OIT Knowledgebase
Posts Tagged support
OIT – Who we Support
Posted by Paul Morrison in Desktop Computing & Printing, Desktop Support, Frequently Asked Questions, Installation & Configuration, Library Services, Purchasing & Licensing, Services, Software on June 22, 2012
Who we support: The Office of Information Technology (OIT) supports faculty and staff at Tufts University School of Medicine, its affiliates, The Sackler School of Biomedical Sciences and the Friedman School of Nutrition. OIT also supports Graduate students in the Sackler and Nutrition Schools working with Tufts-owned equipment (typically in Laboratories and Core facilities). OIT [...]
Can I get assistance with my personally owned computer?
Posted by Kevin Murphy in Desktop Computing & Printing, Desktop Support, Frequently Asked Questions, Service Catalog on April 30, 2012
For Faculty, Staff, and Students at the Medical school, you can receive assistance with your personal computer by bringing it to the HHSL-ITS Service Desk on the 5th floor of the Hirsh Health Sciences Library in the Sackler Building at 145 Harrison Avenue. For more information, please visit their Computer Help Page.
Clinical Faculty Support
Posted by Kevin Murphy in Desktop Computing & Printing, Service Catalog on April 7, 2011
Tufts’ Clinical Affiliates are eligible for access to Tufts services. The Hirsh Health Sciences Library IT service desk provides assistance to all Clinical Affiliates. To find out more about what is offered, please visit the following link: http://www.library.tufts.edu/hsl/computing/computersupport.html
Student Support
Posted by Kevin Murphy in Desktop Computing & Printing, Service Catalog on April 7, 2011
Tufts Students are eligible for access to Tufts services. The Hirsh Health Sciences Library IT service desk provides assistance to all Tufts Boston students. To find out more about what is offered, please visit the following link: http://www.library.tufts.edu/hsl/computing/computersupport.html
Supported Computers
Posted by Kevin Murphy in Desktop Computing & Printing, Service Catalog on April 7, 2011
The University fully supports business class computers that are less than five years old. Gartner, a leading information technology research and advisory company providing technology related insight, has published research that shows the cost of computer support rises with the age of the computer. Support related costs also climb when the diversity and complexity of [...]
Hours of Operation
Posted by Kevin Murphy in Desktop Computing & Printing, Service Catalog on April 7, 2011
The Office of Information Technology is located in the Biomedical Research and Public Health Building in the M+V wing, Suite 248 . The office is open Monday through Friday from 9am to 12pm and 1pm to 5pm. Phone: 617.636.0331 Fax: 617.636.2970 E-mail: OIT@tufts.edu