Nestled in the heart of central New Jersey lies Grounds For Sculpture, a magical place where art and nature are always at play. At its core are more than 270 sculptures by renowned and emerging contemporary artists, each thoughtfully positioned on meticulously landscaped parkland full of thousands of exotic trees and flowers. It is a feast for the senses.

Grounds For Sculpture is currently hiring for the following full-time position Manager, Guest Services:

The Manager, Guest Services reports directly to the Director, Operations. The Manager, Guest Services will be responsible to serve as Grounds For Sculptures primary liaison with the public leading the Guest Service team in providing a welcoming, responsive and exceptional first impression to our visitors. Grounds For Sculpture is seeking a strong leader with a confident public presence that has strong organizational, technical and customer service skills, is highly detail oriented, responsible and flexible. Candidates must possess excellent communications skills, both verbal and written, be capable of carrying out a wide array of duties, and work well in a team environment. The position will require the candidate to work weekends and be available to work flexible hours, when necessary, during peak season.

Duties and Responsibilities
·      Oversees all operations regarding the admission department functions. Fills in as necessary for absent employees.

·      Works with Coordinator of Volunteer Services to schedule for training for desk/shop functions, and certifies them as fit for assigned areas.

·      Handles all interactions with insurance company for accident reports.

·      Manage the Guest Services Department Staff and Assistant Managers, Guest Services

·      Manage and Develop the hiring, training, 90 day and annual evaluations

·      Oversight and implementation of Guest Services departmental policies, projects and goals

·      Develop, implement and maintain procedures for admission ticketing system through Altru

·      Work collaboratively with Finance and IT department to ensure terminal set-up, reliable operability, maintenance and hardware to facilitate ticketing and reporting needs

·      Review closing of daily POS drawers, securing daily proceeds

·      Work collaboratively with Human Resources to oversee all personnel- related issues including staff scheduling, staff assignments, internal communication, conduct, discipline and assessment

·      Handle visitor concerns, comments and complaints to resolution

·      Maintain a well-informed, working knowledge of the mission, activities, services, programs and exhibitions available. In addition, continuously communicate to the Guest Services staff and public

·      Prepares, monitors and administers the annual department budget; including development of annual admissions projections using relevant budget and admissions data with input from Director, Operations and CFO

·      Analyzes, identifies and monitors admission sales trends and ticket trends

·      Work with the Director, Operations to implement and conduct periodic reviews of all security and emergency procedures

·      Establish and maintain effective working relationships with all departments, staff, volunteers and  the public

·      All other duties as assigned

Requirements
·      Bachelor’s degree in relevant field with course work in business or arts administration, hospitality, management, marketing or a related field or discipline

·      Minimum 4-7 years of progressive leadership responsibility, supervisory or management capacity, preferably in a nonprofit museum sector

·      Working knowledge of database centered POS systems, credit card machines and office equipment

·      Proficient in MS Office Suite, Outlook, Altru

Interested candidates should submit cover letter, resume and salary requirements to hr@groundsforsculpture.org by 10.31.14. Grounds For Sculpture is an equal opportunity employer.

  • Equal Employment Opportunity
    Grounds For Sculpture provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.

    Ø  Americans with Disabilities Act
    Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

    Ø  Job Responsibilities
    The following statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Grounds For Sculpture may change the specific job duties with or without prior notice based on the needs of the organization.