Museum Services Manager [Southern Methodist University, Dallas, TX]

Description

Job Summary:

The Museum Services Manager manages the front of house services and daily office operations of the Meadows Museum to include the Box Office, Museum Shop, and Parking Garage.   This position leads the staff in providing a high level of customer service and satisfaction ensuring that guest areas are safe, clean and well maintained, respond to guest questions or complaints, inform guests regarding museum events, options, and services.  Reporting to the Associate Director/Curator of Exhibitions, this position is on call after hours and may involve evening/weekend work.

Essential Functions:

• Oversee the selling of admissions to the Museum in the form of tickets and various packages, maintain accurate records, logs and financial controls for the box office and shop safe, ticketing system; maintenance/equipment of the department; ordering merchandise; importation of goods for sale; budgeting sales and operations for museum shop; and annual inventory.
• Monitor building facilities and work closely with campus facilities department on regular maintenance and emergencies.    Coordinate with other Museum departments ensuring the proper operation of the Museum.  Manages the office support for supplies, copier, phones, and computers
• Manages A/V for Auditorium and any needed technology for the Museum.
• Manages statistics specifically those related to box office, shop and visitor numbers.
• Contract coordinator for non-art related agreements.

Requirements

Education and Experience:

Bachelor’s degree and five years of guest relations experience is required; preferably in an art or museum context, and project management experience.

OR

High School diploma or equivalent with nine years of guest relations experience is required; preferably in an art or museum context, and project management experience.

Supervisory and AudioVisual experience is strongly preferred.

Basic book keeping skills are a plus.

Fluency in Spanish, including reading, writing, and speaking is desirable.

Knowledge, Skills and Abilities:

Candidate must demonstrate strong interpersonal, oral and written communication skills due to heavy interaction with faculty, staff, students and visiting community.

A strong customer service orientation is essential.

Must possess strong organizational, planning and time management skills with the ability to prioritize tasks, manage complex projects and handle multiple tasks.

Candidate must demonstrate strong troubleshooting skills with the ability to identify, analyze problems and devise solutions.

Must also demonstrate the ability to work independently and as part of a team with their museum colleagues.

Working knowledge of TAM (“The Assistant Manager”) is a plus for point of sale software.

The position is on call after hours and may involve evening/weekend work.

Environmental and Physical Demands:

This position must have the ability to bend, stand, reach above shoulders, push/pull, carry/lift 25 -50 lbs., and sit for long periods of time.

DEADLINE TO APPLY: November 30, 2015.

To Apply: Please visit our website www.smu.jobs to access the online application. Click on Staff Career Opportunities and apply to Job ID#: 900867

SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601, accessequity@smu.edu.