The Greater Boston Museum Educators’ Roundtable is sponsoring a professional development event on March 13, 2014, from 1-4pm at Danforth Art.

Join colleagues for a discussion of how best

practices in customer service outside of the

museum field can be used to enhance the visitor

experience when applied cross-departmentally. A

panel including staff members from the Children’s

Museum, the Institute of Contemporary Art, the

Isabella Stewart Gardner Museum, and the MIT

Museum will consider the unique relationship

between museums’ Visitor Services and Education

departments and explore the benefits and

challenges of hybrid staff structures. Educators

will leave with a newfound understanding of what

a truly visitor-centered museum can look like and

practical ideas to implement at their own


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