The Brooklyn Museum is seeking individuals with a passion for visitor experience and a deep knowledge of art history to work on a groundbreaking new initiative, ASK Brooklyn Museum. Through this program, we seek to improve our visitor experience by empowering visitors to ask us questions and get answers through our new mobile app. Team members act as conduits for sharing information with visitors. This process includes facilitating interactions with objects and answering visitor questions about our collection and exhibitions both through the app and in person.
Working as part of a team comprised of full- and part-time members, team members will gain a broad understanding of the Museum’s collections and exhibitions. Additionally, each ASK team member is assigned a focused collection area based on previous experience and knowledge and is responsible for sharing that knowledge with the rest of the team. Team members are also responsible for researching works in the permanent collection and creating study resources for objects on view and in special exhibitions. The team works regularly with other departments including Curatorial, Education, Visitor Services, and Technology. Full-time team members will provide cohesiveness and continuity to the program’s ongoing training, collection/exhibition research, and shared knowledge base.
Duties will include participating in day-to-day interactions with visitors by engaging in conversations about art, inviting participation in using the app, helping users to get started, and answering questions about the Museum and its collection in a fast-paced environment. Team members may be accessible to the public and may need to field questions in person while simultaneously chatting with visitors via the app.
This is an experimental program and we make changes and improvements based on testing and evaluation. These might include the physical work environment, the methodologies for engagement, and the way technology is used to interact with visitors. Team members need to embrace change and fluidity due to the ongoing nature of this iterative project.
Other duties as assigned. A uniform may be required
Full-time schedule including regular weekend and evening shifts during Museum’s open hours, which are Wednesday, Friday, Saturday, and Sunday 11:00am-6:00pm and Thursdays 11:00am-10:00pm. Regular weekend days required. Thursday evening hours are on a rotating schedule. The Museum is open 11:00am-11:00pm the first Saturday of every month.
The successful candidate for this position will have at least two years of professional art museum, gallery, or related experience and must demonstrate the ability to make scholarly information accessible and engaging to our diverse audiences. A broad interest and strong academic background in art history, a passion for engaging museum visitors around art, and a warm and approachable demeanor are required. An understanding of how to use multiple resources to enhance visitors’ personal experiences with art in a museum setting is a must. Strong research and writing skills are essential. The successful candidate will thrive in a varied-pace environment, be comfortable working on an interactive project that requires flexibility and change, enjoy working directly with visitors, work well as part of a team, and be a multitasker who is calm under pressure.
The position requires computer and mobile device literacy and excellent touch-typing skills (55+ wpm). Customer service experience desired. Bilingual or multilingual individuals are strongly encouraged to apply. M.A. in art history or related field required; current graduate students seeking such a degree are welcome to apply. Art historical focus on the following concentrations preferred: Arts of the Americas, African Art.
- Brooklyn, United States, 11238, United States
- February 9, 2016
- Audience Engagement Team Member
- Brooklyn Museum
- Master’s Degree
- 1-2 Years