Description

Volunteer Manager

Job Description:

The Country Music Hall of Fame and Museum seeks an experienced, organized and charismatic individual to oversee all aspects of its volunteer program. With over 100 active volunteers, the museum engages a wide range of individuals in various roles across the institution, including administrative support, guest services, educational program assistance, school tours, and other key posts. The ideal candidate will demonstrate the necessary leadership skills to implement recruitment and retention strategies to develop and maintain a robust and dynamic volunteer team. Priority responsibilities also include placement, training, scheduling, recognition, assessment, record keeping and reporting. The volunteer manager also oversees intern recruitment and placement. The museum hosts fifty interns per year.

Role Summary:

  • Implement volunteer recruitment strategy and plan and lead information sessions. Seek out and participate in area volunteer and intern fairs. Maintain and develop partnerships with organizations that promote volunteerism.
  • Oversee volunteer training, including maintaining policy and training materials and keeping current with organizational onboarding procedures. Lead and account for training of all new volunteers and implement background checks. Retrain volunteers as necessary.
  • Schedule all volunteers in positions matched to their skill to ensure they are utilized in their highest capacity. Key to proper placement is a detailed understanding of all museum departments and positions.
  • Communicate pertinent museum information to volunteers to ensure that all individuals are informed with details essential to their success.
  • Plan and implement enrichment activities to encourage service and engagement, including volunteer-only educational events, the annual volunteer recognition dinner, and end-of-the-school-year thank you luncheon.
  • Design and launch volunteer opportunities for new audiences, including developing a youth volunteer program.
  • Oversee and maintain volunteer database and volunteer sign-in. Maintain accurate records for quarterly and annual reporting.
  • Evaluate all aspects of the volunteer program, including individual volunteer assessments and overall effectiveness.
  • Offer oversight, feedback, correction, and conflict management when necessary.
  • Build and manage the volunteer program budget.
  • Assist with marketing and publicity plans for the volunteer program.
  • Manage the intern program, including applications, placement, training, and long term recordkeeping.
  • Develop and maintain short and long term strategy for the volunteer program to ensure continued success.
  • Participate in education department meetings and annual planning and assist with education programs as needed.
Requirements

Key Qualifications:

  • Master’s degree in education, arts administration, museum studies, or related field preferred.
  • Minimum 5 years supervisory experience.
  • Previous work with volunteers in a non-profit or educational setting.
  • Previous experience with training or teaching.
  • Interest in supporting and helping people.
  • Strong problem-solving, time-management, and organizational skills.
  • Excellent written and verbal communication skills including excellent public speaking skills.
  • Ability to work independently and as part of a team.
  • Ability to work with accuracy and close attention to detail.
  • Willingness to work occasional evenings and weekends.
  • Love for and knowledge of country music a must.
  • Working knowledge of legal compliance, user discretion and judgment in volunteer and intern placement

 

HOURS of the position:

Fulltime, hourly with benefits.

To apply for this position, please submit a cover letter with salary requirements and resume to hresources@countrymusichalloffame.org. No phone calls please. This position requires a background check to be completed during initial hiring process. Due to the volume of applications, only candidates engaged in the interview process will receive communication from the Museum.

Job Information
  • Nashville, Tennessee, 37203, United States
  • 29366565
  • July 6, 2016
  • Volunteer Manager
  • Country Music Hall of Fame and Museum
  • Education
  • Full-Time
  • Indefinite
  • Master’s Degree
  • 5-7 Years
  • 0-10%