Manager of Membership and Annual Fund [The Menil Collection]

General Responsibilities

The Manager of Membership and Annual Fund will report to the Director of Individual Giving and have two distinct, yet integrated focuses: development of the membership program and development of the museum’s annual fund appeals. The position is responsible for promoting and growing museum membership and for planning, implementing, and managing the annual fund appeals including but not limited to direct mail, email, and website for members, donors, visitors, and friends, as well as developing and overseeing special member-only events.

Specific Duties

1. Propose and manage annual fundraising goals and budget for the Membership and Annual Fund programs, including revenue goal setting and review of both expenses and income, to achieve fundraising targets and membership growth goals.
2. Develop and implement key strategies to grow the membership base and revenue at the entry level up to $10,000; achieve a high retention rate and upgrades among renewing members.
3. Supervise one full-time membership coordinator and two full-time visitor/membership associates.
4. Manage and administer processes, systems and timeline for all membership and annual fund appeal solicitation mailings and email communications, including acquisitions, renewals, upgrades, invitations, and general communications.
5. Engage members and donors in person and over the phone, through both stewardship and solicitation; work with Development staff to identify, cultivate, solicit, and steward members and Annual Fund donors, with the goal of soliciting increased and/or additional gifts.
6. Assist the Director of Individual Giving in cultivating and managing key relationships with high level donors and members and supporting the growth of the Menil Society members.
7. Establish overall strategy and the annual calendar of membership events and programs, in collaboration with Menil colleagues.
8. Work with Development Services team to ensure that membership cards and acknowledgement letters are sent in a timely manner and on a consistent basis.
9. Provide support and leadership to Menil Contemporaries Steering Committee and Menil Society Committee.  Cultivate these leadership groups to be effective Menil volunteers.
10. Draft all membership materials and communications for print, onsite, and online distribution including thank you letters, renewals, brochures, web content, e-blasts, appeals, and through contribution to the biannual member magazine, social media, and Menil Member eNews.
11. Create and implement direct mail and electronic package appeals for membership acquisition and upgrades, and annual fund appeals.
12. Work with Development Services to develop analytical and tracking reports to monitor the success of Membership and Annual Fund campaigns; develop and generate monthly and yearly annual fund and membership reports and updates to monitor performance against goals.
13. Monitor and track the onsite membership sales and donations; train and motivate staff to promote and sell memberships.
14. Attend all membership events and programs; actively participate in development and special events as needed.
15. Manage other projects as assigned by the Director of Individual Giving.

Qualifications

1. Extremely strong interpersonal communication skills with ability to work both individually and in a collaborative team environment. Strong writing and presentation skills.
2. Experience working directly with members, visitors, and donors to promote organizational messages, events, and programs.
3. Experienced/comfortable interacting with the public to promote the organization, especially with members, donors, and visitors.
4. Skilled and experienced in dealing with difficult customer service issues through in-person communications and follow through to resolve problems.
5. Strong computer skills including complete familiarity with Windows, current browsers, internet search, and Microsoft Office (additionally, experience with Raiser’s Edge is preferred).
6. Must be organized, able to handle multiple projects within tight time constraints.
7. Must show initiative and be able to take on a variety of tasks with limited supervision.
8. Perform basic mathematical calculations and perform analysis on data to form reasonable conclusions and be able to demonstrate findings to others.

Salary and benefits competitive and commensurate with experience.  Please send resume and cover letter to:  Director of Human Resources, the Menil Collection, 1511 Branard Street, Houston, Texas 77006.  Application materials may also be emailed to: smmaloch@menil.org.