Manager of Community Engagement


The Cleveland Museum of Natural History (CMNH), founded in 1920, is located in the heart of University Circle, five miles east of downtown Cleveland, Ohio. Considered one of the finest institutions of its kind in North America, the Museum offers an incredible visitor experience, attracting roughly 275,000 visitors a year. There are more than 140 public education programs and over 80,000 students served annually. The Museum employs about 160 people.

Building on its strong foundation of excellence in education and research, the Museum is poised to transform itself.  The Museum will invite and engage a broader audience in the exploration of science and the natural world by revolutionizing the way it presents natural history. The Museum has currently launched a capital campaign to support a dramatic renovation and expansion of its facilities and exhibits. This ambitious plan will position the Museum to play a leading role in regional and national efforts to improve science education and increase scientific literacy.

CMNH is seeking a dynamic, creative and energetic individual who is passionate about the Museum and its mission; exhibits strong interpersonal, managerial and organizational skills; is looking for new challenges; and enjoys working with people of all ages.

Summary:  The Manager of Community Engagement is responsible for developing and executing a strategy that establishes meaningful relationships and partnerships on behalf of the Museum to diversify the Museum’s reach, ensure accessibility for all and achieve community participation in the development of new programming.

Essential Duties and Responsibilities:

Community Engagement:

Increase awareness of the Museum through identification and participation of appropriate community-based, external opportunities by creating outreach initiatives centered on the Museums Mission, exhibitions and educational programs.

Develop a community engagement strategy/program that will nurture partnerships, enhance visibility, provide access to underserved populations, increase the Museum’s ability to provide education and programming to all, and build a sustainable community engagement program.

Evaluate programmatic opportunities for greater diversity of community participation and work collaboratively with development on funding where necessary.

Generate an annual community engagement report that demonstrates the Museum’s community engagement efforts and impact.

Oversee member and community involvement as appropriate in the Centennial renovation and expansion project.

Volunteer Program:


Oversee the growth and diversification of the volunteer program for more inclusive representation of the community the Museum serves.

Work collaboratively with all Museum divisions and departments to identify new volunteer opportunities and needs.

Develop short-term and long-term strategies on volunteer program implications of the Museum’s Centennial expansion and renovation, including but not limited to expansion, succession planning and transitioning roles.

Execute a volunteer communications strategy that serves to inform and engage volunteers and creates a mechanism for evaluation, both internally and externally.

Oversee the development of standard operating procedures and Museum-wide volunteer policy.

Expand the Docent and Junior Docent program through increased outreach and participation, frequency of trainings and collaboration with Education to streamline quality and delivery of content.

Education and/or Experience:

Bachelor’s degree in Communications, Marketing or related field and five (5) to seven (7) years related experience and/or training; or equivalent combination of education and experience.

Experience with and understanding of community engagement best practices and industry standards.

Experience with business management principles involved in strategic planning, resource allocation, management/leadership technique and coordination of people and resources.

Experience working with CRM software such as Tessitura, and other donor database software.

Experience with research modalities related to community demographics.

Experience with marketing and communication tactics.

Other Qualifications:

Passion for science, nature and conservation.

Professional demeanor, tact, diplomacy, discretion, good judgment, strong insight and instinct, maturity and sophistication.

Ability to work with an interdisciplinary professional team, including high-level division and department directors.

Ability to provide guidance and direction to subordinates, including setting performance standards and monitoring performance.

Demonstrated knowledge of writing clearly and informatively with a high level of sophistication; ability to vary writing styles to meet needs.

Ability to effectively coordinate and track multiple projects simultaneously, prioritize, work well under pressure with a high degree of accuracy, and meet stringent and overlapping deadlines.

Ability to be an outstanding ambassador for the Museum.

Strong negotiation and advocacy skills.

Ability to work Monday through Friday in a professional office environment, evenings and weekends as required.


Please send a cover letter, resume, and three (3) professional references to:
Human Resources
Cleveland Museum of Natural History
One Wade Oval Drive, University Circle
Cleveland, Ohio 44106

No phone calls, please.

Job Announcement Number: 16A13

Posting Date:  May 3, 2016

Job Information
  • Cleveland, Ohio, 44101, United States
  • 28357081
  • May 4, 2016
  • Manager of Community Engagement
  • Cleveland Museum of Natural History
  • Public Relations/Marketing
  • No
  • Full-Time