Museum Studies at Tufts University

Exploring ideas and engaging in conversation

Job Posting at Well-B Innovation Center

From the Well-B Innovation Center
800 Boylston Street, Prudential Center, Back Bay Arcade, Boston, MA

Position: Visitor Experience Associate

Reports to: Exhibit Manager, Innovation Department

About Well-B:

  • Sponsored by Blue Cross Blue Shield of Massachusetts, the Well-B Innovation Center acts as a space to bring people together, learn from one another, share ideas, and create new solutions to improve health and healthcare. Recently opened in the Prudential Center in May 2019, the exhibit space will be rapidly changing, with new exhibits being developed every 4-8 months.

Position Summary:

  • The Visitor Experience Representative is essential to creating a positive, memorable experience where visitors learn and contribute to healthcare innovation. This position serves a dual-role by providing outstanding customer service and facilitating educational experiences in the exhibit space. Since the space is a unique balance of an educational experience and feedback forum, the Visitor Service Representative must be a flexible and empathetic thought partner for visitors.

Customer Service: 

  • Act as a resource for visitors by welcoming and orienting them to Well-B’s unique offerings.
  • Help communicate the connection between BCBSMA, Well-B, and current exhibit materials
  • Track daily visitation statistics, log interactions, and pass along feedback from visitors though associated paperwork.
  • Manage varied (ranging from high to low) volumes of visitor traffic while providing personal attention to individuals.
  • Assist Program Manager with set-up and facilitation during special events.
  • Provide immediate and appropriate responses to safety and security concerns.
  • Navigate potentially sensitive visitor interactions involving healthcare and health insurance.

Exhibit Interpretation:

  • Guide the visitor’s journey across experience points, encouraging exploration and play throughout.
  • Learn background material of the exhibit to help engage visitors with the content.
  • Provide positive and memorable experiences by facilitating programs and tours.
  • Recognize and act on opportunities to enhance a visitor’s engagement through one-on-one assistance or by facilitating short activities.
  • Maintain exhibit spaces by resetting and restocking materials.
  • Prepare materials for activities, programs and events.

Program Development:

  • Research future exhibit and activity topics
  • Use human-centered design to develop and prototype activities and programs for the exhibit.
  • Perform consistent evaluation of programs, activities, and exhibits in the space.

Qualifications:

  • Experience using human-centered design/design-thinking and/or a willingness to learn it
  • Interest in public health, technology, biology, education, and/or innovation.
  • Strong time management skills and ability to juggle multiple competing demands.
  • Personable and naturally enjoys helping others.
  • Curious and open to learning new skills, systems, and processes.
  • Ability to keep calm and composed under pressure.
  • Flexible and open to feedback.
  • Previous employment or volunteer experience in museum interpretation, education, facilitation, or customer service positions is preferred.
  • This job requires workers to be on their feet for a large majority of the day.

Schedule:

  • 9:30am-5:30pm, 4 weekdays
  • 9:30am-5:30pm, 3-4 weekdays
  • 9:30am-5:30pm, 2-3 weekdays
  • Occasional evening, morning, or weekend events
  • Start date: Week of July 8, 2019.

Pay:

  • $18/hr

To Apply:

  • If interested, send your resume, cover letter, and availability to Elaine Mondy, Exhibit Manager, at elainem@well-b.com.
  • Applicants will be accepted along a rolling deadline.

Job Posting at the American Philosophical Society Library and Museum

From the American Philosophical Society
104 South Fifth Street, Philadelphia, PA 19106

Associate Director and/or Associate Librarian

The American Philosophical Society (APS) has decided to integrate its Library, home to a renowned research collection, with its Museum, a nationally-recognized exhibition program, in order to form the American Philosophical Society Library and Museum. The new unit will bring together programming, curatorial, and archival staff with the plan to grow the APS’s collection, expand its public and scholarly programming, and increase its exhibition activity and outreach efforts.

As part of the re-organization, the Society is seeking to hire an Associate Director/Librarian to help manage the expanded operations. Because this is a new unit, the Society is holding an open call for applicants interested in taking on a leadership role at one of the foremost research institutions in the country. The Society is especially interested in candidates who have extensive experience in libraries, museums, and/or public history and who have shown scholarly productivity and creativity. The new hire will report to the Society’s Librarian (Director of the Library and Museum), supervise the operations of approximately half of the APS Library and Museum’s staff, and have involvement in senior-level decisions for the APS Library and Museum. The specific contours of the job and its administrative responsibilities will be tailored to fit the hire’s skillset. Likely areas of involvement are scholarly and public programming, digital scholarship, and curatorial and exhibit planning. Applicants with extensive library experience may have more involvement in library operations.

The integration of the Library and Museum presents an exciting moment of change for a venerable institution and for the right candidate interested in being a part of it. We encourage all those interested in learning more about the position to email the Librarian at librarian@amphilsoc.org.

Candidates must apply at https://apply.interfolio.com/63358 with the following:

  1. Cover letter of no more than three pages that outlines how their experience can help guide and grow the APS Library and Museum through this transition. Applicants are also asked to include their salary expectations and a list of three references in their cover letter. No letters of reference, please.
  2. CV that highlights work accomplishments and major scholarly achievements.

Applications will be accepted through June 17, 2019.

The American Philosophical Society is an Equal Opportunity Employer. Successful applicants will be asked to show proof that they can legally work in the U.S.


About the American Philosophical Society Library

Founded in 1743, the American Philosophical Society’s Library, located near Independence Hall in Philadelphia, is a dynamic research center that holds over 14 million pages of manuscripts, 275,000 bound volumes, a remarkable rare book collection, and a growing digital library. The Library’s holdings make it among the premier institutions for documenting the history of the American Revolution and Founding, the study of natural history in the 18th and 19th centuries, the study of evolution and genetics, quantum mechanics, and the development of cultural anthropology, among others. The Library also hosts two Centers that build upon its collection strengths. The Center for Native American and Indigenous Research (CNAIR) promotes innovative uses of the Library’s collections that benefit indigenous communities and academic scholarship and the Center for Digital Scholarship (CDS) promotes the collections through digitization, digital humanities, and the development of innovative library software. The Library offers over thirty fellowships a year (approximately twenty-five short-term and ten long-term) and hosts a robust slate of programming, including conferences and symposium that draw an international audience. The Library has a staff of approximately twenty-five across seven departments. More information on the Library can be found here: https://www.amphilsoc.org/library.

About the American Philosophical Society Museum

The American Philosophical Society Museum’s exhibitions showcase the Society’s renowned collections. The current exhibition—Mapping a Nation: Shaping the Early American Republic—traces the creation and use of maps during the early American republic. Past exhibitions have featured items such as Thomas Jefferson’s hand-written draft of the Declaration of Independence, a notebook from Lewis and Clark’s Western expedition, a rare 18th-century telescope, Darwin’s hand-written title page for On the Origin of Species, and the only known portrait of Benjamin Franklin’s wife Deborah. Each exhibition offers imaginative programs from guided school tours for grades four through twelve to tailored visits for undergraduate and graduate courses, which interpret the historical themes and objects on view and connect them to relevant issues in the world today. Exhibitions are open to the public every year from mid-April through December and attract over 130,000 visitors annually. The Museum has four full-time staff plus two curatorial postdoctoral fellows. More information on the Museum can be found here: https://www.amphilsoc.org/visit-museum.

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