Group Reservations Assistant – The Cloisters

The Metropolitan Museum of Art

(New York NY)

The Group Reservations Assistant (GRA) provides accommodation, by phone and in person, for all group visitors to The Cloisters. He/she also announces and takes attendance of all gallery programs, and is the only person staffing the Education Office on Saturdays. The GRA works with Vista for all group-related data collecting and analyses. This is a part-time position.

Primary Responsibilities and Duties:
• Take appointments and general inquiries over the phone and email
• Produce group appointment confirmations (email/phone)
• Greet groups upon arrival (register, process payment, check-in personal items, give rules, distribute audio guide rentals) and departure (return checked items, distribute family passes)
• Create day sheets for distribution at The Cloisters and reconcile end-of-day group visit statistics and incomes
• Announce and take attendance of all public programs in the galleries (highlights and garden tours, gallery talks, family workshops, concerts etc.)
• Enter group data into Vista and perform statistical analyses upon request
• Other related duties

Requirements and Qualifications:
Experience and Skills:
• Prior experience working with the public and customer service essential
• Superb interpersonal skills and phone manners essential
• Ability to handle physical demands and lift heavy items required
• Ability to prioritize tasks and time management essential
• Ability to work closely with a team
• Basic computer skills required

Knowledge and Education:
• B.A. required
• General knowledge or interest in art history, medieval history, or museum education preferred

Please send cover letter, resume, and salary history to with the position title in the subject line.