Likeleli Mathabiso Sengoai

Likeleli Mathabiso Sengoai

Head of Retail Payments, Department of Payments and Settlements, Central Bank of Lesotho

Likeleli Sengoai is an Economist with vast experience in food security analysis and the retail payments space. My responsibilities in the payments space in contributing towards the deepening of financial inclusion especially of women and other vulnerable groups, is divided into sections namely operations, oversight, Information Technology (IT) and projects.

Operations – I am charged with responsibilities addressing first, business operations such as business process and operations management and stakeholder management and secondly, administrative issues such as capacity building, staffing, roles and responsibilities planning and procurement. ;

Oversight – my work entail regulatory framework reviews, contracts and SLAs with vendors, internal policies, risk management, internal audit processes, business continuity, reporting and compliance.

IT related issues – to ensure system administration that is smooth, attend to all Disaster reduction matters and backups, take up the evaluation of license application of prospective payment system operators, cluster management, processes that lead to procurement of upgrades, ensure there is continuous monitoring of systems, ensure network management so that there are minimum disruptions and supplier management.

Projects – conducting research and assessment of prospective projects by conducting gap analysis in terms of human resources, processes, technology and change enablement, being part of different technical advisory forums, project management, business cases and change management used to ensure that the production and disaster reduction equipment are operating well such that information is at par.