Dynamic, diplomatic, people-centric, leader sought for year-round management position at Norman Rockwell Museum, to deliver the highest quality, warm and welcoming visitor service experience, while ensuring effective, efficient, and safe operations for the Museum. Primary responsibilities: general admission, membership, and group sales; supervision, training, and scheduling of Visitor Service Associates and information desk volunteers, scheduling docents with full, part-time, and seasonal staff; manage admissions and associated revenue with the utmost accuracy, including cash handling; administrate ticketing (Counterpoint) and CRM systems; implementation of admission policies, reporting and billing procedures; facilitate and coordinate reservations for group visits, school tours, programs and events; providing Berkshire tourism information. Qualifications: • Bachelor’s degree or commensurate experience required • Friendly, courteous and gracious • Customer Service experience at middle management level • Highly organized, multi-tasker with strong initiative, able to provide calm, unflappable professionalism and problem solving, even in high attendance periods or stressful situations • Skilled in CRM and ticketing software, Microsoft Office • Excellent communication and writing skills • Web and social media savvy • Demonstrated success in cash handling, staff management and customer service • Passion for the arts a plus • Willingness to become well-versed in the art of Norman Rockwell and American Illustration • Weekend work required, some evenings and holidays. To apply, send resume to: Norman Rockwell Museum, Director of Human Resources, P.O. Box 308, Stockbridge, MA 01262; 413-931-2228, hcoleman@nrm.org.Posted on: 01/27/2015