Job Description

The Account Manager is an active member of the Client Service team that delivers TRG’s data-driven, best practice counsel aimed at achieving revenue and patronage results for each client.

Specifically, the Account Manager:

–       Services the firm’s most important portfolio of direct response and data services clients.

–       Provides seamless and detailed project management, working with analysts and production staff to deliver products and services to TRG’s data services clients.

–       Helps clients achieve results through direct response counsel, according to TRG’s established best practices.

–       Contributes to the company’s objectives for client profitability through client retention and cross selling.

–       Services Help Desk questions as needed.

 Major Responsibilities:

–       Management of an assigned portfolio of data services clients, stewarding their needs according to contract, and suggesting additional products and services.

–       Provide direct response counsel, based on TRG best practices, to clients to achieve results for single ticket, retention, membership and subscription campaigns.

–       Tactical and intra-departmental coordination to ensure client contracts are fulfilled, deadlines are met and clients are satisfied and retained. Examples of client deliverables include:

  • Telemarketing lead sets
  • Regular database updates
  • Response rate reports
  • Key loyalty indicator reports
  • Training on online platforms
  • Troubleshooting and problem solving on behalf of clients and the data management platforms
  • Managing and fulfilling data start-up services

–       Support and collaboration with senior consultants and consulting analysts on mutually held clients.

–       Regular status check-ins with supervisor on portfolio.

–       Contribute to product development, as needed.

Job Requirements

Required Qualifications:

  • 2+ years in a marketing or patron services role, preferably in an arts or cultural organization.
  • Proven experience with database, direct response and/or marketing campaigns.
  • Clearly demonstrated project management and customer service skills.
  •  Ability to manage a number of projects and clients simultaneously, prioritizing appropriately and with supervisor.
  • Excellent written and verbal communication skills.
  • Mastery of Microsoft Word, Excel, and PowerPoint.
  • Demonstrated ability to develop, when necessary, and examine data – e.g. sales histories, sales tracking and pacing documents.
  • Ability to resolve conflicts and to offer creative solutions in challenging situations such as resource limitations and sudden or unexpected changes, both internally and externally.
  • Ability or experience in sales so that clients receive all beneficial services from TRG and TRG appropriately optimizes revenue from each client.
  • Understanding of and willingness to uphold the TRG brand methodology, strategic perspective, and high client service standards.
  • BA degree in marketing, arts administration, journalism or related field required.

APPLY FOR THIS JOB

Contact Person: Claudia van Poperingen Phone: 719-494-4963
Email Address: cvanpoperingen@trgarts.com
Apply URL: http://www.trgarts.com/Whoweare/Careers.aspx?utm_s…