Job Description

Be a part of shaping an unparalleled visitor experience in one of the most iconic museums in the world by joining our newly created team at The Met Breuer.  We need extraordinary talent to help us bring art to life, and life to art.  Join us in making history.

General Description:

The Associate Coordinator of Museum Experience supports the Assistant Manager and Manager in supervising the day-to-day operation and all aspects of visitor touch points at Met Breuer.  The operation will consist of oversight of the visitor experience which includes general and group admissions, sales and promotion of membership, audio guides, concerts and lectures, and select merchandise, as well as, managing the main lobby experience including the coat check.  Successful candidates will be responsible for assisting management with training and coaching staff and volunteers to ensure they are providing consistent service delivery and parity in staff policies, procedures, and expectations. This position requires a flexible schedule and will include weekends and holidays.  She/he is responsible for prioritizing the front-of-house museum experience in all actions and decisions to give our visitors a world-class encounter with fine arts.

Primary Responsibilities and Duties:

  • Champion the single service model, aligning the museum strategy with frontline operations in admission, membership, and retail by modeling and executing exemplary service.
  • Oversee the mechanics of the admissions operations, including reports, refunds, cash management, end of day reporting and other functions.
  • Empower the team to drive innovation by enabling a collaborative, team-oriented environment through morale activities and regular team-building exercises.
  • Uphold performance management standards based on identified metrics and KPIs.
  • Monitor physical appearance of work stations and stock supplies, including brochures, daily information sheets, and other supplies required by staff to operate.
  • Oversee the staff performance in cash management and data collection along with adherence to department and Museum policies.
  • Develop and execute the staff schedule, incorporating all visitor touchpoints in the weekly rotations.
  • Identify and handle customer service issues, resolving matters promptly and effectively.
  • Respond to all visitor inquiries about the Museum’s exhibitions, collections, events, programs and other services and facilities. Recommend itineraries for Museum visitors.
  • Effectively communicate with all front-line staff and volunteers about daily operational changes such as gallery closings, security issues and special events.
  • Supervise staff and volunteers and ensure sufficient coverage within the Museum.
  • Manage crowd control in collaboration with other related departments.
  • Collaborate with managers on effective staff communications, operational needs, cross-training opportunities and various cross departmental projects.
  • Perform other related duties as assigned.

Job Requirements

Requirements and Qualifications:

Experience and Skills:

  • 2-5 years of supervisory experience in front of house operations.
  • Established track record of leading successful teams.
  • Established track record of exceptional customer service.
  • Excellent communication, organization, and multi-tasking skills required.
  • Previous supervisory experience required.
  • Ability to adapt to quick changes in job responsibilities required and must be flexible.
  • Must be available to work evenings, weekends, holidays and peak attendance periods.
  • Ability to model, teach, coach, and mentor staff to meet goals.
  • Excellent interpersonal, communication and problem solving skills required.

Knowledge and Education:

  • College degree required or related work experience.
  • Art History and customer service backgrounds preferred.
  • Computer skills (Microsoft Office) and a familiarity with ticketing/POS systems, cash registers, and other office equipment.
  • Tessitura experience preferred.

TO APPLY: PLEASE SEND A COVER LETTER, RESUME AND SALARY HISTORY TO careers@metmuseum.org with “Associate Coordinator of Museum Experience” in the subject line.

The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.

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Email Address: careers@metmuseum.org