Manager of Tours and Visitor Learning [Isabella Stewart Gardner Museum]

Title: Manager of Tours and Visitor Learning

Programs Department: Education

Reports to: Director of Visitor Learning

Type of position: Full time, Monday-Friday 9-5 (with occasional evenings and weekend days)

Position Summary
The Manager of Tours and Visitor Learning Program sat the Isabella Stewart Gardner Museum links the museum with the public by overseeing all aspects of public and private group tours for school children, college students, and adults. S/he also manages the Museums volunteers, including recruitment and training, and works closely with the Director of Visitor Learning on the administration of the museum’s Museum Teacher program.

Responsibilities
Schedule all adult, college, school groups and free public tours Communicate Gardner Museum tour policies clearly using a variety of media (telephone, written materials, web, in person greeting of groups)

Process financial transactions for Tour and Visitor Learning programs

Manage recruitment, training, scheduling and ongoing professional development of the Museums 100+ volunteers as well as provide general oversight of Information Desk policies and procedures

Generate and analyze monthly statistics and maintain a database of all current and prospective volunteers and Museum Teachers

Work closely with the Director of Visitor Learning on recruitment, training and ongoing communication with the Museums 40+ Museum Teachers

Oversee recruitment and management of college interns to assist Tour and Visitor Learning programs on an as-needed basis

Initiate new ideas for marketing tours and develop innovative Visitor Learning Programs on an as-needed basis

Develop and lead all visitor learning programs, including tours and talks

Coordinate important department-wide activities and take the lead in team-building with other Museum departments (for example, Visitor Services, Security, Public Relations & Marketing).

Assist the education department with administrative tasks, as required

Qualifications
The ideal candidate should have:
Previous experience (at least 2 years) coordinating a tour/visitor services program
Creative ideas for marketing tours and developing innovative visitor learning programs
Excellent interpersonal and customer service skills
Strong problem-solving skills that balance the needs of tour groups with the Gardner Museums unique environment
Excellent organizational skills with attention to detail and ability to follow-up
Familiarity with accounting and financial record-keeping procedures; proficient in Word, File Maker Pro and Excel
Excellent verbal and written communication skills
Bachelors degree and strong interest in art and in museum teaching

The Isabella Stewart Gardner Museum is an equal opportunity employer and encourages minority candidates to apply.

To apply for a position, please send your cover letter and resume to hr@isgm.org