Posts Tagged help

Can I get assistance with my personally owned computer?

For Faculty, Staff, and Students at the Medical school, you can receive assistance with your personal computer by bringing it to the HHSL-ITS Service Desk on the 5th floor of the Hirsh Health Sciences Library in the Sackler Building at 145 Harrison Avenue. For more information, please visit their Computer Help Page.

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Who provides my IT support?

IT Support is distributed across different schools and campuses, and it is often difficult to locate the appropriate IT department to assist you. University IT has created a list of Departments along with the contact information for each support group. The resource is called the Frontline Support Providers Lookup (FSP Lookup) and can be located […]

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TechConnect Launches!

From:    The Office of Information Technology Subject:        TechConnect Service Desk – Launching Wednesday, December 7th We are excited to announce that as of Wednesday, December 7th we will be using a new system called the TechConnect Service Desk.  It is designed to facilitate easy interaction by providing the ability to request technical support, report an […]

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TechConnect

TechConnect is a new system for reporting technical issues (called “incidents”) and requests.  The TechConnect system is designed to allow your IT support staff to provide you with faster service and improved communication. To submit or track an incident or request, please visit https://it.tufts.edu For Frequently asked Questions about TechConnect and tip sheets, please visit […]

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