OIT Knowledgebase
Posts Tagged ticket
TechConnect Launches!
Posted by Kevin Murphy in Desktop Computing & Printing, Frequently Asked Questions, Service Catalog on January 20, 2012
From: The Office of Information Technology Subject: TechConnect Service Desk – Launching Wednesday, December 7th We are excited to announce that as of Wednesday, December 7th we will be using a new system called the TechConnect Service Desk. It is designed to facilitate easy interaction by providing the ability to request technical support, report an [...]
TechConnect
Posted by Kevin Murphy in Desktop Computing & Printing, Service Catalog on January 19, 2012
TechConnect is a new system for reporting technical issues (called “incidents”) and requests. The TechConnect system is designed to allow your IT support staff to provide you with faster service and improved communication. To submit or track an incident or request, please visit https://it.tufts.edu For Frequently asked Questions about TechConnect and tip sheets, please visit [...]