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Digital Media Associate [Guggenheim]

Posted by Phillippa Pitts on June 20, 1973 in job announcements |

The Solomon R. Guggenheim Foundation is seeking a Digital Media Associate. As a member of the Publishing and Digital Media Department, the Digital Media Associate will support the day-to-day production of the current Guggenheim app, as well as prepare for future digital initiatives that further the museum’s goals. S/he will assist in all aspects of the project lifecycle, from planning and content entry through to archiving. The job requires follow up with content providers to ensure on time asset delivery. Additionally s/he will oversee the quality and scheduling of content entry work by freelancers.

This position will also assist the Manager, Digital Media and Rights with rights management duties. Founded in 1937, the Solomon R. Guggenheim Foundation is dedicated to promoting the understanding and appreciation of art, architecture, and other manifestations of visual culture, primarily of the modern and contemporary periods. The Guggenheim realizes this mission through exceptional exhibitions, education programs, research initiatives, and publications. The Guggenheim strives to engage and educate an increasingly diverse international audience through its unique network of museums and partnerships. With nearly three million annual visitors worldwide, the Guggenheim and its network is one of the most visited cultural institutions in the world.

Supervisory Responsibilities: Supervisory Responsibilities:
There are no direct reports associated with this position.

Key Responsibilities Key Responsibilities:

Assist Manager, Digital Media and Rights in creating and communicating schedules, milestones, and deliverables for each project.

Follow-up with content providers (curators, editors, production staff, digital media producers) to ensure that content deliverables including text, audio files, videos, slideshows, are on track as well as consistent across all media.

Ensure quality assurance (QA) for incoming digital assets and early proofing of app content.

Work with freelancers to ensure on time content entry.

Manage and maintain web-based issue tracking system, DoneDone.

Help Manager, Digital Media and Rights ensure new content releases are effectively executed by interfacing with other museum staff and external vendors to schedule and oversee content pushes in the museum.

Work with IT and other departments as well as external vendors to problem-solve issues as they arise with regard to content updates for the onsite devices and issues relating to the API; monitor regular data syncs to see they are completed successfully.

Working under the direction of the Manager, Digital Media and Rights, create analytic reports on the app using Flurry and iTunes Connect.

Assist with creating graphics, loading content into collection database, TMS, and app CMS, editing HTML, or checking equipment, as needed.

Archive past content with metadata to ensure legacy data is properly filed and easily accessible.

Under the supervision of the Manager, Digital Media and Rights, work with museum departments to insure that proper photo credits and picture captions are being used.

Maintain lists of artists and/or works in the museum’s collection that are either in the public domain or have no license fees.

Update rights data into TMS.

Other duties as needed.

Qualifications and Requirements: Qualifications and Requirements:
• BA or BS required
• 2-3 years experience required in digital media and content management for the visual arts,
museums, or cultural organizations; digital project management; or related field
• Communication and organizational abilities are essential
• Energy, enthusiasm, and initiative are key qualities for this position
• Collaborative and diplomatic team player with strong interpersonal skills
• Keen attention to detail and creative problem-solving skills are necessary
• Basic understanding of the software development lifecycle, production best practices, quality
assurance methodology, asset management, and project management techniques
• Experience working with content management systems (CMS) is key
• Strong computer skills, including web-based Project Management Software (Basecamp,
DoneDone, etc.); Microsoft Office; Dreamweaver, Photoshop, Illustrator, basic HTML, basic
JSON
• Knowledgeable of technical specs and requirements for various asset types, especially audio,
video, and graphics
• Technical familiarity with APIs and comfort level in verifying data would be an asset
• Data management experience, including file naming conventions and archiving content is
desirable
• Ability to produce multiple projects on time and work independently
• Engaged with new developments in multimedia solutions and technologies is ideal
• Interest in and knowledge of art or architecture preferred

The Guggenheim offers a competitive salary and excellent medical, dental, life, disability, and retirement plan coverage. Our staff also enjoys generous vacation, sick leave and personal days, access to a variety of cultural institutions, discounts to museum stores, and a stimulating and collegial work environment.

Qualified applicants please send your resume and cover letter, including salary expectations, to employment@guggenheim.org. Indicate the job title “Digital Media Associate” in the subject line.
The Solomon R. Guggenheim Foundation is an equal opportunity employer

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