Description:
Visitor Experience Associates are responsible for promoting a fun learning experience for all visitors.
Essential Responsibilities:
- Engage with visitors in a welcoming, courteous, and professional manner.
- Promote the Power of Play through programming and visitor engagement.
- Provide 5-Star service to visitors throughout the Museum.
- Participate in regularly scheduled staff meetings and ongoing trainings.
- Perform daily opening/closing duties throughout the Museum such as routine cleaning, restocking, and preparation of program materials.
- Assist with birthday parties and group visits as needed.
- Accurately process cash, credit card, passes, and membership sales in a fast-paced environment
- Complete Admissions paperwork with great attention to detail
- Accurately count in register drawer at the beginning of a shift and reconcile it at the end of a shift
- Engage children and families to maximize their learning and enjoyment in the museum byoffering a welcoming, courteous, professional, and safe presence and environment
- Welcome visitors at the Admissions desk and collect necessary source code and zip code data
- Act as a first floor visitor guide and staff support such as greeting, visitor hand stamping, and crowd control
- Provide visitors with general information regarding Museum exhibits, programs, and services
- Other duties as required.
Qualifications:
- High school diploma or equivalent; some college experience preferred.
- Advanced course work or experience in customer service,education, family learning, or retail operations preferred.
- Experience working with young children (ages 0-8) and their families in recreational settings, after-school programs or classrooms.
- Ability to engage positively with all visitors.
- Previous cash handling experience
- Excellent communication skills and ability to interact positively with children, adults, and large groups.
- Ability to react positively to a rapidly changing environment and make good decisions under pressure
- Experience working in a fast-paced, high-volume environment.
- Ability to work with diverse staff and visitors.
- Fluency in multiple languages a plus.
Relevant Factors
- Weekends, holidays required.
- Punctuality and attendance are required for assigned shifts.
- Lifting up to 25 lbs. may be required.
- Periodic outdoor work may be required.
- Uniform/dress code required.
How To Apply:
Please send cover letter and resume via email to jobs@BostonChildrensMuseum.org; fax to 617.423.3213
Apply by:
June 24, 2016
Salary:
10.00/Hour
About this Organization:
Boston Children’s Museum engages children and families in joyful discovery experiences that instill an appreciation of our world, develop foundational skills, and spark a lifelong love of learning.
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