Posted: November 20, 2014

Job Title:                Director of Education, Events, and Guest Experience

Reports to:              Executive Director

The Mission of MIM:  The Musical Instrument Museum (MIM) enriches the world by collecting, preserving, and making accessible a wide variety of musical instruments and performance videos from every country in the world.  We offer our guests a welcoming and fun experience, incomparable interactive technology, dynamic programming, and exceptional musical performances.  MIM also fosters appreciation of diverse cultures around the globe by showing that we all innovate, adapt, and learn from each other to create music—the language of the soul. For more information visit our website atwww.MIM.org.

 

Summary:  Reporting to the Executive Director, this position is responsible for the strategic and managerial leadership of several departments including guest service, volunteer services, events, education, and public programs. As part of the senior leadership team, the ideal candidate will bring energy, vision, focus, and enthusiasm to this key position.

 

Primary Responsibilities:

 

  • Evaluates and monitors business practices and operational procedures, focusing on best practices in customer service, financial controls, data entry and integrity, and box office management.
  • Provides clear vision and strategic direction to the planning, development, and implementation of MIM’s comprehensive educational programs, workshops, lectures, and special events to expand the museum’s reputation for excellence.
  • Provides overall financial oversight and monitoring of assigned departments, including the organizational budgeting process; ensure adequate internal controls
  • Oversees and ensures brand management throughout the museum to maintain high-quality programming and a superior guest experience
  • Works closely with Senior Leadership to identity integrated opportunities with the curatorial, development, and marketing teams as appropriate.
  • Assesses and evaluates staffing levels and scheduling within areas of responsibility
  • Works closely with manager of volunteer services to recruit, train and retain a large (500+) volunteer team member pool
  • Performs management responsibilities including performance management,  motivation, recognition selection/interviewing and team development
  • Presents and participates in quarterly board meetings

 

Job Requirements

Skills/Requirements:

  • Bachelor’s degree required; MA or MBA preferred.
  • 5-10 years of non-profit and/or museum experience strongly preferred.
  • High-level project management skills and experience working with multidisciplinary teams; Experience executing and managing a world class brand
  • Passion for delivering exceptional guest experience;  experience with guest service best practices and guest service training of team members
  • Operations expertise focusing on best practices in staff scheduling, customer service, financial controls, data entry and integrity, and box office management.
  • Knowledge and understanding of educational theory, programming and trends, especially in the use of technology and media for educational goals. Experience in the development of educational programs and materials in a variety of formats.
  • Entrepreneurial leadership, problem-solving and critical thinking skills, and ability to excel in a high-performance culture.
  • Experience with recruitment and oversight of a large (500+) volunteer team member pool.
  • Experience and/or exposure to private-use event space rental.
  • Excellent communication and presentation skills, with personal qualities of integrity, credibility, and commitment to MIM’s mission
  • Exceptional organizational, negotiation, and problem-solving skills.
  • Ability to effectively set priorities, work independently and collaboratively, and excel in a high performance culture.

    https://home.eease.adp.com/recruit/?id=11471491

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