Recent Posts

Phones in Museums

Phones in Museums

Oh, Bette Midler, I know your heart was in a good place with that tweet. For those who have other things to do besides read through hundreds of internet comments, then the scoop is this: Actress and singer Bette Midler, our beloved Hocus Pocus star, 

Tips for the Burned Out Museum Professional

Tips for the Burned Out Museum Professional

Hopefully, everyone had a relaxing holiday weekend! This week I’m tying in some ideas that I’ve been mulling over since the 101st NEMA conference. The theme was “What’s in it for Me?” and the answer isn’t always clear in our field that has low pay, large 

Thinking about design thinking

Thinking about design thinking

I’ve had some exposure to design thinking both professionally and as a student but it has always involved developing a usable product, either physical or digital. It wasn’t until I attended a session at the 2019 NEMA Annual Conference that I realized its potential for programming purposes. In hindsight, that’s an absolute “duh!”

In a session titled Using Design Thinking to Solve Problems Throughout the Museum, Sherlock Terry, Trish Palao, and Jennifer Rickards of the Montshire Museum of Science shared examples of using design thinking for a range of projects including exhibit design, operational challenges, and event planning. They introduced the room to the basics of design thinking, walked attendees through the steps in three Montshire use cases, and then we had the chance to practice it ourselves. (Hands-on learning – my favorite!)

The idea behind design thinking is that it is a human-centered approach. It’s flexible, iterative, and, as most design thinking proponents will tell you, usable by most anyone. It’s not exclusive to people who identify as designers professionally or as a hobby. I’d wager many professionals follow the process intuitively, but may not hit each stage.

The typical order for the five stages is as follows:

The stages can happen in order, out of order, and repeat as many times as the project requires. Understand your users from their perspective, clearly define what it is they need, brainstorm ways to help, and do a practice run (or three) to see if the project achieves what you hope it will.

This graphic from the Interaction Design Foundation illustrates the cyclical nature of the process:

Copyright holder: Interaction Design Foundation. Copyright terms and license: CC BY-NC-SA 3.0

Design thinking’s focus on user needs and flexibility makes it the perfect multipurpose tool for just about any challenge we might encounter in museum work. As our work is entirely for the sake of our visitors, if our project doesn’t work for the people we serve, it doesn’t work at all – no matter how cool or innovative we think it might be.

If you’re new to design thinking, here are a few helpful tips I’ve learned courtesy of both Montshire staff and the Tufts digital media course:

  1. Enter the process with a well-defined goal to guide you. Our broad goal for the practice scenario in the NEMA2019 session was “How can our museum better engage teens?”
  2. There are multiple ways to think of the problem you are defining – without thinking of it as a problem. Consider it a “job to be done” or build a challenge statement. Montshire staff gave us this template for a challenge statement:
    • How might we [theme goal] in order to [broad goal] considering that [key consideration #1] and [key consideration #2].
    • Example: “How might we train staff in order to better engage teens considering that staff may have little knowledge and/or negative impressions of that age group?”
  3. When brainstorming, go big and broad. Montshire staff came up with 40 ideas during their ideate stages! The idea isn’t to have 40 winners, but to spit out anything that comes to mind. Ideas which might seem totally bizarre or unattainable may have just the right kernel of inspiration.
    • Post-its are your friends here: use one post-it per idea and then group them into themes.
  4. Prototypes don’t have to be physical. Develop the prototype that fits your goal – if you’re designing a program, this might be a lesson plan, a discussion prompt, a question on a sign, a game, a worksheet, whatever. Whatever format lets you test if users are getting what they need is the right format.

Here are some additional resources on design thinking and design thinking in museums:

What uses have you gotten out of design thinking? We’d love to hear your experience in the comments!

Virtual Reality Experience

Virtual Reality Experience

MASS MoCA has virtual reality (VR) experiences from Laurie Anderson, which you can view through 2020. She has developed projects there in the past and was an artist-in-residence. Anderson is a poet, filmmaker, vocalist, and multimedia artist, and the VR experiences of Chalkroom and Aloft showcased that. For both 

Katharine Hepburn Visits the Frick!

Katharine Hepburn Visits the Frick!

This week I traveled home to Pittsburgh, PA for a few days. While in town, I was able to stop by The Frick Pittsburgh to see the exhibition Katharine Hepburn: Dressed for Stage & Screen. The exhibition included clothing, pictures, posters, and original play bills from Hepburn’s productions and films. The clothing collection came 

Indigenous Peoples’ Day at Boston-area museums

Indigenous Peoples’ Day at Boston-area museums

First, we’d like to start with a land acknowledgement for Tufts University that we are grateful to borrow from an article in the Tufts Daily:

Tufts University’s Medford campus is located on Wôpanâak (Wampanoag) and Massachusett traditional territory. Tufts’ Walnut Hill was once one of the hills in a slave-holding estate called Ten Hills Plantation. Both Africans and Native Americans were enslaved in the colony of Massachusetts, and trade in Native American and African laborers made Massachusetts a driving force in the Atlantic slave trade. 

Op-Ed: Acknowledging our settler-colonial present, the Tufts Daily

Last year, in honor of Indigenous Peoples’ Day, Tufts Museum Studies Blog editor Danielle Bennett shared a list of articles covering efforts to decolonize museums around the world. This year, we’re sharing events happening at Boston-area museums, planned jointly with indigenous educators, artists, and leaders, that celebrate native history and culture.


Indigenous Peoples’ Day at the Museum of Fine Arts, Boston

Monday, October 14, 2019
10:00 am–5:00 pm


Features: free admission, special events

Enjoy free admission and special events at the MFA for Indigenous Peoples’ Day—and the Fenway Alliance’s 18th annual Opening Our Doors Day. Indigenous Peoples’ Day recognizes and celebrates the heritage of Native Americans and the histories of their nations and communities. Enjoy music and dance, take a tour of our Native North American Art Gallery and respond to our collection, and drop in on family art-making activities and artist demonstrations.

Co-created and presented in partnership with Akomawt Educational Initiative and Jonathan James-Perry, Tribal Citizen of the Aquinnah Wampanoag Nation.

Founded in 1870, the Museum of Fine Arts, Boston, stands on the historic homelands of the Massachusett people, a site which has long served as a place of meeting and exchange among different nations.

Cost: free with free admission


Indigenous Peoples’ Day: Abundant Voices at the Isabella Stewart Gardner Museum

Monday, October 14, 2019
10:00 am–4:00 pm

Also offered as part of The Fenway Alliance’s Opening Our Doors Day.

This Indigenous Peoples’ Day, the Gardner Museum is honored to collaborate with choreographer and Neighborhood Salon Luminary Marsha Parrilla of Danza Orgánica to present local Indigenous artists from the Massachusett, Nipmuc, Mashpee Wampanoag, and Aquinnah Wampanoag tribes.

The theme for the day is “Abundant Voices,” emphasizing the necessary perspectives and incredible work of these creative leaders. Enjoy hands-on art making, interactive performance, storytelling, a special performance from Gardner Museum Choreographers in Residence All Ready with local youth performers and more. 

Explore additional hands-on activities and performances organized by The Fenway Alliance throughout the day across the street from the Gardner Museum in beautiful Evans Way Park.

Cost: free with free admission on a first-come, first-served basis


Native American Poets Playlist at the Peabody Museum of Archaeology and Ethnology

Saturday, October 12–Monday, October 14, 2019
9:00 am-5:00 pm

In a program marking Cambridge’s Indigenous People’s Day–celebrated as the federal holiday Columbus Day–eight Native American poets may be heard reading their work in the galleries. Enrich your museum visit by listening to an evocative recorded playlist of contemporary poems by Native American authors. Wander freely across the first-floor galleries to see where the poems take you and expand your understanding of Native arts and cultures. The poems, drawn from a powerful recent anthology, New Poets of Native Nations (edited by Heid E. Erdrich; Graywolf Press) celebrate Native poets first published in the twenty-first century. Hear the exhibits “come into voice” and experience the museum in a new way. Borrow a free audio player with regular museum admission.

Jointly sponsored with the Harvard University Native American Program and the Woodberry Poetry Room at Harvard University

Cost: free with regular admission


Indigenous People’s Weekend at Plimoth Plantation

Saturday, October 12–Monday, October 14, 2019
9:00 am-5:00 pm


Long before Europeans arrived, the Wampanoag people were living in this area known as Patuxet. Join us as we acknowledge the indigenous groups that have called this place home and celebrate their traditions through song, dance, and craft.

Cost: free with regular admission


Wampanoag Perspectives on Land: Acknowledging Indigenous Space at the Fruitlands Museumm

Monday, October 14, 2019
2:00–3:00 pm

Join Elizabeth James-Perry (Aquinnah Wampanoag) on Indigenous Peoples’ Day at Fruitlands Museum as she presents “Wampanoag Perspectives on the Land: Acknowledging Indigenous Space.”  Elizabeth James-Perry (Aquinnah Wampanoag) is a multi-medium traditional and contemporary artist, with specialties in wampum shell carving and reviving natural dye techniques for her finger-woven sashes, bags, and baskets.

Cost: free with regular admission (space is limited – registration is requested)


Though the city of Boston and state of Massacusetts have yet to officially recognize Indigenous Peoples’ Day, we’re heartened to see that hasn’t stopped our cultural institutions. You can find other Boston-area happenings in this list from Cultural Survival. If you’re not in the Boston area, you can find Indigenous People’s Day events around the country in this list by Indian Country Today. Our guess (and hope) is that more museums near you may be celebrating and collaborating with indigenous voices tomorrow* – take a look for yourself!

*and next week, and next month, and next year, and so on – for many more days besides just tomorrow!