Handles visitor access and hospitality at The Mary Baker Eddy Library’s facility in Boston during times of peak attendance, especially weekends. Serves as initial public access point for the Library’s research room and offices. This position primarily handles monetary transactions, and engages with the public in both structured and unstructured settings.
Admissions: Sells tickets, provides visitor orientation and individual assistance for the exhibits, gives directions, handles bag check, administers lost and found, receives visitor feedback.
Mapparium Tours: Leads tours of the Mapparium. Answers visitor questions and enforces Library policies in exhibit spaces.
Develops and maintains an in-depth knowledge of the Library’s exhibits, themes, services, and subject areas, including ideas, life, and achievements of Mary Baker Eddy. Answers questions and serves as a proactive resource to the visiting public. Also provides coaching and support to volunteers helping with the visitor services activity.
Constantly monitors the visitor experience to meet visitor needs and requests, provide direction, and provide an enjoyable and thoughtful visitor experience. Resolves visitor issues quickly and effectively, ensuring visitor security and safety. Takes particular care of visitors with special needs (handicapped access, etc.). Helps maintain clean and organized public spaces and alerts others to equipment malfunctions.
Performs other duties as assigned. For example, assists with guided tours and educational activities as requested.
Customer service, retail, or similar experience dealing in person with the public, preferably tourists. Ability to handle monetary transactions with ease and accuracy, including handling and counting cash. Should have basic math skills, computer knowledge, and the ability to learn quickly, preferably with a background or strong interest in history and public education. Flexible with strong attention to details and math. Takes initiative and works well with the public. Good oral and face-to-face communication skills. Committed to a world-class level of customer service and providing the best possible visitor experience.
June – September, up to 20 hours per week. Schedule flexible, but must work weekends.
How To Apply:
May 12, 2015
$12-$14 per hour
About this Organization:
The Mary Baker Eddy Library for the Betterment of Humanity is a not-for-profit library/museum dedicated to providing common ground to explore: the power of ideas throughout history to inspire individuals and transform the world; the ongoing search for life’s deeper meaning; and the ideas, life, and achievements of Mary Baker Eddy.
To find out more about the library, please visit our website.