Installation & Configuration

Adobe Photoshop CC gives an error message before crashing

Problem: Photoshop CC gives the following error before crashing: “Photoshop has encountered a problem with the display driver, and has temporarily disabled enhancements which use graphics hardware.” Solution: This error is due to Photoshop CC not supporting your graphics card.  In order to solve this problem you will need to prevent Photoshop from using the [...]

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Installing Adobe Creative Cloud Software

Previously, anyone who needed to have Adobe Software installed had to contact OIT and have someone install it on their computer. With the new process outlined below, people can install Adobe software on their own, when they need it.  Depending on the product chosen – please see http://sites.tufts.edu/tusmtss/2013/07/26/adobe-software/  – the installation time will vary. Please [...]

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ANSYS

ANSYS is engineering simulation software used to model and manipulate values to analyze and, potentially, predict real world behaviors. The range of values can include any of the following: structural, thermal, fluid dynamics, explicit dynamics, electromagnetics and multiphysics. Users can simulate structural mechanics, explicit dynamics, fluid dynamics and thermal capability, as well as high-frequency, signal integrity, [...]

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NVIVO

NVivo is a software package used by researchers, particularly those in the social sciences, to perform analyses of unstructured data, including open-ended survey responses, literature reviews, audio recordings, pictures and web pages. For details on eligibility and licensing requirements, please see NVIVO (Desktop License). To request installation, please contact OIT at (617) 636-0331 or submit [...]

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Accessing MATLAB’s Cluster GUI from a Mac

Looking for the Windows instructions?  Go to Accessing MATLAB’s cluster GUI from a Windows Computer instead. Prerequisites Before you start, you will need: A cluster account. If you don’t have one, request one here. XQuartz. If you don’t have XQuartz, you can download it here. Procedure Start a terminal window by going to Finder-> Applications-> [...]

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Accessing MATLAB’s Cluster GUI from a Windows Computer

Looking for the Mac instructions?  Go to Accessing MATLAB’s Cluster GUI from a Mac instead. Prerequisites Before you start, you will need: A cluster account. If you don’t have one, request one here. Cygwin with X11. If you don’t have Cygwin, you can download it here. X11 is on of the install options. Procedure Launch XWin Server (You can [...]

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Adobe Software

Tufts Technology Services (TTS) and the Office of Information Technology (OIT) are pleased to announce plans to enter into a site license with Adobe Software effective September 1, 2013. This decision comes as a result of Adobe’s recent shift in licensing, moving away from perpetual licenses towards subscriptions for software license bundles. To relieve the [...]

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Installing or Updating Powerfaids

Previously, anyone who needed to have Powerfaids updated to the latest version had to call OIT and have someone install it on their computer.  With the new process outlined below, people can update Powerfaids themselves and it only takes a few minutes. If for whatever reason you have trouble with the below instructions, run into [...]

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Request for Software – Nutrition

The Request for Software – Nutrition form is required for distribution of software licenses owned by the Friedman School of Nutrition, such as SPSS. This form must be signed by one of the authorized requesters from the Friedman School of Nutrition.  For a list of authorized requesters, please see the Authorized Requesters for Tufts Resources [...]

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Authorized Requesters for Tufts Resources

For changes or corrections to this list, please contact OIT at oit@tufts.edu Department Authorized Requesters:         Tufts(LAN) Account, ID Card, Email, Calendar, Shared Folders, Account Pickup Name(s) – Full Authority Name(s) – Restricted Authority Admissions, Office of Thomas Slavin, John Matias Alliance for the Prudent Use of Antibiotics Kathleen Young Anatomy Barbara Cohen, James Schwob Biochemistry [...]

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IBM SPSS AMOS

IBM SPSS Amos is a statistical software program that allows the user to create a non-graphical method to specify models. While this program is part of the SPSS family of products, it is not included under the volume licensing agreement with IBM for SPSS.  Any individual who wishes to purchase AMOS must do so directly [...]

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Software Policies

Software Policies – Installation and Licensing The Office of Information Technology will only install fully licensed software that is compatible with our supported operating systems. For this reason, when a request is received to install software, we need verification that it was purchased and is licensed.  In keeping with this, we ask for a Proof [...]

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OIT – Who we Support

Who we support: The Office of Information Technology (OIT) supports faculty and staff at Tufts University School of Medicine, its affiliates, The Sackler School of Biomedical Sciences and the Friedman School of Nutrition. OIT also supports Graduate students in the Sackler and Nutrition Schools working with Tufts-owned equipment (typically in Laboratories and Core facilities). OIT [...]

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Can I use Skype?

Yes, Skype is allowed by OIT on Tufts managed computers.  Skype is a peer to peer technology and when installed incorrectly, it may impact computer performance or hinder the Tufts network. Please contact OIT if you would like to have it installed, or if you have questions about how best to configure it in the [...]

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Desktop videoconferencing upgrade

Cisco systems, which provides desktop videoconferencing services to Tufts University has upgraded their Movi client and changed the name. The new product is now named Cisco Jabber. The new Cisco Jabber client promises collaboration across multiple devices, including Windows, Apple, and Android. Alongside the currently available desktop clients for Windows and Apple, there are apps [...]

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Red Hat Linux Site License

Tufts has a site license for Red Hat Enterprise Linux which allows the software to be installed on any university-owned system for non-personal staff/faculty use.  UIT hosts a Red Hat Network Satellite Server that provides local mirroring of packages and installation media.  This server supports both the current version (version 6) and previous version (version [...]

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