Assistant Manager, Membership and Annual Outreach [The Newseum, Washington, DC]

Description

The Assistant Manager, Membership and Annual Outreach manages the Newseum’s Press Pass membership program, to include the acquisition of new members and the renewal and upgrade of existing members. In addition, the individual will oversee and grow an annual outreach plan for unrestricted gifts under $1,000. The position will be under the direction of the Senior Manager for Individual Giving and assisted by the Assistant, Membership Relations and Operations.

Principal Duties and Responsibilities:

• Work with the Senior Manager for Individual Giving to develop strategies focused on retention of existing members and acquisition of new members
• Be responsible for scheduling and execution of Membership acquisition, renewal and annual outreach via direct mail including segmentation strategy, testing packages and initiatives, and reporting results
• Creates and implements a strategic, competitive and sustainable policy for capturing emails for the purpose of membership acquisition
• Markets and manages all membership events and promotions including unique and exclusive activities for exhibition and permanent collection openings, museum programs and members-only offerings, in collaboration with colleagues within development and throughout the organization
• Partner closely with other departments to implement promotions, partnerships and communications that build museum membership and community engagement
• Develop new member programs and services that advance the program
• Manages the annual fund and develops tactics to grow it
• Interface regularly with all departments to ensure that key information is tracked and can be strategically used to drive new memberships
• Work closely with the Campaign and Development Services team to manage gift acknowledgements and other correspondence and data important for the stewardship of members and the maintenance of donor/prospect records
• Regularly collaborate with the Assistant Manager, Individual Giving to ensure the smooth transition of high-capacity members into the midrange giving program and the major gift pipeline
• Set, execute, evaluate and report monthly progress toward goals for membership acquisition, renewals, upgrades and annual support
• Maintain updated policies and procedures for membership operations and inform related department on changes to daily operations
• Oversee membership database and files in a current and accurate manner
• Other duties related to the goals of the Development Department as assigned

Requirements

• Bachelor’s degree or equivalent, with 2-4 years experience in membership or annual giving
• Demonstrated knowledge of methods, practices and procedures for acquiring, retaining and upgrading membership and annual support
• Superior written and verbal communication skills
• Demonstrated ability to take primary responsibility for diverse number of projects and to complete them in a timely manner with limited supervision
• Self-motivation and discipline to regularly set and achieve work goals
• Ability to maintain a high level of poise, reflecting the highest standards of professional conduct and integrity in all circumstances
• Ability to initiate and build relationships with members
• Ability to work effectively with a diverse group of staff in a team environment
• Mature judgment, discretion and professionalism in researching and communicating information
• Scrupulous attention to detail and accuracy
• Ability to think strategically, and to anticipate and orchestrate next steps
• Strong organizational skills and the ability to handle multiple tasks and meet deadlines
• A work ethic that is self-motivated, reliable and detail-oriented
• Excellent computer skills; Raiser’s Edge experience preferred
• A passion for the First Amendment

The Newseum is an Equal Opportunity Employer.