Description:
September 12 – December 17, 2016

The Audience Services Intern reports to the Box Office Manager. This position incorporates interpersonal skills and organizational skills to operate and coordinate all aspects of ticket sales for both Performing Arts events and Gallery Admission. The Audience Services Intern will assist the Box Office Manager with data management, generating lists, analysing ticketing data, acting as a greeter and providing customer service (general information about MASS MoCA and North Adams), as well as maintaining the overall look of the lobby. The Audience Services Intern is responsible for providing phone and administrative support, processing ticket orders, maintaining the mailing list database and daily cash drawer. This Intern will be responsible for working the information desk, giving private and public tours of the MASS MoCA Galleries, attending a variety of events to promote MASS MoCA, such as The Green River Festival and at a variety of downtown / local happenings. This Intern will learn basic and complex functions of the Tessitura software. The capstone of the Internship is the FreshGrass Festival in September working all aspects of Front of House operations including supervision of volunteers, managing the guest list, sign list for Festival grounds and bag drop-off. Candidates must be friendly, patient, computer-savvy, a self-starter and confident to work independently during performing arts and outreach events. Knowledge of the North Adams area and experience with customer service are preferred. Experience with ticketing software (Tessitura) is desirable but not required. Customer service experience is a must. A driver’s license might be helpful, but is not required.

Qualifications:
All applicants must be US citizens, over the age of 18 &
Most interns MUST have a valid US driver’s license, unless specified.
How To Apply:
To apply to MASS MoCA Internship Program: Send application form (.pdf or .doc), cover letter, resume, and two letters of references, via email:Internapplications@massmoca.org / Fax: (413) 664-4519

Mail: MASS MoCA c/o Meghan Robertson, Artist Services & Internship Director

1040 MASS MoCA Way

North Adams, MA 01247

Apply by:
July 18, 2016
Salary:
$125 weekly plus housing