Author: Phillippa Pitts (Page 8 of 236)

by columnist Tegan Kehoe

You’ve met the rude tourists who come to Boston. Sure, there are good tourists, too, but every city has its own magnets for the bad. These tourists are the ones who think they’re clever by saying, “Pahk ya cah in Hahvahd yahd!” to anyone they meet. They also say, “But it’s the Freedom Trail, shouldn’t all the museums be free?” Usually, the people who say this can comfortably afford the price of museum admission for their family, but that doesn’t mean everyone can.

So what do we do? Library passes, free days, and coupons are great, but each of them has limits. As graduate students, most of us are familiar with the fact that there’s often a huge gray area between “I can’t afford that” and “I’ll pay any price as long as I am confident I’ll get my money’s worth,” but museums often see their potential visitors as falling into one category or the other – it’s the free admission model or the market-value model. The “suggested donation” or “pay as you will” model of admissions has a lot of advantages, when it works the way it’s intended. I have some personal experience with this model, as I used to work at the front desk of a museum with a suggested donation. The front desk was the museum’s general information desk, staffed by museum educators when we weren’t on the floor, but a big part of our job was welcoming everyone as they arrived, counting them, and informing them that our suggested donation was $5. This was part of the museum’s strategy to ensure that donations stayed high. It was clear to me that a lot of visitors understood the model, but many — perhaps the majority — didn’t. I spoke with one couple who were very apologetic for not donating, to the point of shrinking away from me as we talked. “I would if I could,” the woman said, “But I actually can’t.” I remember responding, “That’s okay, that’s why it’s a donation and not mandatory!” but wishing there was a better way to make her feel comfortable.

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