Member Services Representative [New England Historic Genealogical Society]

NEHGS is seeking a full-time member services representative to fulfill a key role on our five person member services team, providing customer service and administrative support in a busy and dynamic environment. Basic responsibilities for the position include processing customer orders for new and renewing memberships and preparing materials for a variety of member services communications. This role supports our organizational mission to build strong relationships with our members and develop those relationships over time.

This position is for a Tuesday-through- Saturday schedule to match our library opening hours.

Qualifications:

Desired Skills

Enthusiasm for helping people

Excellent customer service skills, in person and by phone

High level of organizational skills and attention to detail

Ability to communicate with all levels of staff in a professional environment

Ability to work in a team as well as accomplish projects independently

Desire to contribute to a team with the potential to take on increased responsibilities

Proficient Microsoft Word and Excel, and mail merges

Familiarity with Sage Fundraising Software or Constant Contact is a plus

Administrative experience in a member services or development office is desired. Motivation to learn new skills and technologies is encouraged. Enthusiasm for, or knowledge of, genealogy and/or history is a plus.

How To Apply:

Please send a cover letter and resume to; Michelle Major, Human Resources Coordinator, mmajor@nehgs.org

Apply by:
January 15, 2015