Director of Retail
The Director of Retail Operations is responsible for all aspects of the museum’s retail undertakings including the Museum Store and on-line retail efforts. The Director is responsible for all planning, coordinating, staffing, budgeting, and activities of the Museum’s retail enterprises. The Museum Store is open seven days a week attracting a high volume of tourists and families. The Director sets high standards for customer service and creates a welcoming retail environment that reflects the museum experience. For many customers, the store may be their only experience of the USS Constitution Museum.
Major Specific Responsibilities
- Retail Management:Develops and executes the overall strategic plan for museum retail operations. Establishes store layout and design, selects products, manages, merchandising, inventory control, marketing, controls staffing and develops the annual budget. Oversees point of sale system, sets prices, introduces new products and analyzes sales data.
- Oversight of Product Lines and Mix:Works with Store Manager to ensure an appealing mix of products that support the Museum’s mission. Meets with potential new vendors and attends trade shows to identify new product opportunities. Consults other departments and staff about upcoming events, exhibits, potential new products. Serves as principal contact with vendors, retail organizations, and relevant trade associations.
- Inventory: Maintains adequate inventory levels of the right products at the right price. Controls and manages $150,000-200,000 (Cost) inventory. Evaluates specific department and product performance, manages the ordering process, and oversees receiving, labeling, and stocking. Directs physical counts annually and as needed. Identifies and resolves issues of slow turning or unsaleable merchandise.
- Merchandising:Manages store layout to create easy access and a pleasant atmosphere for visitors. Changes displays to reflect season, changes in exhibits, special events, and strategic direction. Ensures displays and fixtures are attractive and in good repair. Monitors cost of goods sold by product. Maintains and enhances margins using both alert pricing and best supply chain management practices..
- Personnel: Recruits, hires, and trains all staff. Establishes a training program for employees on customer relations, store operating procedures, and Museum policies and Constitution’s history. Provides direction to store managers and supervisors. Writes annual appraisals for Store Manager and Assistant Manager. Establishes and maintains a culture of excellence by personal example and continuous development of subordinates.
- Internet Retail Operations: Develops and executes the strategic plan for Museum’s on-line retail program. Determines the look and size of the website. Adds new products as needed and reviews periodically for content. Formulates merchandising plan for email advertising. Integrates social networks such as Facebook and Instagram into the retail media mix.
- Budgetary Responsibility: Approves department expenditures against budget. Prepares annual and monthly budgets. Submits bi-weekly payroll. Analyzes department performance. Designs, generate, review, and analyze sales and financial reports to assess performance by product. Takes profit improvement actions as appropriate. Controls cash in conformance to the policies established by the Director of Finance and Administration. Works closely with Director of Finance & Administration to develop reports for Finance Committee and auditors, including without limitation, sales, cost of goods sold, UBIT, internet store sales, inventory, etc.
- Product Development: Explores and develops creative new products related to the ship and the Museum’s collection.
- Administration: Member of senior management team. Interacts with other departments to ensure retail operations reflects Museum-wide efforts. Attends staff meetings, and interacts with Finance Committee and trustees.
- Bachelor’s degree in a related field
- Minimum of five years of experience in retail management
Qualifications and Personal Characteristics
- Pleasant, open and gracious communication style. Easy to be with and likeable as a person. Good sense of humor. Ego in check. Excellent written and verbal communication skills.
- Must be able to direct and supervise staff of approximately 10+ persons. Develops subordinates by coaching rather than critiquing.
- Must have a demonstrated understanding of cash flow, retail analysis skills, budgets, profit and loss statements, internet retailing and the use of social networks to enhance retail on-line and in- store performance
- Knowledge of merchandising and display concepts and POS systems
- Desire and energy to work in a 7-day a week, high volume, family-friendly museum.
- Neat, professional appearance.
Please send a resume and cover letter to Human Resources: firstname.lastname@example.org
March 31, 2016