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When we think about the people that comprise a museum’s community, sometimes we overlook the very core of that group: the staff. Like all non-profits and cultural organizations, museums often have a small but dedicated crew of people giving 110% toward accomplishing the museum’s mission. And they wouldn’t have it any other way, right? But besides the devoted staff, museums can also often rely on tight budgets, small headcount, and, for small museums, no formal HR department to handle the needs of the people. This can all lead to the feeling that museums are (or should be) a stressful place to work. This can be dangerous for a mission-driven workplace, leading to employee burnout.

Burnout is a bit of a buzzword these days, but with good reason: If an institution’s culture makes people feel exhausted, frustrated, and alienated from their work, people will and do leave. If an industry’s culture does it, they will leave the industry. And we know that has been happening, because people have been writing about it. And as a member of EMP groups online, I can testify that the agonizing conversation over whether or not to leave the field is taking place all the time, all over the country. That turnover can mean that institutional knowledge is walking out the door faster than it can be replaced, making a museum even more difficult to work for because people are constantly having to reinvent the wheel to keep moving. Museums, like many non-profits and places that depend on inspiration to motivate labor, are places where a number of workplace issues can come together to drain staff of their energy, enthusiasm, and ability to build a great institution. As emerging museum professionals, we should know the signs of burnout and of work cultures that will hasten it. This way, we can try to avoid toxic workplaces and build or grow non-toxic ones as we go. The best way to do that is to think about how we like to be treated in our other communities and implement those processes in our workplaces.

In our other relationships and communities, communication and dialogue in which everyone gets to share their opinions and needs are valued. It may be useful then for museums to create venues for feedback from staff, just like they do for visitors! This can include anonymous surveys, “listening sessions,” where someone in management hosts a group of people to get their feedback, or “postmortems,” meetings after issues or events where problems are assessed and betterments for the next time are decided. Implementation and followup is key: when people share their concerns, institutions must try to figure out how to make progress toward common requests. Do people want more vacation? Can your institution create a flex time policy so people can work around school pickups, appointments, etc? Do people want more money? Can your institution arrange a salary review, comparing salaries to like institutions and see if they are at par? Take in information and communicate plans to address issues.

Let’s not underestimate how important it is to show gratitude and encourage development, either. Thank people for their work. Thank teams for their work. Recognize work publicly. Celebrate finishing a project or hitting a fundraising goal. Encourage professional development, even if it means that a staffer might eventually outgrow their position and leave. Think creatively about low or no cost ways to help your staff develop. And remember that feedback goes both ways! Does your institution do performance reviews? It is difficult to know if you are doing well or to set goals without data.

There are a number of resources and action groups people can get involved with if they want to work more directly on these issues. Joyful Museums is a blog that conducts an annual survey of museum workers and, as the title suggests, thinks about how to create better museums. Gender Equity in Museums Movement (GEMM), is an advocacy group working for equity and transparency in museums on a number of workplace issues and they offer a tipsheet about combating burnout. The Western Museum Conference recently held a panel on workplace culture, and the thoughtful handouts are available online. Do you have more ideas for fighting burnout or creating a happy and productive museum workplace? Share them in the comments!

Ubumuntu, meaning kindness, humanity, or greatness of heart. In the context of the genocide it has been used to describe the rescuers that saved others at a great personal risk.

The Kigali Genocide Memorial: Remembrance and Learning

January 13, 2019 / Amanda S. Wall / 3 Comments

As an emerging museum professional I find it very important to visit museums whenever I am traveling. This allows me the opportunity to see common trends and innovative ideas within the museum field. I find this additionally valuable when traveling internationally to see how museums across the globe are presenting their materials. Over my next four posts I will be writing about four different museums in Rwanda, Zanzibar, and South Africa to see how these museums have handled difficult topics, dealt with controversy, and presented their collections in innovative and interesting ways.

This week I will be looking at the Kigali Genocide Memorial in Kigali, Rwanda. The memorial is unique because it is not just a memorial, nor a museum, but the final resting place of over 250,000 Tutsi murdered during the 1994 genocide. It is a place of both remembrance and of learning and prevention. The memorial was opened in 2004 on the 10th commemoration of the genocide and was made possible by a 1999 land grant by the City of Kigali, and funding from Rwanda’s National Commission for the Fight Against Genocide and Aegis Trust, a British NGO which campaigns to fight genocide worldwide. Today, the memorial has five primary objective:

To provide a dignified place of burial for victims of the genocide against the Tutsi
To inform and educate visitors about the causes, implementation, and consequences of the genocide, and other genocides throughout history.
To teach visitors what we can do to prevent future genocides.
To provide a documentation center to record evidence of the genocide, testimonies of genocide survivors, and details of genocide victims.
To provide support for survivors, in particular orphans and widows.

The memorial has three permanent exhibitions. The first, The 1994 Genocide Against the Tutsi, details the causes of the genocide, the horrors of the planned genocide, and the restorative justice and reconciliation of the post-genocide era. The second exhibit space, entitled Wasted Lives, documents the other genocides around the world. The third, The Children’s Room, is a memorial to the children murdered during the genocide and the futures lost with them. In addition to the exhibition space is the Burial Place and the Gardens of Reflection. The memorial has made a point of being a welcoming space for survivors and the families of victims.

The memorial is donation based and allows for a variety of different experiences. Through my research prior to arrival I had already decided I would be taking an audio tour. I decided on this experience for two reasons. One, because I knew the audio tours were a huge support for the memorial, and two, because I had never taken an audio tour before and after spending a fair amount of class time looking at them I felt I should experience one. I have always shied away from audio tours and saw them (unfairly, I’m sure) as an amateur way to experience a museum. However, I am very glad I chose to take an audio tour for the Kigali Genocide Memorial as it provided much more than supplemental materials but rather drove the intended narrative. Included in the (high by Rwandan standards) price of the audio tour was a rose to place upon the mass tombs and “Ubumuntu” pin.

The audio tour leads visitors through the gardens and Burial Place first. However, because we worried about time we chose to skip ahead and enter the museum space first. The first exhibition on the 1994 genocide occupies the entirety of the first floor, and is fashioned in a way that visitors will move around the outside of a central room containing a memorial sculpture. At three intervals visitors will encounter an opening in the exhibit materials that both allows them to look into the central room and out towards a flight of stairs leading to a stained glass window but no exit. The stained glass pieces are meant to represent the different ways in which the genocide could have been prevented or stopped but weren’t. Finally, the last flight of stairs at the end of the exhibit is unblocked and represents the future for Rwandans. The memorial uses not just the written and digital aspects of the exhibit but the actual physical space itself to tell the story.

This first exhibit was the largest and told the story of the 1994 genocide by first describing pre-colonial Rwandan society and the affects of colonization. As someone who grew up in the Western world I am so used to hearing histories told from the colonists view. I was most impressed by how the memorial made it very clear that the genocide was directly the result of colonial influences going back over a century. I was shocked to learn that the designation of Tutsis and Hutus were not tribal affiliations but social classes created by Belgians based on arbitrary differences such as the size and shape of your nose and the amount of cows you own. Additionally, the exhibit made clear the ways in which the internationally community failed Rwanda prior to and during the genocide. While much of the exhibit focused on the causes of the genocide, the memorial did not shy away from showing the horrors and atrocities of April to July 1994, particularly those acted upon women and children. Sections of the exhibit were beyond difficult and at one point I had to stop to take time to compose myself. It was hard to understand how anyone, let alone friends and neighbors, could commit these violent crimes. But, this reality is another fact the memorial attempts to drive home, by the end of the genocide it was estimated that over one million people, or 1/5 of the remaining population were potentially culpable. Instead of condemning those that took part, the memorial attempted to show what conditions could lead to a neighbor killing their neighbor.

The two exhibits in the second floor of the inside space were much smaller than the first. However, The Children’s Room, was likely the hardest and most moving section of the whole memorial. The space started with a small sign, a message for the child victims, “children, you might have been our national heroes…” Inside the rooms were large pictures of children, the labels juxtaposed personal details like their age and favorite foods with their last words (cries for help,) last memories (watching their mothered murdered,) and ways in which they were murdered. At the end were cloths lines along which survivors could post photos of their lost loved ones. It was a painful room. It was particularly hard knowing those children would have been around my age now. When I was enjoying my idyllic childhood, a child just like me was facing genocide.

The final section of the memorial looked at post-genocide reconstruction. After such a difficult topic this section was inspiring and uplifting in its depiction of how Rwandans were able to use restorative justice as a form of reconciliation through their Gacaca Courts. Gacaca, meaning “justice amongst the grass,” in a traditional communal justice system that was adapted to try more than 1.9 million cases. The courts are meant to promote communal healing and present opportunities for truth-telling that allowed many survivors to find the bodies of their loved ones. The exhibit depicts Gacaca as a success that has paved the way for peace in Rwanda. And as an outsider, I was struck by how at piece Rwanda seems, and what a huge capacity for forgiveness and healing Rwandans have. But, as we all know, museums are not neutral and oftentimes have an agenda in the stories they choose to tell. Although the memorial presents a very positive image of post-genocide Rwanda, conversations with others paints a less rose-colored view. Regardless, the memorial pushed their story of forgiveness and healing through the rest of the exhibit spaces as well. I left feeling drained but also positive and in awe of the Rwandan people. I would hope that the forgiveness and community healing is real but struggle to see how it could be.

How is the Government Shutdown Affecting Museums?

January 13, 2019 / Kelsey L. Petersen / 2 Comments

Twenty three days and counting.

On December 22, the U.S. government shutdown over President Donald Trump’s demand for $5.7 billion in funding to build a border wall between the United States and Mexico. Democrats (and some GOP members) refuse to approve the funding, calling the wall immoral, unnecessary, and “a giant symbol” of racism and xenophobia. Although the House of Representatives passed several spending bills aimed at reopening certain sections of the government as soon as possible, Senate Majority Leader Mitch McConnell blocked the legislation.

Now, for twenty-three days, the government has been in a political standstill (and as of yesterday, this has become the longest shutdown ever). According to Trump, the shutdown will continue until his funding is passed, and has even considered calling a national emergency to build the wall without congress approval.

As a result of this impasse, all federal institutions, departments, and agencies are closed. Over 800,000 federal workers remain furloughed, or continue to work without pay.

How does this seemingly endless shutdown affect museums and other cultural institutions?

While the Smithsonian Institution had funding through the first day of January, on January 2nd, all nineteen of its museums and galleries, including the Cooper Hewitt, National Air and Space Museum, National Zoo, and the Hirshhorn Museum and Sculpture Garden, closed. With no federal budget, upcoming public programs, lectures, and related arts and culture events were also canceled.

For special traveling exhibitions with an upcoming closing date, visitors will unfortunately miss the opportunity to enjoy the art on view. Charline von Heyl: Snake Eyes, for example, the new special exhibition at the (currently inaccessible) Hirshhorn Museum, will not be extended past its closing date of January 27th.

In response to the government shutdown, some artists and art critics are using social media to present their work through a different light. For instance, for each day the government has been closed, the New York City- based writer Phyllis Tuchman has used Instagram to post a painting from the National Gallery of Art’s collection.

Until an agreement is reached for federal funding, Smithsonian Museums and other National Mall institutions will remain closed, and tourist visits will most likely continue to decrease.

Have you been personally affected by the government shutdown? Leave a comment with your story below.