Old South Meeting House, a museum, historic site and active meeting place in downtown Boston, seeks an experienced, energetic and positive professional to develop, direct and manage all aspects of visitor services to ensure a high-quality, educational and enjoyable experience for more than 75,000 museum visitors each year. This key position works in collaboration with a small professional staff and outside organizations. Responsibilities include: *Developing, implementing, evaluating and strengthening the visitor experience in alignment with the museum’s mission and strategic goals *Directing and managing daily operations of Old South Meeting House and the museum shop to provide visitors with outstanding customer service and a positive experience while ensuring high attendance; *Supervising, hiring and training team of motivated visitor services staff to work with the public in admissions, historic site and museum shop and help with group tours, school groups and public programs and events; *Implementing programs and materials to enrich the experience of visitors; *Helping set and meet revenue goals in museum admissions and museum shop; *Directing and implementing museum admissions and museum shop operations including ticketing, merchandising and managing inventory; *Implementing and monitoring security and emergency procedures; *Preparing, analyzing and managing annual budgets for museum admissions and museum shop and attendance records. Salaried full time position with benefits; requires some regular weekend work.
We are seeking a positive and dependable professional with: 3 plus years of successful related experience including working with the public and demonstrated skills in supervising, training and motivating staff; a professional and flexible manner and the ability to interact well with a diverse range of people; excellent organizational skills; dependability; willingness to function as a key member of a small staff in a collaborative environment and manage multiple priorities.
How To Apply:
By September 30 Send cover letter, resume and 3 references to email@example.com marked “Visitor Services Search” or to Attn: “Visitor Services Search”, Old South Meeting House 310 Washington Street Boston MA 02108 www.osmh.org.