Museum Studies at Tufts University

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Tag: aquarium

Reflections on Reopening from Nick Pioppi, Senior Educator at the New England Aquarium

The New England Aquarium, along with many of Boston’s other cultural institutions, reopened on July 16th with pandemic-specific precautions. The Aquarium now has a one way path throughout the building, reduced capacity, additional sanitation stations, and requires visitors to wear masks. Now that the Aquarium has been open for almost a month, I checked in with Nick Pioppi, Supervisor and Senior Educator at the New England Aquarium, about the process of reopening.

Nick Pioppi conducting a virtual visit to the New England Aquarium.

How have things been at the Aquarium since reopening?

“Things have been very good. We feel very confident that we have established a safe, fun, and engaging experience for visitors. That doesn’t mean that there haven’t been some things that we’ve worked on or refined in terms of our process. We always come up with ways to become more efficient or make the process run a little bit more smoothly so we’ve definitely tweaked things as we’ve gone along.”

When the aquarium was closed, what were some strategies you used to reach your audience?

“We took a look at what we offered virtually and came up with some strategies to create new virtual content that was fun and engaging and kept people feeling connected to the aquarium, but also continued to foster and promote our mission. I think that was really important because we wanted people to understand that there were a lot of things that were still going on, like animal care and research efforts. We wanted to work hard to put those out front and use those as a way of connecting with visitors.”

With reopening, what are some challenges you’ve found with running educational programming?

A California sea lion reminds visitors to social distance.

“We are not leading any of our normal presentations on microphone. We are trying to avoid elements of an experience that might cause people to crowd and have difficulty maintaining physical distance from each other. Any sort of educational content or interpretation is happening on a one-on-one basis. We have staff that are stationed throughout the building with the primary goal of providing a logistically smooth and safe experience for visitors, but we’re slowly starting to integrate points of interpretation.”

“We’ve really had to just be a little bit more selective about that and focus more on safety and logistics and making sure the one way path is being followed. We’ve even had to close down elements of the aquarium, like the touch tanks or one particular exhibit called “The Science of Sharks” that is very interactive, just out of an abundance of caution.”

Speaking to the animals, how are they adjusting to having visitors again?

“For the most part, we are not noticing significant differences in behavior of the animals. Most of their daily routines were still going on during the closure. They were still getting fed regularly and the life support systems that keep them comfortable were being maintained. If they aren’t particularly reactive to our presence outside of their tank, then things are the same for them. There are a few exhibits that we’re noticing some subtle differences. To prepare the penguins, a week ahead of time we placed speakers around the exhibit and played crowd noise to get them accustomed to visitors again.”

Do you have any advice for museum educators during the pandemic?

“From my own experience, now is the time where it’s important to remember a lot of the basics of education, such as the customer service element and providing a nice alternate experience for visitors than what they’re having any given day. But this is also a time where innovation and trying new things out can be really beneficial. Trying to think of new ways to connect to people.”

“I think for institutions, it’s probably really scary to innovate and experiment because you’re worried about losing what little you have right now. But I think now is just a good a time as any to be innovative and stand out. Provide something that other museums and institutions aren’t necessarily providing.”

The New England Aquarium highlighted the work of the aquarists and researchers during the closure.

Are there any final thoughts you’d like to share?

“I think the community of educators is so important right now. I think it’s important right now to think about ways to connect. Connect with teachers that are struggling with virtual learning in the fall. Connect with people who may have been laid off from an institution because of budget cuts. Connect with people who might be educators but are doing a type of interpretation that’s really different from you. We can all learn from each other and support each other.”

Thank you so much, Nick, for meeting with me to chat about the Aquarium’s reopening. Follow the New England Aquarium’s Facebook and Instagram accounts for tons virtual content and updates. Also, the Aquarium is still fighting for COVID-19 relief funding, so use this link to contact your representative about providing crucial funding for both animal care and operating costs.

Living Collections and COVID-19

Museums across the country have felt the impact of the COVID-19 and the mandatory stay-at-home orders. Thousands of employees have been laid off and furloughed as these institutions try to stay afloat without revenue from visitors. Zoos and aquariums have an extra element to juggle: live animals. Without reliable income to buy food or pay staff, zoos and aquariums are having to find new ways to cope.

Tierpark Neumünster in Germany has expressed panic at its dwindling budget. With no money coming in, the zoo announced that it may have to start sacrificing certain animals to feed the others. The park’s beloved polar bear, Vitus, would be the last animal standing. While Tierpark Neumünster is only suggesting this as an absolute last resort, it does shine light on some scary scenarios. What would happen if zoos and aquariums run out of money? What if they shut down? What would happen to the animals? These institutions are in uncharted territory. There’s no protocol for handling a pandemic and months of closure.  

Vitus, the polar bear

The animals themselves have been feeling the impact of the pandemic. COVID-19 is a zoonotic disease, meaning it jumped from animals to humans. Snakes, pangolins, and bats are all feasible culprits. Furthermore, we do not know which animals in our zoos could potentially carry the disease or succumb to infection. Tigers and lions at the Bronx Zoo have tested positive for COVID-19, likely infected by an asymptomatic zookeeper. Thankfully, all of the cats are doing well and recovering, but there’s little knowledge on how other species will react. Ultimately, COVID-19 is an unknown entity. We know it can infect animals, we know it can pass between humans and animals, but we do not know the full ramifications.

Nadia, one of the Bronx Zoo’s tigers who tested positive for COVID-19.

Massachusetts started its four phase reopening on May 18th. As of May 25th, outdoor zoos are allowed to reopen, with strict guidelines. Aquariums and other museums will not be allowed to open until Phase 3. With such limited information about the interspecies spread of COVID-19, it’s risky to allow visitors back into proximity with these animals. Reopening could put both the visitors and the animals at an increased risk of infection.

It’s a tricky balance to find enough money to operate while prioritizing the health of the animals, the visitors, and the staff. In the U.S., museums received aid from the $2 trillion distributed from the CARES Act on March 27th, designed to protect American workers and small businesses. For animal care, zoos and aquariums need more. The Association of Zoos and Aquariums has collaborated with the American Alliance of Museums to request an additional $4 billion in relief funding from Congress. Here is the AZA’s form to request aid for zoos and aquariums. Hopefully, with additional funding, zoos and aquariums won’t have to choose between reopening prematurely or feeding their animals to each other.

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