Group and Tourism Sales Associate (Fixed-Term) [Fine Arts Museums of San Francisco, San Francisco, CA]

The Fine Arts Museums of San Francisco are seeking a fixed-term Group & Tourism Sales Associate. Under general direction of the Assistant Manager of Group & Tourism Sales, the Group & Tourism Sales Associate handles all group inquiries, including sending out information, returning phone calls, and following up with prospective groups. Processes and tracks group orders, and helps track attendance and sales figures. 

Typical Duties and Responsibilities: 

1. Coordinates group business and handle group sales for existing accounts and promotes group visits and tours to those accounts. Further develops business from existing accounts by maintaining consistent follow-up
2. Develops new group sales through active, cold, and email communication; researches and identifies prospects for group and bulk ticket business; assists with the implementation of group marketing and promotions
3. Handles phone and email inquiries from groups; responds to all inquiries in a timely manner; follows prescribed procedures
4. Processes ticket orders and takes reservations; enters sales data into ticketing system and processes payments; mails tickets and handles will call requests
5. Ensures the fulfillment of group package amenities and incentives; assists in the development of incentive programs for group leaders
6. Greets arriving guests/groups, orienting them to museum, and ensuring a sensational experience
7. Coordinates materials, collateral and signage for programs as required. Updates tool kits and templates
8. Updates digital marketing tools including company website, partner websites and e-communication
9. Participates in local industry trade shows, Familiarization Tours (FAMs), hospitality and media events as needed. Assists with development, planning, management, and staffing of events
10. Responds to lead generation from trade shows, sales missions and media events as-needed
11. Assists with private tour logistics, including docent coordination and headset distribution

The Fine Arts Museums of San Francisco are the city’s largest public arts institutions and comprise the de Young and the Legion of Honor museums. The de Young, designed by Herzog & de Meuron and located in Golden Gate Park, showcases American art from the 17th through the 21st centuries, international contemporary art, textiles and costumes, and art from the Americas, the Pacific, and Africa. The Legion of Honor displays a collection of over 4,000 years of ancient and European art including Auguste Rodin’s The Thinker and houses the Achenbach Foundation for Graphic Arts in a Beaux-Arts style building overlooking Lincoln Park and the Golden Gate Bridge.

COFAM is the Corporation of Fine Arts Museums and is the privately funded non-profit corporation which supports the Fine Arts Museums of San Francisco, a department of the City and County of San Francisco.

COFAM is proud to be an equal opportunity employer and is committed to a policy of nondiscrimination in all phases of employment in accordance with all federal, state, and local laws.