Job Description
The Account Manager is an active member of the Client Service team that delivers TRG’s data-driven, best practice counsel aimed at achieving revenue and patronage results for each client.
Specifically, the Account Manager:
– Services the firm’s most important portfolio of direct response and data services clients.
– Provides seamless and detailed project management, working with analysts and production staff to deliver products and services to TRG’s data services clients.
– Helps clients achieve results through direct response counsel, according to TRG’s established best practices.
– Contributes to the company’s objectives for client profitability through client retention and cross selling.
– Services Help Desk questions as needed.
Major Responsibilities:
– Management of an assigned portfolio of data services clients, stewarding their needs according to contract, and suggesting additional products and services.
– Provide direct response counsel, based on TRG best practices, to clients to achieve results for single ticket, retention, membership and subscription campaigns.
– Tactical and intra-departmental coordination to ensure client contracts are fulfilled, deadlines are met and clients are satisfied and retained. Examples of client deliverables include:
- Telemarketing lead sets
- Regular database updates
- Response rate reports
- Key loyalty indicator reports
- Training on online platforms
- Troubleshooting and problem solving on behalf of clients and the data management platforms
- Managing and fulfilling data start-up services
– Support and collaboration with senior consultants and consulting analysts on mutually held clients.
– Regular status check-ins with supervisor on portfolio.
– Contribute to product development, as needed.
Job Requirements
Required Qualifications:
- 2+ years in a marketing or patron services role, preferably in an arts or cultural organization.
- Proven experience with database, direct response and/or marketing campaigns.
- Clearly demonstrated project management and customer service skills.
- Ability to manage a number of projects and clients simultaneously, prioritizing appropriately and with supervisor.
- Excellent written and verbal communication skills.
- Mastery of Microsoft Word, Excel, and PowerPoint.
- Demonstrated ability to develop, when necessary, and examine data – e.g. sales histories, sales tracking and pacing documents.
- Ability to resolve conflicts and to offer creative solutions in challenging situations such as resource limitations and sudden or unexpected changes, both internally and externally.
- Ability or experience in sales so that clients receive all beneficial services from TRG and TRG appropriately optimizes revenue from each client.
- Understanding of and willingness to uphold the TRG brand methodology, strategic perspective, and high client service standards.
- BA degree in marketing, arts administration, journalism or related field required.
APPLY FOR THIS JOB
Contact Person: | Claudia van Poperingen | Phone: | 719-494-4963 |
Email Address: | cvanpoperingen@trgarts.com | ||
Apply URL: | http://www.trgarts.com/Whoweare/Careers.aspx?utm_s… |
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