while this would be useful, the synchronization between Tufts and Google or Apple (iCloud) has proven to be problematic.  When two calendars are synced, it causes duplicate and triplicate items […]

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What is the size limit for an e-mail attachment?

The Tufts Exchange system has a 50 megabyte attachment limit.  To transfer files larger than 50 megabytes, please consider using an alternate method such as a network share for on-campus collaborators, or a file sharing services such as dropbox.com or box.com for off-campus collaborators as long as the information doesn’t include sensitive information.

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R Project

R is a free open source software environment for statistical computing and graphics.  To read more information, please visit the R-Project website. R and a number of packages available for R have been installed and are available on the Tufts Research Cluster. To see what packages are available, please visit the Research Computing Cluster Installed […]

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Loaner Laptops for use during seminars or events

The Tufts Educational Media Center has laptops available for loan.  For more information, they may be contacted at emc@tufts.edu or 617.636.0931  

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How do I access Peoplesoft Financial Reports from off-campus?

This is a common question we receive from Department Managers or department accountants who need access to Peoplesoft Financials from 0ff-campus.   To access Peoplesoft Financials from off-campus, you will first need to connect to Tufts using the Tufts VPN. Once connected with the vpn, open up Internet Explorer from a Windows computer and navigate […]

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Poster Printing

Tufts University has a professional print shop available on campus through the Tufts Medical Center.  Located on the first floor of 75 Kneeland St., the print shop provides a variety of printing needs, including poster printing. The copy center will accept the following file types:  Powerpoint, PDF, InDesign, Illustrator and Quark. If there are any […]

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Macintosh malware infections

A recent piece of malware given the name “FlashBack” has infected more than 600,000 Apple OS X computers.  A patch is now available that will remove the vulnerability and malware automatically.  If you do believe that you have been infected, please contact OIT for assistance. A side-effect of being infected is the chance that your […]

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SAS Genetics Module

Tufts has purchased the SAS Genetics module as an add-on to the SAS Educational Analytic Suite software bundles that Tufts owns.  The SAS Genetics module is now available, at no additional cost to users, for installation with every SAS license that has been purchased under Tufts’ annual volume license renewal. The only restriction pertains to […]

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Statistical Computing Blog

A blogsite run by UIT that includes Suggestions and comments about obscure and useful statistical software.   Statistical Computing Matters

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Is my computer kept up to date?

The Office of Information Technology uses a few different tools to help keep your computer up to date. For Windows users, we have a Windows Update Server that silently installs all security updates for most Microsoft products to your computer once a month. These updates include critical security updates for Windows, Office (Word, Powerpoint, Excel, […]

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Computer Donation Program

UIT in collaboration with Community Relations is collecting 4-5 year old computers for donations to schools in Boston.  UIT will assist with the collection of the machines, the secure removal of all information, and readying the computers for donation. For more information, please contact OIT at OIT@tufts.edu or 617-636-0331.  

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Replacing the Responsible Use Policy

The Tufts Responsible Use Policy will be replaced by the Information Stewardship policy on May 7th, 2012. The Information Stewardship Policy (ISP) outlines the actions all members of the Tufts community are expected to follow when working with institutional data and systems. To read more information about this policy, please visit the Information Stewardship & […]

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Tufts Guest Wireless Now Available

Tufts University has expanded the existing wireless network to guests. The guest wireless service will allow visitors and guest to gain access to Tufts wireless service without advanced registration and/or delay for activation. The Tufts-Guest wireless network is provided for visitors and short-term guests and has limited access to the Internet and internal Tufts resources. […]

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What mobile resources are available through the Hirsh Health Sciences Library?

The Hirsh Health Sciences Library has a list of resources that are enhanced for mobile devices such as smartphones and tablet computers. The list includes such popular products as PubMed and MedlinePlus.   Visit the HHSL Mobile Resources website.

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What smartphones do OIT employees have?

We often get asked about the smartphones that we use ourselves. Below is a list of phones currently in use within OIT. Apple iPhone 4 Samsung Galaxy SII Samsung Galaxy Nexus Motorola Droid  

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Desktop videoconferencing upgrade

Cisco systems, which provides desktop videoconferencing services to Tufts University has upgraded their Movi client and changed the name. The new product is now named Cisco Jabber. The new Cisco Jabber client promises collaboration across multiple devices, including Windows, Apple, and Android. Alongside the currently available desktop clients for Windows and Apple, there are apps […]

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