Unified messaging is a communications tool that integrates voicemail, email, calendar entries, and text. With this tool, voicemails left on your Tufts telephone are converted into both WAV (audio) files and text so that they can be heard and read through email without the need to log into your voicemail account through a telephone. Running late to work and can’t remember the time and location of your first meeting? Unified messaging will allow you to hear the subject and location of all your meetings scheduled for the day—or any other day. Stuck in traffic? Simply use the automated voice system to send an “I’ll be late” message to the organizer! UIT’s Voice Communications Team will gradually introduce unified messaging services to members of the Tufts Community over the course of the fall semester.
UIT Project Manager Lee Raymond describes UIT’s overall goals stating that, “Unified messaging is part of an integrated services approach from UIT that will provide members of the Tufts community with a better overall communication experience. Most of the people who have used unified messaging find it to be a productivity gain.”
Unified messaging was made possible at Tufts by our recent migration to Microsoft Exchange 2010. Over the next few years, UIT will further use our new, robust communications and calendaring environment to facilitate teaching, learning, business, and outreach at Tufts.