Group Reservations Assistant-The Cloisters [The Metropolitan Museum of Art]

Posted by Phillippa Pitts on October 14, 1972 in job announcements |
Group Reservations Assistant – The Cloisters

The Metropolitan Museum of Art

(New York NY)

The Group Reservations Assistant (GRA) provides accommodation, by phone and in person, for all group visitors to The Cloisters. He/she also announces and takes attendance of all gallery programs, and is the only person staffing the Education Office on Saturdays. The GRA works with Vista for all group-related data collecting and analyses. This is a part-time position.

Primary Responsibilities and Duties:
• Take appointments and general inquiries over the phone and email
• Produce group appointment confirmations (email/phone)
• Greet groups upon arrival (register, process payment, check-in personal items, give rules, distribute audio guide rentals) and departure (return checked items, distribute family passes)
• Create day sheets for distribution at The Cloisters and reconcile end-of-day group visit statistics and incomes
• Announce and take attendance of all public programs in the galleries (highlights and garden tours, gallery talks, family workshops, concerts etc.)
• Enter group data into Vista and perform statistical analyses upon request
• Other related duties

Requirements and Qualifications:
Experience and Skills:
• Prior experience working with the public and customer service essential
• Superb interpersonal skills and phone manners essential
• Ability to handle physical demands and lift heavy items required
• Ability to prioritize tasks and time management essential
• Ability to work closely with a team
• Basic computer skills required

Knowledge and Education:
• B.A. required
• General knowledge or interest in art history, medieval history, or museum education preferred

Please send cover letter, resume, and salary history to employoppty@metmuseum.org with the position title in the subject line.

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Copyright © 1970-2014 MUSEUM STUDIES at Tufts University All rights reserved.
This site is using the Desk Mess Mirrored theme, v2.2.4.1, from BuyNowShop.com.

Spam prevention powered by Akismet