Questions about our services:
Q: What do you do?
A: We are an anonymous, confidential, student-run support helpline at Tufts. You can talk to us about practically anything that you’re struggling with or need to converse about, and we will listen, provide support, or offer other resources that may help you out. In addition, we have no idea who you are, and we cannot share any information about you with anyone, so you’re safe with us.
Q: So even if I tell you xyz, you can’t tell anybody?
A: Nope! What’s told to an Ear stays with that Ear. We’re like Vegas….kind of.
Q: What times are you available?
A: Our line is open from 7pm-7am every night, unless we tell you otherwise (check out our Facebook page for updates, and while you’re there, check out all the cool articles that we post).
Q: How do I contact you?
A: Call (617) 627-3888* or text (617) 394-1954. If you have questions, comments, suggestions, or just want to tell us we did a great job, email us at firstname.lastname@example.org.
Our phones do not have caller ID–we won’t know what phone number is contacting us.
Q: Will I ever know who I’m talking to?
A: We’re all anonymous, so the answer is no. However, each one of our Ears is thoroughly trained before starting to answer calls/texts, so no matter who you talk to, they will be able to help.
Q: Wait…will you know who I am by the sound of my voice the way I text?
A: Ears aren’t Sherlock Holmes–it’s not our job to try to figure out who you are. We’re just here to help. In fact, there’s a very small chance that we will recognize you: phone calls garble and change the sound of voices, and uNlEsS yOu tExT lIkE tHiS, there’s no way to figure out who you are via text.
Q: So… I really should call Ears, shouldn’t I?
Q: What do I do if I want to become an Ear?
A: Email us at email@example.com and we’ll let you know how to apply. Make sure you apply early, though–spots fill up fast, and we can’t accept applications after a certain point in each semester.
Q: If I’m not a Tufts student but I still need help, can I call Ears?
A: While we do want to help everybody, unfortunately we cannot answer calls from non-Tufts students. Check out our Resources page for other places you can call that might be able to help. If you’re in crisis, please call 911 or the National Suicide Hotline (1-800-273-8255).
Q: Where is the Ears headquarters?
A: A well-kept secret in a galaxy far, far away.
Q: What happened to AIM?
A: Very good question, very sad answer. AIM was discontinued in December 2017, so we were forced to stop using AIM as a service. We did consider using another online messaging platform, but since most people just text nowadays instead of using IM, we decided to stick to just texts and calls.
Q: Who is writing this, and why are you so cool?