Posts Tagged incident

TechConnect Launches!

From:    The Office of Information Technology Subject:        TechConnect Service Desk – Launching Wednesday, December 7th We are excited to announce that as of Wednesday, December 7th we will be using a new system called the TechConnect Service Desk.  It is designed to facilitate easy interaction by providing the ability to request technical support, report an […]

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TechConnect is a new system for reporting technical issues (called “incidents”) and requests.  The TechConnect system is designed to allow your IT support staff to provide you with faster service and improved communication. To submit or track an incident or request, please visit For Frequently asked Questions about TechConnect and tip sheets, please visit […]

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How can I check on the status of my request?

The University has implemented a new IT Service Management Tool called TechConnect.  This tool will allow you to login to the Service Desk and view the status of your requests and quickly submit new requests as well. You also still have the option of contacting  OIT directly at 617-636-0331 or at

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