For GIS Support or questions, please contact email@example.com
If you are having technical difficulties with a computer in the Data Lab, please see the GIS lab assistant, or email firstname.lastname@example.org if a lab assistant is not present.
FAQ of common problems in the lab
1. I cannot unzip a MassGIS zipped file (.exe)
Executable files (.exe) cannot be opened and installed in the lab. Double clicking on a MassGIS zipped .exe for instance will not unzip the file. Instead, right-click on the .exe file and look for an option to open or extract it with PowerArchiver. The files must be unzipped to your personal directory (H: Drive) and cannot be unzipped to the Desktop.
2. I cannot print to the plotter.
Only GIS lab assistants and administrators can print to the plotter. Please see a lab staff member for assistance and our large format printing policy.