Posts Tagged support

OIT – Who we Support

Who we support: The Office of Information Technology (OIT) supports faculty and staff at Tufts University School of Medicine, its affiliates, The Sackler School of Biomedical Sciences and the Friedman School of Nutrition. OIT also supports Graduate students in the Sackler and Nutrition Schools working with Tufts-owned equipment (typically in Laboratories and Core facilities). OIT [...]

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Can I get assistance with my personally owned computer?

For Faculty, Staff, and Students at the Medical school, you can receive assistance with your personal computer by bringing it to the HHSL-ITS Service Desk on the 5th floor of the Hirsh Health Sciences Library in the Sackler Building at 145 Harrison Avenue. For more information, please visit their Computer Help Page.

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Clinical Faculty Support

Tufts’ Clinical Affiliates are eligible for access to Tufts services. The Hirsh Health Sciences Library IT service desk provides assistance to all Clinical Affiliates. To find out more about what is offered, please visit the following link: http://www.library.tufts.edu/hsl/computing/computersupport.html

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Student Support

Tufts Students are eligible for access to Tufts services. The Hirsh Health Sciences Library IT service desk provides assistance to all Tufts Boston students. To find out more about what is offered, please visit the following link: http://www.library.tufts.edu/hsl/computing/computersupport.html

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Supported Computers

The University fully supports business class computers that are less than five years old. Gartner, a leading information technology research and advisory company providing technology related insight, has published research that shows the cost of computer support rises with the age of the computer.  Support related costs also climb when the diversity and complexity of [...]

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Hours of Operation

The Office of Information Technology is located in the Biomedical Research and Public Health Building in the M+V wing, Suite 248 . The office is open Monday through Friday from 9am to 12pm and 1pm to 5pm. Phone: 617.636.0331 Fax: 617.636.2970 E-mail: OIT@tufts.edu

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Operating System Support

All new PCs purchased by Tufts will have  Microsoft Windows 7  64-bit business edition installed on them. Microsoft Windows XP 32-bit SP3 will continue to be supported on older computers until September of 2014. http://support.microsoft.com/gp/lifepolicy All new Macintosh computers purchased by Tufts will have Snow Leopard OSX 10.6 installed on them. Tufts will continue to [...]

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