In an effort to gain more insight into how HHSL spends its time, we have begun taking statistics on all of our patron interactions.
Don’t worry! We don’t record any information that would make an individual identifiable; however, we do need to know what your status is and which school or center you are a part of. When we ask who you are after having an interaction with you, it is merely for our recording purposes. (And if we forget to ask these questions, if you voluntarily tell us we would be delighted!)
So what kinds of patterns are we looking for when collecting this data? We are looking at statistics such as:
- which groups use the library most frequently,
- what types of questions we get,
- how long it takes to answer questions,
- when we seem to be the busiest throughout the week and day, and
- how many interactions we have with our patrons in a given amount of time
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