Assistant Director [College Park Aviation Museum]

The College Park Aviation Museum is dedicated to preserving and promoting aviation innovations at College Park Airport and in Prince George’s County while fostering research, inventiveness, and lifelong curiosity about the history and science of flight.
The College Park Aviation Museum seeks an Assistant Director (Senior History Specialist/Museum Manager I). The successful candidate should have the following qualifications:

• Superior communication skills, both written and verbal.
• Highly organized with the ability to successfully manage multiple deadlines and tasks with attention to detail.
• Able to work independently and be a self-starter.
• Team player and an effective manager of others.
• Ability to listen actively and be responsive to visitor needs and expectations.
• Proven ability to work positively with organizations, schools, community groups.
• Strong commitment to excellent customer service, both internal and external.
• Must be computer savvy with experience using MicroSoft Word, Excel and ability to learn other software.
• Experience planning and producing major public programs, tours and interactive experiences.
• Experience teaching either in a museum or classroom setting.
• Ability to work some evenings and weekends as needed.

• Collaborates with Museum Director to develop and manage work plans as well as implementation of strategic plan goals and action steps.
• Responsible for ensuring smooth day-to-day operations of front desk and gift shop as well as interface with Airport staff.
• Develops and manages daily visitor operations procedures and policies; manages, trains and schedules staff and Visitor Services volunteers.
• Provides timely communication to staff and volunteers to ensure smooth operations and communication of accurate information to the public.
• Conducts regular surveys to assess tours, visitor experience, exhibitions and programs.
• Prepares regular visitation reports to monitor trends and patterns and correlates with program attendance data.
• Works closely with the Education, Exhibitions and Airport staff to manage the on-site visitor experience in all formats, including group tours, specialty tours, walking tours, and other tour formats as necessary.
• Recruits volunteers for various volunteer roles; responsible for volunteer orientation and training about general museum information and visitor services; works with staff to ensure that departmental volunteers receive consistent training and management.
• Supervises the Museum Store Manager and facilitates the necessary training and updates for Visitor Services volunteers as well as staff.
• Supervises the Program Director and Education Director and is responsible for ensuring that the respective departmental projects and policies are in line with strategic goals and commission procedures.
• Supervises the Membership Manager and works with Museum Director on strategies for recruiting, maintaining, engaging, and growing membership support.
• Responsible for cultivating a collaborative and team approach between programs, education/interpretation and exhibits.
• Represents museum at professional conferences, commission meetings and other outreach events, as directed.
• Assists Museum Director in preparation of grant proposals and grant reporting.

Highly desired candidates will possess:

• Proven experience successfully managing volunteers and staff.
• Understanding of forces of flight and/or knowledge of early aviation history, a plus.
• Experience with STEAM programming development/innovation, a plus.

Apply online and search for Job #:13630