Description

The Director of Operations and Visitor Experience should have experience working with diverse people and personalities in the effective management of a cultural organization. He/she must be able to negotiate a range of interactions with the public and our Kenyon community; possessing the personality and rapport to develop and maintain excellent cooperative relationships with and between constituents ranging from college faculty, administrators and staff and our student population to donors, trustees, alumni, Friends of the Gund members, guest artists and regional community. As a key member of the Gund team, the Director of Operations and Visitor Experience will contribute to excellent experiences from online and virtual interactions to on-site communications, physical plant, technology and visitor evaluations, ensuring all experiences (digital and on-site) are on-mission, visitor data is captured and program assessment tools are developed, collected and analyzed. He/she must take a leadership role in addressing the operations and visitor experience aspects of the Gund’s 2014 Strategic Plan and annual objectives, helping to deliver highly effective curricular, faculty, community, member, and donor experiences while managing and securing an actively used facility and auxiliary installation sites and venues. Fundamental to successful visitor experiences at the Gund is the safety and security of our visitors and the artwork in our care. The Director of Operations and Visitor Experience must work closely with other Gund staff to ensure all facilities and security protocols are clearly understood and closely followed, proposing policy revision when and if needed and documenting security breaches or infractions. He/she will direct the security staff, managing scheduling and other personnel issues and consult regularly with the Kenyon College Director of Security and College’s security officers to maintain clarity of protocol, sharing of information, scheduling supplemental coverage and other matters. The Director of Operations and Visitor Experience will have an understanding of how all security systems operate and will effectively monitor those systems with the help and consultation of College personnel, Gund staff and outside vendors, recommending upgrades and changes as deemed necessary. The Director of Operations and Visitor Experience reports to the Director/Chief Curator.

Requirements

• Bachelor’s degree required, and knowledge of art, arts administration, hospitality, entertainment industry, security or community engagement or audience relations required
• 7+ years of cultural organization and security/audience/visitor management required
• Proven track record of successful hiring and organization of staff; ability to motivate staff and foster positive work environment
• Ability to work with budgets
• Computer literate, with knowledge of Microsoft Office, web programs, security systems, social media, and other digital technologies
• Effective and persuasive communication skills; able to write and speak clearly and present information to a wide variety of internal and external stakeholders
• Knowledge of exhibition installation techniques, materials, processes and technologies are helpful
• Ability to communicate and deal effectively with people from a wide variety of ethnic, cultural and economic backgrounds; and to take initiative and to work with minimal supervision essential
• Successful history of creative problem-solving and collaboration; consistent drive and ability to take ideas from vision to implementation
• Able to work weekends, holidays and special events, as necessary
• Employment is contingent on a satisfactory background and reference check

Job Information
  • Gambier, Ohio, 43022, United States
  • 29605204
  • July 21, 2016
  • Director of Operations and Visitor Experience
  • Gund Gallery, Kenyon College
  • Facility/Operations
  • Full-Time
  • Indefinite
  • BA/BS/Undergraduate