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Interpretive Programs Coordinator [National 9/11 Memorial and Museum]

Posted by Tegan Kehoe on August 18, 1974 in job announcements |

Applications due August 29, 2014

Description
Reporting to the Assistant Manager, Docent Program and Assistant Manager, Interpretive Guide Program, the Interpretive Programs Coordinator is responsible for helping coordinate and support the 9/11 Memorial Museum’s Docent Program and Interpretive Guide Program. Paid guides primarily lead public tours through the Museum. Volunteer docents primarily give short talks at artifacts.

This position is heavily focused on the administrative functions of the docent and interpretive guide programs, including scheduling, communication, logistical support, staff and program assessment, and some clerical duties. This position is also expected to fill in on guided tours, as needed. This is a full-time position that requires a flexible schedule and weekend work. Work weeks will periodically shift depending on the needs of the programs.

ESSENTIAL FUNCTIONS
• Coordinate daily logistics of the Interpretive Guide program, including creating schedules, printing visitor rosters, handling timesheets, supporting tour infrastructure, and handling tour issues, as needed.
• Support the daily needs of the Docent Program, including creating and managing schedules, conducting check-in and check-out meetings, reviewing and communicating docent feedback, and conducting walkthroughs of the Museum, as needed.
• Lead public, group, and VIP tours, as necessary.
• Assist with the trainings of new docents and interpretive guides.
• Support the respective managers with retention and enrichment opportunities for the docent and guides corps.
• Use and maintain appropriate technology to communicate to docents and guides.
• Effectively use technology to track individual docents and guides relevant statistics.
• Maintain up-to-date informational files on all docents and guides.
• Use computerized scheduling program.
• Other duties as assigned.

QUALIFICATIONS/SKILL REQUIREMENTS
• College degree or equivalent required.
• At least two years’ experience coordinating Museum programs.
• Basic knowledge of museum engagement concepts and best practices.
• Highly organized; able to organize details and schedules.
• Self-starter, takes initiative, works well independently.
• Excellent communication skills, including telephone, interpersonal, and written skills.
• Able to interact professionally and appropriately with staff, volunteers, and the public.
• Ability to organize and facilitate meetings.
• Command of a second language preferred.
• Able to work weekends and evenings.
• Working knowledge of Microsoft Office, Adobe Acrobat, Outlook calendaring, and relevant database software.
• Able to prioritize continually shifting tasks; reliable and able to follow tasks through to completion in a timely manner.
• Ability to accept guidance, direction, and supervision; able to give feedback and share ideas appropriately and professionally.
• Must adhere to a policy of strict confidentiality in terms of information regarding 9/11 victims, bid documents, security and life safety incidents, and labor relations.

GENERAL INFORMATION:
• Full-time position.
• Schedule involves a five-day work week with weekends as needed. Schedule will require a combination of early morning and late evening hours as well as some holidays.
• We offer a competitive salary and full benefits package.

Application Instructions
TO APPLY:
• Include job title in the email subject field.
• Please state the location where job posting was seen.
• Send cover letter and resume to administration@911memorial.org by 8/29/14.
• Please visit our website at www.911memorial.org

The National September 11 Memorial and Museum at the World Trade Center Foundation, Inc. is committed to workforce diversity. EEO.

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