Please Touch Museum, the Children’s Museum of Philadelphia (PTM) was founded in 1976 and was the first children’s museum to focus exclusively on young children ages birth to seven. PTM is multidisciplinary, providing exhibits and programs in the visual and performing arts, including theater, music and dance, literacy, humanities, math and science.  PTM’s exhibits are themed environments that are hands-on and interactive helping children to learn, develop and practice the skills and social skills they need to be ready for and successful in school and in future careers. The mission of Please Touch Museum is to enrich the lives of children by providing learning experiences through play.

Position Summary:

The Visitor Services Supervisor is responsible for overseeing all Museum Experience Host staff at Please Touch Museum, including the orientation, training, and supervising of said staff. They establish daily scheduling of floor staff, troubleshoot any deviations from the schedule and ensure proper staffing of all areas of the museum floor. They are also responsible for the implementation of emergency procedures and first aid.

Essential Functions:

• Actively supervising PTM’s public space. This involves being on the museum floor to monitor and support department staff, visitors and museum physical condition;
• Schedule staff shifts with regard to attendance, events and staff abilities to ensure adequate presence in the museum at all times. Provide or coordinate relief coverage for Museum Experience Hosts as needed;
• Participate in the process of recruiting, hiring and training staff to ensure that staff are effective;
• Coordinate trainings for Museum Experience Hosts with members of other departments such as Family Learning, Community Learning, Birthdays, Group Sales, and Operations;
• Assist in managing staff performance by participating in Performance Development process to evaluate staff, and by addressing performance issues formally and informally with staff. Initiate disciplinary actions as needed;
• Respond to and resolve incidents on museum floor involving health, safety and customer service. Coordinate building wide staff response as needed to enact Separated Family Procedures and Emergency Procedures; and
• Other duties as assigned.

Minimum Qualifications:
• Associate Degree with emphasis on Education, Museum studies or related fields required;
• At least 3 years in a customer service focused role required;
• One year of professional experience in a supervisory role involving management and delegation required;
• Experience in education or cultural attractions strongly preferred;
• Professional experience creating and managing schedules strongly preferred;
• Demonstrated ability to work cooperatively in a team environment;
• Able to work independently;
• Proficiency in Microsoft Office Suite;
• Highly organized and able to multi-task with ease;
• Demonstrates excellence and competence, collaboration, innovation and commitment to the mission of the museum;
• Must demonstrate strong interpersonal skills, maturity and good judgment and be capable of communicating with a diverse range of individuals;
• CPR/ First AID certification preferred;
• Ability to resolve customer issues while keeping one’s composure; and
• Demonstrated strong problem solving skills.
• High energy level. This position requires a long period of time on the gallery floor.