submitted by instructor, Jennifer DePrizio

Position Title:                   Manager of Tours and Visitor Learning Programs

Department:                      Education

Reports to:                         Director of Visitor Learning

Type of position:             Full time, Monday-Friday 9-5 (with occasional evenings and weekend days); salaried/exempt


Position Summary

The Manager of Tours and Visitor Learning Programs plays an integral role in engaging museum visitors in positive and meaningful experiences through both direct and indirect ways.  S/he links the Museum with the public by coordinating all aspects of public and private talks and tours for school children, college students, and adults. S/he also manages the Museum’s volunteers, including recruitment and training, and works closely with the Director of Visitor Learning on the administration of the Museum’s Museum Teacher program.



  • Schedule all adult, college, school groups and free public tours, providing clear communication of Museum tour policies through a variety of media (telephone, written materials, web, in person greeting of groups) and processing financial transactions
  • Manage recruitment, training, scheduling and ongoing professional development of the Museum’s 150+ volunteers
  • Work closely with the Director of Visitor Learning on recruitment, training and ongoing communication with the Museum’s 50+ Museum Teachers (docents)
  • Oversee recruitment and management of college interns to assist Tour and Visitor Learning programs on an as-needed basis
  • Generate and analyze monthly statistics and maintain a database of all current and prospective volunteers and Museum Teachers
  • Initiate new ideas for marketing tours and develop innovative Visitor Learning Programs on an as-needed basis
  • Develop and lead all visitor learning programs, including tours and talks
  • Coordinate important department-wide activities and take the lead in team-building with other Museum departments (for example, Visitor Services, Security, Marketing)
  • Assist the education department with administrative tasks, as required



The ideal candidate should have:

  • Bachelor’s degree and strong interest and experience in museum teaching, experience with VTS a plus
  • Previous experience (at least 2-3 years) coordinating a tour/visitor services program and working with volunteers
  • Demonstrated success designing and conducting training programs; strong presentation and public speaking skills
  • Excellent interpersonal and customer service skills
  • Strong problem-solving skills that balance the needs of tour groups with the Gardner Museum’s unique environment
  • Excellent organizational skills with attention to detail and ability to follow-up
  • Familiarity with accounting and financial record-keeping procedures; proficient in Word and Excel; experience with PatronEdge a plus


To Apply

Join our dedicated, talented team of employees, interns and volunteers, who are passionate about the work they do to support the Museum’s mission. To apply for this position, please follow this link to the online application—this is our preferred application method: Both a cover letter and resume are required.


The Gardner Museum is committed to affording equal opportunities to qualified individuals regardless of race, color, religion, national origin, sex, age, disabilities, marital status or sexual orientation. Candidates of color are strongly encouraged to apply. The Museum is proud to embrace the goals of Commonwealth Compact and pledges to measure its progress toward those goals over time, using the Commonwealth Compact benchmarks


We receive many resumes and kindly request that you do not call to inquire about the status of your application. Those candidates chosen for interviews will be contacted.