This week I will be exploring the Iziko South African Museum in Cape Town, South Africa and the Museum’s attempt at decolonizing a controversial and culturally damaging exhibit space in the post-apartheid period. The Iziko South African Museum (SAM) is one of an amalgamation of …
According to the American Alliance of Museums’ Characteristics of Excellence, a museum should, “guided by its mission, provide public access to its collections while ensuring their preservation.” Although museums protect over a billion objects, did you know that on average, less than five percent of a museum’s …
When we think about the people that comprise a museum’s community, sometimes we overlook the very core of that group: the staff. Like all non-profits and cultural organizations, museums often have a small but dedicated crew of people giving 110% toward accomplishing the museum’s mission. And they wouldn’t have it any other way, right? But besides the devoted staff, museums can also often rely on tight budgets, small headcount, and, for small museums, no formal HR department to handle the needs of the people. This can all lead to the feeling that museums are (or should be) a stressful place to work. This can be dangerous for a mission-driven workplace, leading to employee burnout.
Burnout is a bit of a buzzword these days, but with good reason: If an institution’s culture makes people feel exhausted, frustrated, and alienated from their work, people will and do leave. If an industry’s culture does it, they will leave the industry. And we know that has been happening, because people have been writing about it. And as a member of EMP groups online, I can testify that the agonizing conversation over whether or not to leave the field is taking place all the time, all over the country. That turnover can mean that institutional knowledge is walking out the door faster than it can be replaced, making a museum even more difficult to work for because people are constantly having to reinvent the wheel to keep moving. Museums, like many non-profits and places that depend on inspiration to motivate labor, are places where a number of workplace issues can come together to drain staff of their energy, enthusiasm, and ability to build a great institution. As emerging museum professionals, we should know the signs of burnout and of work cultures that will hasten it. This way, we can try to avoid toxic workplaces and build or grow non-toxic ones as we go. The best way to do that is to think about how we like to be treated in our other communities and implement those processes in our workplaces.
In our other relationships and communities, communication and dialogue in which everyone gets to share their opinions and needs are valued. It may be useful then for museums to create venues for feedback from staff, just like they do for visitors! This can include anonymous surveys, “listening sessions,” where someone in management hosts a group of people to get their feedback, or “postmortems,” meetings after issues or events where problems are assessed and betterments for the next time are decided. Implementation and followup is key: when people share their concerns, institutions must try to figure out how to make progress toward common requests. Do people want more vacation? Can your institution create a flex time policy so people can work around school pickups, appointments, etc? Do people want more money? Can your institution arrange a salary review, comparing salaries to like institutions and see if they are at par? Take in information and communicate plans to address issues.
Let’s not underestimate how important it is to show gratitude and encourage development, either. Thank people for their work. Thank teams for their work. Recognize work publicly. Celebrate finishing a project or hitting a fundraising goal. Encourage professional development, even if it means that a staffer might eventually outgrow their position and leave. Think creatively about low or no cost ways to help your staff develop. And remember that feedback goes both ways! Does your institution do performance reviews? It is difficult to know if you are doing well or to set goals without data.
There are a number of resources and action groups people can get involved with if they want to work more directly on these issues. Joyful Museums is a blog that conducts an annual survey of museum workers and, as the title suggests, thinks about how to create better museums. Gender Equity in Museums Movement (GEMM), is an advocacy group working for equity and transparency in museums on a number of workplace issues and they offer a tipsheet about combating burnout. The Western Museum Conference recently held a panel on workplace culture, and the thoughtful handouts are available online. Do you have more ideas for fighting burnout or creating a happy and productive museum workplace? Share them in the comments!
As an emerging museum professional I find it very important to visit museums whenever I am traveling. This allows me the opportunity to see common trends and innovative ideas within the museum field. I find this additionally valuable when traveling internationally to see how museums …
Twenty three days and counting. On December 22, the U.S. government shutdown over President Donald Trump’s demand for $5.7 billion in funding to build a border wall between the United States and Mexico. Democrats (and some GOP members) refuse to approve the funding, calling the wall immoral, unnecessary, and “a giant …
What is a museum?
There’s a lot of ways to categorize them. Educational institutions. Tourist attractions. Repositories of knowledge or art. A place to bring the kids on spring break. One way that we like to think about a museum is as a community. The membership is a museum’s community, of course, but that is just one of many ways a museum can be a site of community. A museum can be a place where people gather, a locus that brings people together for common purposes. Museums can also be a member of a larger community, working to unite people and institutions around something bigger than itself, and reaping the rewards of that work. There’s a lot of power in that sort of engagement, and it’s something we’d like to spend more time thinking about in the pages (well, page) of this blog in 2019.
There’s a lot of ways to think about museums and community and we’re going to look at some of these in the next few months. Whether it is how Mass MOCA’s birth inside the shell of a former manufacturing plant is affecting its community in rural Berkshire County, MA, or following the progress of the Field Museum as it partners with local indigenous groups to re-envision its Native American exhibit halls, we are going to take some time to evaluate what museums are doing to create, strengthen, or expand their communities. We will also look at how arts organizations and other public spaces take on this work in ways that can be applied to museums. In taking these close looks, we hope to stimulate deeper conversations about what it means to be a museum and inspire people to look at their own organizations for ways to create new bonds with people and other organizations. Always, we hope to challenge assumptions about what and who an institution is for, who it speaks to, and what it can accomplish.
So together, let’s start thinking creatively about what it means to engage a community as a museum or as museum people. And let’s not forget that we’re a community, too, of readers and writers, and of museum students, alums, and workers! Please take a moment in the comments or send us an email at tuftsmuseumblog@gmail.com to let us know your thoughts about community and museums or to let us know about a great museum doing community engagement in a novel or successful way so we can write about it!