Reporting to the Assistant Director, School and Family Programs, the Interpretive Programs Manager is responsible for helping develop, implement, and run the 9/11 Memorial Museum’s Docent Program and Tour Guide Program. Paid guides will primarily lead public tours through the Museum. Volunteer docents will primarily give short talks at artifacts, while also giving tours, as needed. In advance of the Museum’s opening, this position will participate in docent and tour guide recruitment and hiring efforts and manage the training and assessment of our inaugural docent and tour guide corps. After opening, the Interpretive Programs Manager will be responsible for ensuring that docents and guides provide Museum visitors with a quality educational experience, while also facilitating a worthwhile and rewarding program for the both cohorts.

This position is responsible for administrative functions of the docent and tour guide programs, including scheduling, communication, staff and program assessment, and some clerical duties. This is a flexible position and will require some evening and weekend work.

Program responsibilities:
• Assist with the recruitment, screening, and orientation of a diverse, quality docent and tour guide corps.
• Help develop and implement a comprehensive initial and ongoing training program.
• Work with other relevant staff to formalize systems, policies and procedures for both programs.
• With the help of the Interpretive Programs Coordinator, coordinate all aspects of both programs, including daily logistics, scheduling, and ongoing retention efforts.
• Under the guidance of the Assistant Director of School and Family Programs, and in collaboration with docents, guides, and other appropriate departments, develop and implement interpretive experiences for Museum visitors.
• Ensure that all content provided by and to docents and guides is vetted for authenticity and accuracy.
• Collaborate with Assistant Director of School and Family Programs and the Docent and Guide Trainer to develop and implement an evaluation and assessment program.
• Act as a liaison with Museum staff involved with the Docent and Guide Programs.

• Provide docents with effective and responsive support and supervision to ensure an enjoyable and rewarding experience.
• Regularly communicate in a timely manner with docents in the Museum and via phone, email, and mail, providing information about Museum programs, scheduling, activities, etc.
• Model for docents appropriate public engagement, including interpretive skills and knowledge of content.
• Effectively facilitate and participate in docent meetings.
• Provide timely, relevant, and accurate information to docents through pre-shift talks, participation in and facilitation of formal and informal discussions and meetings.
• Offer formal and informal opportunities for docent feedback and dialogue.
• Research, communicate, and/or coordinate educational and other benefit opportunities for docents.

• Develop, with the Assistant Director of School and Family Programs, administrative procedures, protocols, and forms to ensure the efficient and effective management of the Docent and Guide Programs.
• Use and maintain appropriate technology to communicate to docents and guides.
• Effectively use technology to track individual docents and guides relevant statistics.
• Maintain up-to-date informational files on all docents and guides.
• Use computerized scheduling program.
• Responsibly and accurately process all expenditures and collection of funds.
• Other duties as assigned.

• College degree or equivalent required
• At least five years’ experience coordinating Museum interpretive programs, preferably with volunteer management experience
• Knowledge of and experience with volunteer management concepts and best practices
• Basic knowledge of museum engagement concepts and best practices
• Highly organized; able to organize details and schedules
• Self-starter, takes initiative, works well independently
• Excellent communication skills, including telephone, interpersonal, and written skills
• Able to interact professionally and appropriately with staff, volunteers, and the public.
• Ability to organize and facilitate meetings
• Command of a second language preferred
• Able to work some weekends and evenings as needed
• Working knowledge of Microsoft Office, Adobe Acrobat, Outlook calendaring, and relevant database software
• Able to prioritize continually shifting tasks; reliable and able to follow tasks through to completion in a timely manner.
• Ability to accept guidance, direction, and supervision; able to give feedback and share ideas appropriately and professionally.

• Full-time position
• Schedule involves a five-day work week and some additional weekends as needed. Schedule will require a combination of early morning and late evening hours as well as some holidays.
• We offer a competitive salary and full benefits package

Application Instructions
• Include job title in the email subject field.
• Please state the location where job posting was seen.
• Send cover letter and resume by 2/28/2014 to
• Please visit our website at

The National September 11 Memorial and Museum at the World Trade Center Foundation, Inc. is committed to workforce diversity. EEO.