Head of Digital Platforms [Fine Arts Museums of San Francisco, CA]

Description

The Fine Arts Museums of San Francisco (the de Young and Legion of Honor) are seeking a Head of Digital Platforms. Working with the Chief Information Officer and Assistant Director Web & Digital Production, the Head of Digital Platforms will establish a vision and implementation strategies for in-house software platforms and public digital engagement with the FAMSF collections and exhibitions. In this role the Head of Digital Platforms will guide the museum through implementation of several new systems. They will work with a variety of content managers, subject matter experts, and end users to determine requirements, draft specifications, and establish project plans that include data migration, maintenance, and feature enhancement roadmaps.

New systems for which this role will be responsible include:

  • Expansion of a museum wide intranet.
  • Digital Asset Management Systems.
  • Museum/Collection Management Systems.

The Head of Digital Platforms additionally has the responsibility of lead software architect and lead developer for the design, development, and maintenance of current web-based applications that access museum data as well as all mobile and in-gallery digital engagement initiatives.

Current maintenance responsibilities include:

  • Drupal Content Management System (CMS) for the primary FAMSF website.
  • The online retail store.
  • Web-based access to images of the museums’ collection.
  • A globally-used database for art conservators.
  • Development support for integrations with CRM systems (SalesForce).
  • Working with Senior Database Administrator to build and maintain special-purpose databases and interfaces for a variety of business applications and their data, including financial (The Financial Edge), museum wide (SalesForce), ticketing (SiruisWare), online communities and collection management (4D).

Typical Duties and Responsibilities:

  1. Advises management on the capabilities and limitations of current systems and recommends improvements.
  2. Provides high level strategic vision and planning around the digital platforms used by the museum for collection management and digital experiences.
  3. Present vision, research, analysis and planning around digital platforms and engagements with the museums to management and board members.
  4. Maintaining existing software. Analysis, research, and repair of program logic and systems problems. Development and implementation solutions. Resolution of technical problems with end users in the implementation, maintenance, and modification of complex application programs.
  5. Management of additional personnel and contractors for the design, development and testing of digital projects.
  6. Plan, analyze, design, and implement a variety of new systems, establishing internal and external controls. Develop procedures for access and retrieval of information. Ensure program designs meet user requirements. Ensure adherence to design/program standards.
  7. Manage the hosting environment for the Content Management System.
  8. Maintain test and development environments. Orchestrate migration of approved software to production environments.
  9. Writes, modifies, and/or runs programs to provide reports and to extract information from museum databases.
  10. Provide APIs to museum data and systems for use by external developers and vendors in developing of applications.
  11. Analyze and respond to service requests; determining the most cost effective approach and the appropriate staff time required to achieve needed modifications. Recommend appropriate solutions to meet user needs and project requirements.
  12. Assist users and other analysts in diagnosing complex program failures. Develop recovery and backup procedures. Detect, identify, and correct software deficiencies.
  13. Prepare project plans, time and cost estimates of new projects, and enhancement or changes to existing systems/applications. Coordinate integration into existing systems and procedures.
  14. Coordinate and/or attend project team meetings, user meetings as needed.
  15. Prepare user and technical manuals and instructions. Instructs users on new capabilities.
  16. Research and evaluate new technologies, software, and hardware products. Consults with vendors regarding product functions and features. Recommends software and hardware purchases.

FAMSF offers a competitive salary and generous benefits package.

Application Deadline: Open until filled

The Fine Arts Museums of San Francisco are the city’s largest public arts institutions and comprise the de Young and the Legion of Honor museums. The de Young, designed by Herzog & de Meuron and located in Golden Gate Park, showcases American art from the 17th through the 21st centuries, international contemporary art, textiles and costumes, and art from the Americas, the Pacific, and Africa. The Legion of Honor displays a collection of over 4,000 years of ancient and European art including Auguste Rodin’s The Thinker and houses the Achenbach Foundation for Graphic Arts in a Beaux-Arts style building overlooking Lincoln Park and the Golden Gate Bridge.

COFAM is the Corporation of Fine Arts Museums and is the privately funded non-profit corporation which supports the Fine Arts Museums of San Francisco, a department of the City and County of San Francisco.

COFAM is proud to be an equal opportunity employer and is committed to a policy of nondiscrimination in all phases of employment in accordance with all federal, state, and local laws.

Requirements

Education: Bachelor’s Degree in Computer Science or a related field.

Work Experience: 5 years of experience in applications programming, with at least 2 years as a senior level programmer, or directly related experience.

Skills and Abilities:

  • Ability to work collaboratively in a complex, dynamic environment.
  • Excellent verbal and written communication skills.
  • Strategic long range planning around technology choices, feature road maps and project and project management.
  • Interest in fine arts and/or museum management.
  • Experience in software design, development, and testing.
  • Experience with modular architecting software systems.
  • Ability to design and execute complex software projects to meet the diverse needs of a various user groups.
  • Familiarity or expertise with the current suite of technologies in use at the FAMSF, including Drupal, Java, RDBMS and SQL.
  • Expertise with HTML/CSS and current front end web development technologies.
  • Affinity for Open Source programming projects.
  • Knowledge of Java, Python, Django, Android, iOS development
Job Information
  • San Francisco, California, 94118, United States
  • 26488937
  • January 11, 2016
  • Head of Digital Platforms
  • Fine Arts Museums of San Francisco
  • IT/Web
  • No
  • Full-Time
  • Indefinite
  • BA/BS/Undergraduate
  • 5-7 Years

Guest Relations Representative [Frank Lloyd Wright Trust, Oak Park, IL]

Description

WORK SUMMARY: Implement successful delivery of daily guest experiences and activities including but not limited to tours, programs, events, administrative support, special use of sites and facility rentals at the Home and Studio, the Rookery and Robie House. Travel to all three visitation sites is required. Weekend and evening hours may be required to meet the needs of the organization and customer service goals of the department.

ESSENTIAL DUTIES:

  1. Deliver quality daily guest experiences including but not limited to tours, programs, events, special use of sites and facility rentals at the Home and Studio, Robie House and the Rookery.
  2. Assist in the preparation of the sites for delivery of guest experiences
  3. Participate in and complete the interpreter training program(s), successfully learning to lead tours.
  4. Manage daily audio tour logistics.
  5. As a team member of the Guest Relations Department provide organizational support and back up as coordinated by supervisor.
  6. Provide administrative assistance to Daily Operations Manager at Home and Studio site.
  7. Assist other departments and perform other duties as assigned.
  8. Ensure customer service and safety goals in order to contribute to organizational objectives.
  9. As a team member of the Trust, demonstrate positive interpersonal skills that promote open communication, respect for all positions, maintenance of confidentiality and success of the organization.
Requirements

QUALIFICATIONS:

High school diploma or equivalent preferred. Position requires excellent customer service, organization and communication skills. Experience in hospitality, museums, or other service industry with proven results preferred.

ENVIRONMENT:
Central administrative office is accessible and located in Loop historic building; Oak Park and Chicago house museum sites are multi-level work areas not accessible to the mobility impaired. Position requires frequent computer and phone use. Workplace is a smoke- and drug-free environment. Travel to off-site locations necessary.  Weekend and occasional evening hours required. Equal opportunity employer.

HEALTH AND SAFETY REQUIREMENTS/INSTRUCTION:

Employees advised on OSHA standards through required signage and administrative updates compliant with federal and state law.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Information
  • Oak Park, Illinois, 60302, United States | Chicago, Illinois, 60604, United States
  • 26809395
  • February 9, 2016
  • Guest Relations Representative, Seasonal, Part-time
  • Frank Lloyd Wright Trust
  • Visitor Services/Customer Service
  • Yes
  • Temporary
  • 3-6 Months
  • H.S. Diploma/Equivalent
  • 0-1 Year

Audience Engagement Team Member [Brooklyn Museum, NY]

Description

The Brooklyn Museum is seeking individuals with a passion for visitor experience and a deep knowledge of art history to work on a groundbreaking new initiative, ASK Brooklyn Museum. Through this program, we seek to improve our visitor experience by empowering visitors to ask us questions and get answers through our new mobile app. Team members act as  conduits for sharing information with visitors. This process includes facilitating interactions with objects and answering visitor questions about our collection and exhibitions both through the app and in person.

Working as part of a team comprised of full- and part-time members, team members will gain a broad understanding of the Museum’s collections and exhibitions. Additionally, each ASK team member is assigned a focused collection area based on previous experience and knowledge and is responsible for sharing that knowledge with the rest of the team. Team members are also responsible for researching works in the permanent collection and creating study resources for objects on view and in special exhibitions. The team works regularly with other departments including Curatorial, Education, Visitor Services, and Technology. Full-time team members will provide cohesiveness and continuity to the program’s ongoing training, collection/exhibition research, and shared knowledge base.

Duties will include participating in day-to-day interactions with visitors by engaging in conversations about art, inviting participation in using the app, helping users to get started, and answering questions about the Museum and its collection in a fast-paced environment. Team members may be accessible to the public and may need to field questions in person while simultaneously chatting with visitors via the app.

This is an experimental program and we make changes and improvements based on testing and evaluation. These might include the physical work environment, the methodologies for engagement, and the way technology is used to interact with visitors.  Team members need to embrace change and fluidity due to the ongoing nature of this iterative project.

Other duties as assigned. A uniform may be required
Full-time schedule including regular weekend and evening shifts during Museum’s open hours, which are Wednesday, Friday, Saturday, and Sunday 11:00am-6:00pm and Thursdays 11:00am-10:00pm. Regular weekend days required. Thursday evening hours are on a rotating schedule. The Museum is open 11:00am-11:00pm the first Saturday of every month.

Requirements

The successful candidate for this position will have at least two years of professional art museum, gallery, or related experience and must demonstrate the ability to make scholarly information accessible and engaging to our diverse audiences. A broad interest and strong academic background in art history, a passion for engaging museum visitors around art, and a warm and approachable demeanor are required. An understanding of how to use multiple resources to enhance visitors’ personal experiences with art in a museum setting is a must. Strong research and writing skills are essential. The successful candidate will thrive in a varied-pace environment, be comfortable working on an interactive project that requires flexibility and change, enjoy working directly with visitors, work well as part of a team, and be a multitasker who is calm under pressure.

The position requires computer and mobile device literacy and excellent touch-typing skills (55+ wpm). Customer service experience desired. Bilingual or multilingual individuals are strongly encouraged to apply. M.A. in art history or related field required; current graduate students seeking such a degree are welcome to apply. Art historical focus on the following concentrations preferred: Arts of the Americas, African Art.

Job Information
  • Brooklyn, United States, 11238, United States
  • 26808945
  • February 9, 2016
  • Audience Engagement Team Member
  • Brooklyn Museum
  • Exhibitions
  • No
  • Full-Time
  • Indefinite
  • Master’s Degree
  • 1-2 Years

Director of External Affairs [The Rubin Museum of Art, New York, NY]

Description

Director of External Affairs

The Rubin Museum of Art

New York, NY

http://rubinmuseum.org/

The Rubin Museum of Art (the Rubin) is a dynamic environment that stimulates learning, promotes understanding, and inspires personal connections to the ideas, cultures, and art of Himalayan Asia. With a diverse array of thought-provoking exhibitions and programs—including films, concerts, and on-stage conversations—the Rubin provides immersive experiences that encourage personal discoveries and spark new ways of seeing the world. Emphasizing cross-cultural connections, the Rubin is a space to contemplate the big questions that extend across history and span human cultures.

Now in its second decade, the Rubin welcomes over 175,000 visitors annually and has a growing membership of more than 4,000 households. It has established itself as a world-class place for contemplation, learning, and art appreciation for diverse audiences and ages.

The Rubin, founded in 2004, is a unique, multisensory experience where visitors can admire art from today and from 1,500 years ago, listen to live music and talks, watch a film, meditate, eat at the café, join a family program, or create their own art. The Rubin is now entering its next phase of growth and further positioning itself for long-term success, which includes goals to grow visitorship and engagement, enhance the Rubin brand visibility, increase membership, and diversify funding.

The Rubin seeks an entrepreneurial and collegial fundraising leader to serve in the position of Director of External Affairs. Reporting to the Executive Director, the successful candidate will be a key member of the Senior Leadership Team, will have 3 direct reports and will oversee a team of 15 in Development and Marketing & Communications. S/he will further build a culture of philanthropy and develop a comprehensive fundraising plan to diversify funding sources, expand the constituency base, and increase individual, foundation, corporate, and government donations and engagement.

The ideal candidate will be passionate about the arts and the Rubin’s mission, with demonstrated success creating new fundraising constituencies and increasing philanthropic support. S/he will be a collegial and strategic leader, with the ability to inspire and mentor a team. The qualified candidate will have exceptional interpersonal and communication skills, as well as the stature and sophistication to engage high-level volunteers, a worldwide network of funders, and the arts community.

The Rubin has retained Freeman Philanthropic Services, LLC to assist on this important recruitment. The complete position profile can be viewed at www.glfreeman.com. Please send all confidential inquiries, applications, and nominations directly to FPS via email at Rubin@glfreeman.com.

 

Job Information
  • New York, New York, 10011, United States
  • 26808818
  • February 9, 2016
  • Director of External Affairs
  • The Rubin Museum of Art
  • Directors/Administrators
  • No
  • Full-Time
  • Indefinite

Associate Director, Human Resources [Hammer Museum, Los Angeles, CA]

Description

The Associate Director, Human Resources is a collaborative leader who partners with the Museum’s senior executive team to create a human capital strategy for the organization that furthers its mission and long range plan. The primary emphasis of this position is to help leadership align organizational and people capabilities with the Museum’s long range plans and needs; maximize employee engagement; and drive a robust organizational climate to attract, develop, and retain high quality talent.

The Associate Director oversees all HR programs and services for a staff of approximately 105 full time and 150 part time employees, including recruitment, compensation, organizational planning and structure, HRIS processing, leaves of absence, employee relations, staff development, retention, performance management, discipline, and separation. The Associate Director serves as an internal consultant and coach to supervisors and employees on personnel issues and fosters a workplace environment reflective of the Museum’s values and mission statement.

The Associate Director ensures compliance with applicable laws, UCLA Personnel Policies for Staff Members, and UC labor agreements; develops procedures and oversees policy implementation; and develops and implements strategic initiatives. S/he also takes leadership in development of internal Museum policies that impact employees, office operations, and the overall workplace.

S/he reports to the Director, Finance but works across the entire museum. Works closely with Museum Director, Deputy Directors, and other senior managers to ensure proper execution of all HR activities and initiatives. The Associate Director actively collaborates with the Director, Administration on long range plans and organizational development and Associate Director, Finance on labor budget reporting, payroll transactions, and other fiscal activities.

Requirements

Minimum of 7-10 years experience working as a Human Resources generalist or Human Resources department head at a similar sized organization or larger.

Prior cultural, arts, and/or non-profit experience, and knowledge of museum operations, standards, practices, and procedures strongly preferred.

Demonstrated, working knowledge of state and federal personnel regulations, laws, and procedures. (PHR certification preferred; PHR-CA and/or SPHR certification strongly preferred.)

Experience and proven ability to manage HRIS and Payroll systems for a similar sized organization or larger.

Experience and proven ability to interpret policy, procedure, and the provisions of union contracts to employees, supervisors, and department heads.

Experience and proven ability to administer and provide counseling on a comprehensive benefits plan for a similar sized organization or larger.

Ability to maintain strict confidentiality of information related to pay, personnel status, and disciplinary actions. Ability to discreetly and tactfully recognize and handle sensitive and confidential information.

Experience overseeing business operations for a similarly sized organization or larger. (Technical knowledge of office equipment such as copiers, printer, faxes, and shredders preferred.)

Proven skill in budget and financial analysis preparation and management, and cost control.

Demonstrated skill in managing staff, including organization of priorities, clear communication of expectations, training, development, performance management, and retention.

Proven skill and ability in managing and maintaining a complex and detailed area of responsibility that is highly organized, efficient, and compliant with legal record retention policies.

Ability to delegate authority combined with willingness to work in a “hands on” manner and as part of a team.

Demonstrated skill in communicating professionally and effectively with all levels of staff to respond to needs, determine priorities, and manage expectations.

Excellent verbal and written communication skills; ability to write routine business and legal correspondence, reports and contracts.

Ability to make oral group presentations to provide information.

Ability to prioritize and adjust heavy workload, manage a variety of tasks, and meet various deadlines with changing priorities, frequent interruptions, and conflicting deadlines.

Skill in negotiating, exchanging ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions. Excellent interpersonal skills to interact diplomatically and establish and maintain cooperative working relationships with outside vendors and a diverse student, Museum, and University staff.

Working knowledge of ‘Personnel Polices for Staff Members’, and provisions of various collective bargaining agreements in order to interpret policy and procedure to employees, supervisors, and department heads.

Demonstrated knowledge of UC Benefits programs and options, in order to provide general counseling on health, dental, optical, disability, life legal insurance, Dependent Care, pension, and other retirement plans (403B, 457B and the Defined Contribution Plan).

Bachelor’s degree in related field or equivalent professional experience; graduate and continuing education work preferred.

Specific knowledge of UCLA’s HRIS and Payroll systems (EDB/PTR) and related UC policies and procedures.

Specific knowledge of UC’s Personnel Policies for Staff Members and UC labor agreements preferred.

Job Information
  • Los Angeles, California, 90024, United States
  • 26798645
  • February 9, 2016
  • Associate Director, Human Resources
  • Hammer Museum
  • Human Resources/Personnel
  • No
  • Full-Time
  • BA/BS/Undergraduate
  • 7-10 Years