Title:                           Associate Director for Security Operations

Department:               Security

Reports to:                 Director of Security

Type of Position:       Full-time, exempt/salaried

Supervises:                 Security Manager; Lead Watch Desk Officer; First, Second and Third Shift Security Officers; Gallery Officers


Position Summary

Reporting to the Director of Security, the Associate Director for Security Operations is responsible for the daily management of security operations and the supervision of the entire frontline security staff, along with two other security supervisors. This position plays a critical role in ensuring the security department works well with other Museum departments and communicates the goals of the Museum security department clearly and effectively to all Museum employees and the public. This person also serves as Acting Director of Security in the absence of the Security Director.




  • Ensure that tests of all aspects of the security layers and systems for the Museum are being conducted
  • Develop security policies, procedures, standards and directives
  • Maintain familiarity with basic emergency procedures and maintenance of all security systems
  • Communicate needed security equipment repairs to the Security Technology Manager
  • Supervise personnel, conduct performance appraisals, oversee training, assign work, disseminate pertinent information, resolve problems
  • Oversee scheduling and assignment of security personnel to ensure adequate security coverage
  • Oversee security payroll and performance issues
  • Maintain close liaison with all other Museum departments
  • Along with two other security supervisors, supervise personnel, conduct performance appraisals, oversee training of new hires and ongoing training of current security staff, assign work, disseminate pertinent information to security staff in an efficient manner, resolve problems
  • Create and improve upon security policies, procedures, standards and directives
  • Serve as first responder for all safety and security-related incidents
  • Respond to inquiries and investigate security-related issues
  • Conduct background investigations
  • Responsible for physical security systems
  • Assist in providing emergency assistance related to maintenance and first aid
  • Coordinate and manage security operations for special visits and events
  • Assist in the management of vehicle access and parking
  • Follow proper procurement procedures and assist in preparing and managing annual budget for security department
  • Work evenings and weekends based on operational necessity
  • Perform other duties as assigned


  • Bachelor’s degree
  • Minimum of five years of experience in the security field, preferably in a museum setting
  • Prior staff supervision and training experience
  • Strong verbal and written communication skills
  • Ability to work collaboratively across many departments
  • Ability to lead people and provide guidance and training
  • Knowledge of emergency response measures
  • Familiarity with security principles and technology
  • Exceptional customer service skills with high commitment to excellence
  • Ability to use business computing software
  • Ability to manage crisis situations; strong ability to make sound decisions under pressure

How To Apply:

To Apply:
Join our dedicated, talented team of employees, interns and volunteers, who are passionate about the work they do to support the Museum’s mission. To apply for this position, please use the Museum’s online application system, this is our preferred application method: Both a cover letter and resume are required.

The Gardner Museum is committed to affording equal opportunities to qualified individuals regardless of race, color, religion, national origin, sex, age, disabilities, marital status or sexual orientation. Candidates of color are strongly encouraged to apply. The Museum is proud to embrace the goals of Commonwealth Compact ( and pledges to measure its progress toward those goals over time, using the Commonwealth Compact benchmarks.

We receive many resumes and kindly request that you do not call to inquire about the status of your application. Those candidates chosen for interviews will be contacted.

Apply by:
July 01, 2015

About this Organization:
The Museum was the creation of Isabella Stewart Gardner (1840-1924) ‘for the education and enjoyment of the public forever.’ Since opening to the public in 1903, the Gardner has served as a center for ideas and life-long learning in its community – a tradition that is kept alive today through an array of interpretive, creative, educational, horticultural, artistic and scholarly programs.