Visitor Services Manager [Providence Children's Museum]

Posted by Amanda Gustin on February 13, 1972 in job announcements |

Job Opening:       Visitor Services Manager

Providence Children¹s Museum’s mission is to inspire and celebrate learning
through active play and exploration.  The Museum opened to the public in
1977 and now serves 160,000 visitors a year in its hands-on, playful
learning environments.

The Visitor Services Manager is primarily responsible for ensuring the
quality of the visitor experience at the Museum and:

·      Supervises a team of five visitor Experience Coordinators and
oversees the work of 30 – 50 Play Guides and Admissions Clerks (volunteers
and work-study students);

·      Manages frontline services including reception, admissions, program
registration, group visits, educational activities, and events;

·      Develops and oversees visitor services policies and procedures;

·      Determines and fills frontline staffing needs;

·      Develops and conducts training for frontline staff;

·      Maintains accurate records and manages budgets;

·      Serves as a member of the Education Department leadership team.

Seeking: Dynamic team leader with strong communication skills.  Reliable,
flexible, detail oriented, able to multi-task.  At least two years
experience in a supervisory position and bachelor¹s level degree or
equivalent experience.  Experience working with children and a commitment
to children¹s learning.  Excellent customer service skills.  Bilingual
(English/Spanish or English/ASL) a plus.  Full Time; Tuesday-Saturday.
Children’s Museum is an equal opportunity employer; members of
racial/ethnic minorities are encouraged to apply.

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